IDEAS home Printed from https://ideas.repec.org/a/eee/transa/v190y2024ics0965856424003215.html

In-person, hybrid or remote? Employers’ perspectives on the future of work post-pandemic

Author

Listed:
  • Tahlyan, Divyakant
  • Mahmassani, Hani
  • Stathopoulos, Amanda
  • Said, Maher
  • Shaheen, Susan
  • Walker, Joan
  • Johnson, Breton

Abstract

We present an employer-side perspective on remote work through the pandemic using data from top executives of 129 employers in North America. Our analysis suggests that at least some of the pandemic-accelerated changes to the work location landscape will likely stick; with some form of hybrid work being the norm. However, the patterns will vary by department (HR/legal/sales/IT, etc.) and by sector of operations. Top three concerns among employers include: supervision and mentoring, reduction in innovation, and creativity; and the top three benefits include their ability to retain / recruit talent, positive impact on public image and their ability to compete. An Ordered Probit model of the expected April 2024 work location strategy revealed that those in transportation, warehousing, and manufacturing sectors, those with a fully in-person approach to work pre-COVID, and those with a negative outlook towards the impact of remote work are likely to be more in-person-centered, while those with fully remote work approach in April 2020 are likely to be less in-person-centered. Lastly, we present data on resumption of business travel, in-person client interactions and changes in office space reconfigurations that employers have made since the beginning of the pandemic.

Suggested Citation

  • Tahlyan, Divyakant & Mahmassani, Hani & Stathopoulos, Amanda & Said, Maher & Shaheen, Susan & Walker, Joan & Johnson, Breton, 2024. "In-person, hybrid or remote? Employers’ perspectives on the future of work post-pandemic," Transportation Research Part A: Policy and Practice, Elsevier, vol. 190(C).
    • Handle: RePEc:eee:transa:v:190:y:2024:i:c:s0965856424003215
    DOI: 10.1016/j.tra.2024.104273
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0965856424003215
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.tra.2024.104273?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    References listed on IDEAS

    as
    1. Tahlyan, Divyakant & Said, Maher & Mahmassani, Hani & Stathopoulos, Amanda & Walker, Joan & Shaheen, Susan, 2022. "For whom did telework not work during the Pandemic? understanding the factors impacting telework satisfaction in the US using a multiple indicator multiple cause (MIMIC) model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 155(C), pages 387-402.
    2. Mannering, Jill S. & Mokhtarian, Patricia L., 1995. "Modeling the Choice of Telecommuting Frequency in California: An Exploratory Analysis," University of California Transportation Center, Working Papers qt08s817dr, University of California Transportation Center.
    3. Balbontin, Camila & Hensher, David A. & Beck, Matthew J. & Giesen, Ricardo & Basnak, Paul & Vallejo-Borda, Jose Agustin & Venter, Christoffel, 2021. "Impact of COVID-19 on the number of days working from home and commuting travel: A cross-cultural comparison between Australia, South America and South Africa," Journal of Transport Geography, Elsevier, vol. 96(C).
    4. Cevat Giray Aksoy & Jose Maria Barrero & Nicholas Bloom & Steven J. Davis & Mathias Dolls & Pablo Zarate, 2023. "Time Savings When Working from Home," AEA Papers and Proceedings, American Economic Association, vol. 113, pages 597-603, May.
    5. Longqi Yang & David Holtz & Sonia Jaffe & Siddharth Suri & Shilpi Sinha & Jeffrey Weston & Connor Joyce & Neha Shah & Kevin Sherman & Brent Hecht & Jaime Teevan, 2022. "The effects of remote work on collaboration among information workers," Nature Human Behaviour, Nature, vol. 6(1), pages 43-54, January.
    6. Arjun Ramani & Nicholas Bloom, 2021. "The Donut Effect of Covid-19 on Cities," NBER Working Papers 28876, National Bureau of Economic Research, Inc.
    7. Barrero, Jose Maria & Bloom, Nick & Davis, Steven J., 2020. "Why Working From Home Will Stick," SocArXiv wfdbe, Center for Open Science.
    8. Beck, Matthew J. & Hensher, David A., 2020. "Insights into the impact of COVID-19 on household travel and activities in Australia – The early days under restrictions," Transport Policy, Elsevier, vol. 96(C), pages 76-93.
    9. Deborah Salon & Matthew Wigginton Conway & Denise Capasso da Silva & Rishabh Singh Chauhan & Sybil Derrible & Abolfazl (Kouros) Mohammadian & Sara Khoeini & Nathan Parker & Laura Mirtich & Ali Shamshi, 2021. "The potential stickiness of pandemic-induced behavior changes in the United States," Proceedings of the National Academy of Sciences, Proceedings of the National Academy of Sciences, vol. 118(27), pages 2106499118-, July.
    10. Hensher, David A. & Beck, Matthew J. & Wei, Edward, 2021. "Working from home and its implications for strategic transport modelling based on the early days of the COVID-19 pandemic," Transportation Research Part A: Policy and Practice, Elsevier, vol. 148(C), pages 64-78.
    11. Emanuela Ingusci & Fulvio Signore & Claudio Giovanni Cortese & Monica Molino & Paola Pasca & Enrico Ciavolino, 2023. "Development and validation of the Remote Working Benefits & Disadvantages scale," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(2), pages 1159-1183, April.
    12. Linzer, Drew A. & Lewis, Jeffrey B., 2011. "poLCA: An R Package for Polytomous Variable Latent Class Analysis," Journal of Statistical Software, Foundation for Open Access Statistics, vol. 42(i10).
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Divyakant Tahlyan & Hani Mahmassani & Amanda Stathopoulos & Maher Said & Susan Shaheen & Joan Walker & Breton Johnson, 2024. "In-Person, Hybrid or Remote? Employers' Perspectives on the Future of Work Post-Pandemic," Papers 2402.18459, arXiv.org.
    2. Hensher, David A. & Beck, Matthew J. & Balbontin, Camila, 2023. "Working from home 22 months on from the beginning of COVID-19: What have we learned for the future provision of transport services?," Research in Transportation Economics, Elsevier, vol. 98(C).
    3. Balbontin, Camila & Hensher, David A. & Beck, Matthew J., 2022. "Advanced modelling of commuter choice model and work from home during COVID-19 restrictions in Australia," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 162(C).
    4. Balbontin, Camila & Hensher, David A. & Beck, Matthew J., 2026. "Not to travel or how to travel? Understanding weekly commute choices in metropolitan versus rural settings in Australia," Transport Policy, Elsevier, vol. 175(C).
    5. Hensher, David A. & Beck, Matthew J., 2023. "Exploring how worthwhile the things that you do in life are during COVID-19 and links to well-being and working from home," Transportation Research Part A: Policy and Practice, Elsevier, vol. 168(C).
    6. Kogus, Ayelet & Brůhová Foltýnová, Hana & Gal-Tzur, Ayelet & Shiftan, Yuval & Vejchodská, Eliška & Shiftan, Yoram, 2022. "Will COVID-19 accelerate telecommuting? A cross-country evaluation for Israel and Czechia," Transportation Research Part A: Policy and Practice, Elsevier, vol. 164(C), pages 291-309.
    7. Vallejo-Borda, Jose Agustin & Giesen, Ricardo & Basnak, Paul & Reyes, José P. & Mella Lira, Beatriz & Beck, Matthew J. & Hensher, David A. & Ortúzar, Juan de Dios, 2022. "Characterising public transport shifting to active and private modes in South American capitals during the COVID-19 pandemic," Transportation Research Part A: Policy and Practice, Elsevier, vol. 164(C), pages 186-205.
    8. Bergeaud, Antonin & Eyméoud, Jean-Benoît & Garcia, Thomas & Henricot, Dorian, 2023. "Working from home and corporate real estate," Regional Science and Urban Economics, Elsevier, vol. 99(C).
    9. Blanas, Sotiris & Oikonomou, Rigas, 2023. "COVID-induced economic uncertainty, tasks and occupational demand," Labour Economics, Elsevier, vol. 81(C).
    10. Shi, Song & Ou, Yuming & Mao, Tuo, 2025. "The impact of train accessibility on housing affordability: evidence from COVID-19 and the work-from-home shift," Transportation Research Part A: Policy and Practice, Elsevier, vol. 202(C).
    11. Chen, Tiantian & Fu, Xiaowen & Hensher, David A. & Li, Zhi-Chun & Sze, N.N., 2022. "Air travel choice, online meeting and passenger heterogeneity – An international study on travellers’ preference during a pandemic," Transportation Research Part A: Policy and Practice, Elsevier, vol. 165(C), pages 439-453.
    12. Makoto Sakuma & Kazushi Matsuo & Morito Tsutsumi & Toyokazu Imazeki, 2024. "Measuring office attendance during the COVID-19 pandemic with mobility data to quantify local trends and characteristics," Asia-Pacific Journal of Regional Science, Springer, vol. 8(1), pages 185-237, March.
    13. Smith, Bonny V. & Robbennolt, Dale & Bhat, Chandra R., 2025. "An evaluation of the long-term effects of the COVID-19 pandemic on public transit use in the United States," Transport Policy, Elsevier, vol. 169(C), pages 90-100.
    14. Cevat Giray Aksoy & Jose Maria Barrero & Nicholas Bloom & Steven J. Davis & Mathias Dolls & Pablo Zarate, 2022. "Working from Home Around the World," Brookings Papers on Economic Activity, Economic Studies Program, The Brookings Institution, vol. 53(2 (Fall)), pages 281-360.
    15. Weisbrod, Glen & Hensher, David A., 2023. "Improving transportation project evaluation by recognizing the role of spatial scale and context in measuring non-user economic benefits," Transport Policy, Elsevier, vol. 144(C), pages 80-89.
    16. Salesi, Vinolia Kilinaivoni & Kan Tsui, Wai Hong & Fu, Xiaowen & Gilbey, Andrew, 2022. "Strategies for South Pacific Region to address future pandemics: Implications for the aviation and tourism sectors based on a systematic literature review (2010–2021)," Transport Policy, Elsevier, vol. 125(C), pages 107-126.
    17. Yoon, Chungeun, 2026. "The direction of innovation and work from home," Research Policy, Elsevier, vol. 55(1).
    18. Matthew Palm & Jeff Allen & Yixue Zhang & Ignacio Tiznado-Aitken & Brice Batomen & Steven Farber & Michael Widener, 2024. "Facing the future of transit ridership: shifting attitudes towards public transit and auto ownership among transit riders during COVID-19," Transportation, Springer, vol. 51(2), pages 645-671, April.
    19. Brian J. Asquith & Margaret C. Bock, 2022. "The Case for Dynamic Cities," Upjohn Working Papers 22-373, W.E. Upjohn Institute for Employment Research.
    20. Redding, Stephen J., 2023. "The economics of cities: from theory to data," LSE Research Online Documents on Economics 121373, London School of Economics and Political Science, LSE Library.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:transa:v:190:y:2024:i:c:s0965856424003215. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/547/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.