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Generations X, Y, Z: Attitudes toward social workers in the age of media technologies

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  • Kagan, Maya
  • Lissitsa, Sabina

Abstract

The media portrayal of social workers (SWs) tends toward a negative bias that undermines their public image. The main purpose of the current study was to examine differences between three generational cohorts: Gen X, Gen Y, and Gen Z in terms of the effects of different media as a source of information about SWs on public attitudes toward them. The sample included 783 respondents. The findings reveal dissimilar associations between exposure to different media as information sources about SWs and public attitudes toward them among three generations. In Gen X, attitudes toward SWs were negatively associated with exposure to print newspaper references and positively associated with exposure to radio. In Gen Y, attitudes toward SWs were negatively associated with electronic media reportage and positively associated with entertainment media and TV news references. No association was found between media exposure as an information source about SWs and attitudes toward them in Gen Z. Also, a negative association was found between the perception that the media depict SWs negatively and attitudes toward SWs among all generations. Substantial cooperation between SWs and media representatives is required to promote a more balanced media portrayal of SWs and a more positive attitude toward them.

Suggested Citation

  • Kagan, Maya & Lissitsa, Sabina, 2023. "Generations X, Y, Z: Attitudes toward social workers in the age of media technologies," Technology in Society, Elsevier, vol. 75(C).
    • Handle: RePEc:eee:teinso:v:75:y:2023:i:c:s0160791x23001586
    DOI: 10.1016/j.techsoc.2023.102353
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    References listed on IDEAS

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    1. Sabina Lissitsa & Ofrit Kol, 2021. "Four generational cohorts and hedonic m-shopping: association between personality traits and purchase intention," Electronic Commerce Research, Springer, vol. 21(2), pages 545-570, June.
    2. Lissitsa, Sabina & Kol, Ofrit, 2016. "Generation X vs. Generation Y – A decade of online shopping," Journal of Retailing and Consumer Services, Elsevier, vol. 31(C), pages 304-312.
    3. Laor, Tal & Galily, Yair, 2022. "Who’S clicking on on-demand? media consumption patterns of generations Y & Z," Technology in Society, Elsevier, vol. 70(C).
    4. Andre A. Pekerti & Denni Arli, 2017. "Do Cultural and Generational Cohorts Matter to Ideologies and Consumer Ethics? A Comparative Study of Australians, Indonesians, and Indonesian Migrants in Australia," Journal of Business Ethics, Springer, vol. 143(2), pages 387-404, June.
    5. Szymkowiak, Andrzej & Melović, Boban & Dabić, Marina & Jeganathan, Kishokanth & Kundi, Gagandeep Singh, 2021. "Information technology and Gen Z: The role of teachers, the internet, and technology in the education of young people," Technology in Society, Elsevier, vol. 65(C).
    6. Lissitsa, Sabina & Laor, Tal, 2021. "Baby Boomers, Generation X and Generation Y: Identifying generational differences in effects of personality traits in on-demand radio use," Technology in Society, Elsevier, vol. 64(C).
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    1. Ghosh, Soumili & Behera, Rajat Kumar & Bala, Pradip Kumar & Rana, Nripendra P., 2025. "Adverse impacts of metaverse-induced cognitive biases on the immersive shopping experience: A conceptual model developed from a qualitative approach," Technology in Society, Elsevier, vol. 82(C).
    2. Zimand-Sheiner, Dorit & Lissitsa, Sabina, 2024. "Generation Z - factors predicting decline in purchase intentions after receiving negative environmental information: Fast fashion brand SHEIN as a case study," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).

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