IDEAS home Printed from https://ideas.repec.org/a/gam/jadmsc/v12y2022i3p120-d918923.html
   My bibliography  Save this article

Corporate Social Responsibility: The Impact of Employees’ Perceptions on Organizational Citizenship Behavior through Organizational Identification

Author

Listed:
  • Carla Freire

    (School of Economics and Management, University of Minho, 4710-057 Braga, Portugal)

  • Joana Gonçalves

    (School of Economics and Management, University of Minho, 4710-057 Braga, Portugal)

  • Maria Rita Carvalho

    (School of Economics and Management, University of Minho, 4710-057 Braga, Portugal)

Abstract

The impact of the employees’ perceptions of CSR activities on the employee-organization relationship has been little explored in the literature. This study aims to analyze the impact of corporate social responsibility (CSR) perceptions (Environment-related CSR; Employee-related CSR, Customer-related CSR) on organizational citizenship behavior through the mediating role of the organizational identification of employees in the hotel sector. A questionnaire was applied to a sample of 214 frontline employees who work in four- and five-star hotels. Using Model 4 of the PROCESS macro, a mediation model was designed to test the hypotheses. The results indicate that there is a mediation model that uses the effect of organizational identification in the relationship between perceptions of CSR and organizational citizenship behavior. This study concludes that an increase in identification with the organization based on environmental-related activities, employee-related activities, or customer-related activities impact on OCB. The results of this study represent contributions to the literature in the CSR field, as well as to the case of human resources managers who wish to enhance organizational citizenship behavior and identification among hotel staff.

Suggested Citation

  • Carla Freire & Joana Gonçalves & Maria Rita Carvalho, 2022. "Corporate Social Responsibility: The Impact of Employees’ Perceptions on Organizational Citizenship Behavior through Organizational Identification," Administrative Sciences, MDPI, vol. 12(3), pages 1-18, September.
    • Handle: RePEc:gam:jadmsc:v:12:y:2022:i:3:p:120-:d:918923
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2076-3387/12/3/120/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2076-3387/12/3/120/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Jonathan Doh & Stephen Stumpf & Walter Tymon, 2011. "Responsible Leadership Helps Retain Talent in India," Journal of Business Ethics, Springer, vol. 98(1), pages 85-100, January.
    2. Kum-Sik Oh & Juyeon Rachel Han & So Ra Park, 2021. "The Influence of Hotel Employees’ Perception of CSR on Organizational Commitment: The Moderating Role of Job Level," Sustainability, MDPI, vol. 13(22), pages 1-16, November.
    3. Kim, Jaehoon & Kim, Sangsin, 2015. "2012년 국회법 개정의 효과 연구 [A Study on the Effect of the 2012 National Assembly Act Amendment]," KDI Research Monographs, Korea Development Institute (KDI), volume 127, number v:2015-03(k):y:2015:p:1-1.
    4. Baker, Thomas L. & Hunt, Tammy G. & Andrews, Martha C., 2006. "Promoting ethical behavior and organizational citizenship behaviors: The influence of corporate ethical values," Journal of Business Research, Elsevier, vol. 59(7), pages 849-857, July.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Bomi Nomlala, 2021. "Financial Socialisation of Accounting Students in South Africa," International Journal of Finance & Banking Studies, Center for the Strategic Studies in Business and Finance, vol. 10(2), pages 01-15, April.
    2. Shalini Srivastava & Poornima Madan, 2016. "Understanding the Roles of Organizational Identification, Trust and Corporate Ethical Values in Employee Engagement–Organizational Citizenship Behaviour Relationship: A Study on Indian Managers," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 41(4), pages 314-330, November.
    3. Jonathan Knuckey & Myunghee Kim, 2020. "The Politics of White Racial Identity and Vote Choice in the 2018 Midterm Elections," Social Science Quarterly, Southwestern Social Science Association, vol. 101(4), pages 1584-1599, July.
    4. Min Kwan Baek & Young Saing Kim & Eun Young Kim & Ae Jin Kim & Won-Jun Choi, 2016. "Health-Related Quality of Life in Korean Adults with Hearing Impairment: The Korea National Health and Nutrition Examination Survey 2010 to 2012," PLOS ONE, Public Library of Science, vol. 11(10), pages 1-10, October.
    5. Nicole A. Cunningham, 2015. "Photothermal Therapy as an Alternative Treatment for the Clinical Management of Cancer," International Journal of Sciences, Office ijSciences, vol. 4(11), pages 30-32, November.
    6. Niki Koutrou & Athanasios (Sakis) Pappous & Anna Johnson, 2016. "Post-Event Volunteering Legacy: Did the London 2012 Games Induce a Sustainable Volunteer Engagement?," Sustainability, MDPI, vol. 8(12), pages 1-12, November.
    7. Raghda Abulsaoud Ahmed Younis, 2021. "Cognitive Diversity and Creativity: The Moderating Effect of Collaborative Climate," International Journal of Business and Management, Canadian Center of Science and Education, vol. 14(1), pages 159-159, July.
    8. Walid EL-Ansari & Christiane Stock, 2016. "Gender Differences in Self-Rated Health among University Students in England, Wales and Northern Ireland: Do Confounding Variables Matter?," Global Journal of Health Science, Canadian Center of Science and Education, vol. 8(11), pages 168-168, November.
    9. Obi K. Echendu & Imyhamy M. Dharmadasa, 2015. "Graded-Bandgap Solar Cells Using All-Electrodeposited ZnS, CdS and CdTe Thin-Films," Energies, MDPI, vol. 8(5), pages 1-20, May.
    10. Martin Gassebner & Jerg Gutmann & Stefan Voigt, 2016. "When to expect a coup d’état? An extreme bounds analysis of coup determinants," Public Choice, Springer, vol. 169(3), pages 293-313, December.
    11. Alessandro Pollini & Alessandro Caforio, 2021. "Participation and Iterative Experiments: Designing Alternative Futures with Migrants and Service Providers," Social Sciences, MDPI, vol. 10(10), pages 1-13, September.
    12. Adam Zaremba & Jacob Koby Shemer, 2018. "Price-Based Investment Strategies," Springer Books, Springer, number 978-3-319-91530-2, December.
    13. Giuseppe A Zito & Roland Wiest & Selma Aybek, 2020. "Neural correlates of sense of agency in motor control: A neuroimaging meta-analysis," PLOS ONE, Public Library of Science, vol. 15(6), pages 1-17, June.
    14. Young Bum Kim & Seung Hee Lee, 2022. "Gender Differences in Correlates of Loneliness among Community-Dwelling Older Koreans," IJERPH, MDPI, vol. 19(12), pages 1-11, June.
    15. Cabrera-Sánchez, Juan-Pedro & Villarejo-Ramos, Ángel F., 2019. "Fatores que afetam a adoção de análises de Big Data em empresas," RAE - Revista de Administração de Empresas, FGV-EAESP Escola de Administração de Empresas de São Paulo (Brazil), vol. 59(6), December.
    16. Niki Koutrou, 2018. "The Impact of the 2010 Women’s Rugby World Cup on Sustained Volunteering in the Rugby Community," Sustainability, MDPI, vol. 10(4), pages 1-20, March.
    17. Liu, Zhuoshi & Vangelista, Elisabetta & Kaminska, Iryna & Relleen, Jon, 2015. "The informational content of market-based measures of inflation expectations derived from govenment bonds and inflation swaps in the United Kingdom," Bank of England working papers 551, Bank of England.
    18. Hye Won Park & Yong-Sung Choi & Kyo Sun Kim & Soo-Nyung Kim, 2015. "Chorioamnionitis and Patent Ductus Arteriosus: A Systematic Review and Meta-Analysis," PLOS ONE, Public Library of Science, vol. 10(9), pages 1-14, September.
    19. Meng-Shan Tsai & Meng-Shan Tsai, 2017. "The In uence of Loyalty, Participation and Obedience on OrganizationalCitizenship Behavior," International Journal of Business and Economic Affairs (IJBEA), Sana N. Maswadeh, vol. 2(1), pages 67-76.
    20. Hsiao‐Mei Chen & Ching‐Min Chen, 2017. "A Chinese version of the Patient Continuity of Care Questionnaire: reliability and validity assessment," Journal of Clinical Nursing, John Wiley & Sons, vol. 26(9-10), pages 1338-1350, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jadmsc:v:12:y:2022:i:3:p:120-:d:918923. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.