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Enhancing Innovation Performance in the Hotel Industry: The Role of Employee Empowerment and Quality Management Practices

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  • Samer M. Al-Sabi

    (Management Department, College of Business Administration, King Faisal University, Al-Ahsa 31982, Saudi Arabia
    Hotel and Tourism Department, Petra College for Tourism and Archaeology, Al-Hussein Bin Talal University, Ma’an 71111, Jordan)

  • Mukhles M. Al-Ababneh

    (Hotel and Tourism Department, Petra College for Tourism and Archaeology, Al-Hussein Bin Talal University, Ma’an 71111, Jordan)

  • Mousa A. Masadeh

    (Hotel and Tourism Department, Petra College for Tourism and Archaeology, Al-Hussein Bin Talal University, Ma’an 71111, Jordan)

  • Ibrahim A. Elshaer

    (Management Department, College of Business Administration, King Faisal University, Al-Ahsa 31982, Saudi Arabia
    Faculty of Tourism and Hotel Management, Suez Canal University, Ismailia 41522, Egypt)

Abstract

This research investigates employee empowerment’s role in the relationship between quality management practices (QMPs) and innovation performance at five-star hotels in Jordan. A total of 400 workers who work in five-star hotels in Jordan were given a questionnaire with 29 questions that measured QMPs, employee empowerment, and innovation performance. The obtained data were analyzed by PLS-SEM. The results show that quality policy (QP) has an insignificant influence on employee empowerment and innovation performance, while quality commitment (QC) and quality education and training (QET) have a positive and significant influence on employee empowerment and innovation performance. The results also reveal that employee empowerment has a positive influence on innovation performance. Finally, employee empowerment as a mediator variable was not working on the relationship between QP and innovation performance but showed a significant role as a partial mediator between QC and innovation performance as well as QET and innovation performance. Discussion, theoretical and managerial implications for future research, and limitations are presented.

Suggested Citation

  • Samer M. Al-Sabi & Mukhles M. Al-Ababneh & Mousa A. Masadeh & Ibrahim A. Elshaer, 2023. "Enhancing Innovation Performance in the Hotel Industry: The Role of Employee Empowerment and Quality Management Practices," Administrative Sciences, MDPI, vol. 13(3), pages 1-17, February.
    • Handle: RePEc:gam:jadmsc:v:13:y:2023:i:3:p:66-:d:1077475
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    References listed on IDEAS

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    1. Muhammad Mudassar Abbasi & M Mushtaq Khan & Kashif Rashid, 2011. "Employee Empowerment, Service Quality and Customer Satisfaction in Pakistani Banks," The IUP Journal of Bank Management, IUP Publications, vol. 0(4), pages 47-60, November.
    2. Thomas C. Powell, 1995. "Total quality management as competitive advantage: A review and empirical study," Strategic Management Journal, Wiley Blackwell, vol. 16(1), pages 15-37.
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    1. Marina Žižakov & Teodora Vuckovic & Srđan Vulanović & Dušanka Dakić & Milan Delić, 2023. "Investigating the Key Factors Influencing the Process Innovation Capability in Organizations: Evidence from the Republic of Serbia," Sustainability, MDPI, vol. 15(10), pages 1-17, May.

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