IDEAS home Printed from https://ideas.repec.org/a/gam/jscscx/v10y2021i10p363-d645182.html
   My bibliography  Save this article

Participation and Iterative Experiments: Designing Alternative Futures with Migrants and Service Providers

Author

Listed:
  • Alessandro Pollini

    (Faculty of Psychology, International Telematic University Uninettuno, 00186 Rome, Italy)

  • Alessandro Caforio

    (Faculty of Psychology, International Telematic University Uninettuno, 00186 Rome, Italy)

Abstract

The current crisis of participation and crisis of engagement of Western societies also affects the application and the validity of the participatory design methodology. Traditional techniques to collaboratively design future solutions with the users and bring their knowledge to the technology application might not no longer be sufficient for the complex nature of our societies. This paper describes the applied research and design of a Digital Companion with AI-based profiling, needs matching, and service-access supporting chatbots. The objective of the Digital Companion is to enhance both the effectiveness of the services currently provided to migrants and refugees by local public administration and organizations, and the life quality of the migrants themselves. The adoption of participatory, iterative, and experimental co-creation approaches allowed to contribute to the innovation of the participatory design framework at a theoretical and methodological level, as is required in order to turn participation into action, to go beyond the mere public consultation and to find new pathways for involving all the citizens (not only migrants or local service providers) as a first step to build a successful project.

Suggested Citation

  • Alessandro Pollini & Alessandro Caforio, 2021. "Participation and Iterative Experiments: Designing Alternative Futures with Migrants and Service Providers," Social Sciences, MDPI, vol. 10(10), pages 1-13, September.
    • Handle: RePEc:gam:jscscx:v:10:y:2021:i:10:p:363-:d:645182
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2076-0760/10/10/363/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2076-0760/10/10/363/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Lorena F. Axinte & Abid Mehmood & Terry Marsden & Dirk Roep, 2019. "Regenerative city-regions: a new conceptual framework," Regional Studies, Regional Science, Taylor & Francis Journals, vol. 6(1), pages 117-129, January.
    2. Piret Tõnurist & Rainer Kattel & Veiko Lember, 2017. "Innovation labs in the public sector: what they are and what they do?," Public Management Review, Taylor & Francis Journals, vol. 19(10), pages 1455-1479, November.
    3. Michael McGann & Emma Blomkamp & Jenny M. Lewis, 2018. "The rise of public sector innovation labs: experiments in design thinking for policy," Policy Sciences, Springer;Society of Policy Sciences, vol. 51(3), pages 249-267, September.
    4. Rainer Kattel & Mariana Mazzucato, 2018. "Mission-oriented innovation policy and dynamic capabilities in the public sector," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 27(5), pages 787-801.
    5. Kim, Jaehoon & Kim, Sangsin, 2015. "2012년 국회법 개정의 효과 연구 [A Study on the Effect of the 2012 National Assembly Act Amendment]," KDI Research Monographs, Korea Development Institute (KDI), volume 127, number v:2015-03(k):y:2015:p:1-1.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Schiuma, Giovanni & Santarsiero, Francesco, 2023. "Innovation labs as organisational catalysts for innovation capacity development: A systematic literature review," Technovation, Elsevier, vol. 123(C).
    2. Alfonso Unceta & Xabier Barandiaran & Natalia Restrepo, 2019. "The Role of Public Innovation Labs in Collaborative Governance—The Case of the Gipuzkoa Lab in the Basque Country, Spain," Sustainability, MDPI, vol. 11(21), pages 1-16, November.
    3. Diana Pamela Villa Alvarez & Valentina Auricchio & Marzia Mortati, 2022. "Mapping design activities and methods of public sector innovation units through the policy cycle model," Policy Sciences, Springer;Society of Policy Sciences, vol. 55(1), pages 89-136, March.
    4. Lars Fuglsang & Anne Vorre Hansen & Ines Mergel & Maria Taivalsaari Røhnebæk, 2021. "Living Labs for Public Sector Innovation: An Integrative Literature Review," Administrative Sciences, MDPI, vol. 11(2), pages 1-19, June.
    5. Sojeong Kim & Adam M. Wellstead & Tanya Heikkila, 2023. "Policy capacity and rise of data‐based policy innovation labs," Review of Policy Research, Policy Studies Organization, vol. 40(3), pages 341-362, May.
    6. Nathalie Haug & Ines Mergel, 2021. "Public Value Co-Creation in Living Labs—Results from Three Case Studies," Administrative Sciences, MDPI, vol. 11(3), pages 1-22, July.
    7. Fuglsang, Lars & Hansen, Anne Vorre, 2022. "Framing improvements of public innovation in a living lab context: Processual learning, restrained space and democratic engagement," Research Policy, Elsevier, vol. 51(1).
    8. Urmanaviciene Audrone & Kostalova Jana & Baturina Danijel & Krzyworzeka Paweł & Budrytė Paulina & Lepik Katri-Liis, 2022. "Were Social Labs immune to COVID-19? Impacts and benefits," Management & Marketing, Sciendo, vol. 17(s1), pages 381-401, October.
    9. Shufang Huang & Jin Chen & Liang Mei & Weiqiao Mo, 2019. "The Effect of Heterogeneity and Leadership on Innovation Performance: Evidence from University Research Teams in China," Sustainability, MDPI, vol. 11(16), pages 1-14, August.
    10. Bomi Nomlala, 2021. "Financial Socialisation of Accounting Students in South Africa," International Journal of Finance & Banking Studies, Center for the Strategic Studies in Business and Finance, vol. 10(2), pages 01-15, April.
    11. Jonathan Knuckey & Myunghee Kim, 2020. "The Politics of White Racial Identity and Vote Choice in the 2018 Midterm Elections," Social Science Quarterly, Southwestern Social Science Association, vol. 101(4), pages 1584-1599, July.
    12. Min Kwan Baek & Young Saing Kim & Eun Young Kim & Ae Jin Kim & Won-Jun Choi, 2016. "Health-Related Quality of Life in Korean Adults with Hearing Impairment: The Korea National Health and Nutrition Examination Survey 2010 to 2012," PLOS ONE, Public Library of Science, vol. 11(10), pages 1-10, October.
    13. Nicole A. Cunningham, 2015. "Photothermal Therapy as an Alternative Treatment for the Clinical Management of Cancer," International Journal of Sciences, Office ijSciences, vol. 4(11), pages 30-32, November.
    14. Niki Koutrou & Athanasios (Sakis) Pappous & Anna Johnson, 2016. "Post-Event Volunteering Legacy: Did the London 2012 Games Induce a Sustainable Volunteer Engagement?," Sustainability, MDPI, vol. 8(12), pages 1-12, November.
    15. Kawther Saeedi & Anna Visvizi & Dimah Alahmadi & Amal Babour, 2023. "Smart Cities and Households’ Recyclable Waste Management: The Case of Jeddah," Sustainability, MDPI, vol. 15(8), pages 1-23, April.
    16. Janssen, Matthijs J. & Abbasiharofteh, Milad, 2022. "Boundary spanning R&D collaboration: Key enabling technologies and missions as alleviators of proximity effects?," Technological Forecasting and Social Change, Elsevier, vol. 180(C).
    17. Raghda Abulsaoud Ahmed Younis, 2021. "Cognitive Diversity and Creativity: The Moderating Effect of Collaborative Climate," International Journal of Business and Management, Canadian Center of Science and Education, vol. 14(1), pages 159-159, July.
    18. Walid EL-Ansari & Christiane Stock, 2016. "Gender Differences in Self-Rated Health among University Students in England, Wales and Northern Ireland: Do Confounding Variables Matter?," Global Journal of Health Science, Canadian Center of Science and Education, vol. 8(11), pages 168-168, November.
    19. Ryan Anders Whitney & David López-García, 2023. "Fast-track institutionalization: The opening of urban planning best practice agencies in Mexico City," Environment and Planning C, , vol. 41(3), pages 600-616, May.
    20. Obi K. Echendu & Imyhamy M. Dharmadasa, 2015. "Graded-Bandgap Solar Cells Using All-Electrodeposited ZnS, CdS and CdTe Thin-Films," Energies, MDPI, vol. 8(5), pages 1-20, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jscscx:v:10:y:2021:i:10:p:363-:d:645182. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.