IDEAS home Printed from https://ideas.repec.org/a/eee/tefoso/v188y2023ics0040162522008277.html
   My bibliography  Save this article

Responsible natural language processing: A principlist framework for social benefits

Author

Listed:
  • Behera, Rajat Kumar
  • Bala, Pradip Kumar
  • Rana, Nripendra P.
  • Irani, Zahir

Abstract

Businesses harness the power of natural language processing (NLP) to automate processes and make data-driven decisions. However, NLP raises concerns on a number of fronts due to its potential for disruption, which can be addressed with the assignment of responsibility. Therefore, responsible NLP (RNLP) can be designed as a principlist framework to ensure NLP systems are used in an ethical manner. The study proposes a principlist framework with the formulation of eight principlist ethical principles to ensure NLP is safe, secure and reliable for responsible decision making and subsequently results in social benefits. Using snowball sampling, data are collected from 15 informants, who represent senior-level positions in diversified industries. The analysis is performed with qualitative research methodology. The result produces two ethical practices. First is the adoption of RNLP as a disruptive technology for ethical decision making for social benefits and second is the creation of a culture of responsibility.

Suggested Citation

  • Behera, Rajat Kumar & Bala, Pradip Kumar & Rana, Nripendra P. & Irani, Zahir, 2023. "Responsible natural language processing: A principlist framework for social benefits," Technological Forecasting and Social Change, Elsevier, vol. 188(C).
    • Handle: RePEc:eee:tefoso:v:188:y:2023:i:c:s0040162522008277
    DOI: 10.1016/j.techfore.2022.122306
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0040162522008277
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.techfore.2022.122306?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Jean-Marie John-Mathews & Dominique Cardon & Christine Balagué, 2022. "From reality to world. A critical perspective on AI fairness," Post-Print hal-03549730, HAL.
    2. Humphreys Macartan, 2015. "Reflections on the Ethics of Social Experimentation," Journal of Globalization and Development, De Gruyter, vol. 6(1), pages 87-112, June.
    3. Nersessian, David, 2018. "The law and ethics of big data analytics: A new role for international human rights in the search for global standards," Business Horizons, Elsevier, vol. 61(6), pages 845-854.
    4. Scuotto, Veronica & Magni, Domitilla & Palladino, Rosa & Nicotra, Melita, 2022. "Triggering disruptive technology absorptive capacity by CIOs. Explorative research on a micro-foundation lens," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    5. DeConinck, James B., 2011. "The effects of ethical climate on organizational identification, supervisory trust, and turnover among salespeople," Journal of Business Research, Elsevier, vol. 64(6), pages 617-624, June.
    6. Ashok, Mona & Madan, Rohit & Joha, Anton & Sivarajah, Uthayasankar, 2022. "Ethical framework for Artificial Intelligence and Digital technologies," International Journal of Information Management, Elsevier, vol. 62(C).
    7. Sohal, Amrik & Nand, Alka Ashwini & Goyal, Preeti & Bhattacharya, Ananya, 2022. "Developing a circular economy: An examination of SME’s role in India," Journal of Business Research, Elsevier, vol. 142(C), pages 435-447.
    8. Alabed, Amani & Javornik, Ana & Gregory-Smith, Diana, 2022. "AI anthropomorphism and its effect on users' self-congruence and self–AI integration: A theoretical framework and research agenda," Technological Forecasting and Social Change, Elsevier, vol. 182(C).
    9. Mulki, Jay & Lassk, Felicia G., 2019. "Joint impact of ethical climate and external work locus of control on job meaningfulness," Journal of Business Research, Elsevier, vol. 99(C), pages 46-56.
    10. Jean-Marie John-Mathews & Dominique Cardon & Christine Balagué, 2022. "From Reality to World. A Critical Perspective on AI Fairness," Journal of Business Ethics, Springer, vol. 178(4), pages 945-959, July.
    11. Ashish Kumar Jha & Maher Agi & Eric W.T. Ngai, 2020. "A note on big data analytics capability development in supply chain," Post-Print hal-03164004, HAL.
    12. Macartan Humphreys, 2015. "Reflections on the Ethics of Social Experimentation," WIDER Working Paper Series wp-2015-018, World Institute for Development Economic Research (UNU-WIDER).
    13. Yang, Jingwen & Tang, Zili & Yuan, Qingcui & Xu, Bing, 2021. "The economic and social benefits of the government-backed credit guarantee fund under the condition of an economic downturn," Technological Forecasting and Social Change, Elsevier, vol. 166(C).
    14. Chang, Victor, 2021. "An ethical framework for big data and smart cities," Technological Forecasting and Social Change, Elsevier, vol. 165(C).
    15. Tan, Si Ying & Taeihagh, Araz & Tripathi, Abhas, 2021. "Tensions and antagonistic interactions of risks and ethics of using robotics and autonomous systems in long-term care," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    16. Buhmann, Alexander & Fieseler, Christian, 2021. "Towards a deliberative framework for responsible innovation in artificial intelligence," Technology in Society, Elsevier, vol. 64(C).
    17. Perazzoli, Simone & de Santana Neto, José Pedro & de Menezes, Milton José Mathias Barreto, 2022. "Systematic analysis of constellation-based techniques by using Natural Language Processing," Technological Forecasting and Social Change, Elsevier, vol. 179(C).
    18. Khosroshahi, Hossein & Dimitrov, Stanko & Hejazi, Seyed Reza, 2021. "Pricing, greening, and transparency decisions considering the impact of government subsidies and CSR behavior in supply chain decisions," Journal of Retailing and Consumer Services, Elsevier, vol. 60(C).
    19. Rob Lubberink & Vincent Blok & Johan Van Ophem & Onno Omta, 2017. "Lessons for Responsible Innovation in the Business Context: A Systematic Literature Review of Responsible, Social and Sustainable Innovation Practices," Sustainability, MDPI, vol. 9(5), pages 1-31, May.
    20. DeConinck, James B., 2010. "The influence of ethical climate on marketing employees' job attitudes and behaviors," Journal of Business Research, Elsevier, vol. 63(4), pages 384-391, April.
    21. Markus Brunner & Andreas Ostermaier, 2019. "Peer Influence on Managerial Honesty: The Role of Transparency and Expectations," Journal of Business Ethics, Springer, vol. 154(1), pages 127-145, January.
    22. Ryan, Mark, 2022. "The ethics of dietary apps: Technology, health, and the capability approach," Technology in Society, Elsevier, vol. 68(C).
    23. Richard Owen & Phil Macnaghten & Jack Stilgoe, 2012. "Responsible research and innovation: From science in society to science for society, with society," Science and Public Policy, Oxford University Press, vol. 39(6), pages 751-760, December.
    24. Behera, Rajat Kumar & Bala, Pradip Kumar & Rana, Nripendra P. & Kizgin, Hatice, 2022. "Cognitive computing based ethical principles for improving organisational reputation: A B2B digital marketing perspective," Journal of Business Research, Elsevier, vol. 141(C), pages 685-701.
    25. Jean-Marie John-Mathews, 2022. "Some critical and ethical perspectives on the empirical turn of AI interpretability," Post-Print hal-03395823, HAL.
    26. Liu, Xia & Shin, Hyunju & Burns, Alvin C., 2021. "Examining the impact of luxury brand's social media marketing on customer engagement​: Using big data analytics and natural language processing," Journal of Business Research, Elsevier, vol. 125(C), pages 815-826.
    27. Yadav, Rambalak & Giri, Arunangshu & Chatterjee, Satakshi, 2022. "Understanding the users' motivation and barriers in adopting healthcare apps: A mixed-method approach using behavioral reasoning theory," Technological Forecasting and Social Change, Elsevier, vol. 183(C).
    28. Shearer, Teri, 2002. "Ethics and accountability: from the for-itself to the for-the-other," Accounting, Organizations and Society, Elsevier, vol. 27(6), pages 541-573, August.
    29. Valentine, Sean & Godkin, Lynn, 2019. "Moral intensity, ethical decision making, and whistleblowing intention," Journal of Business Research, Elsevier, vol. 98(C), pages 277-288.
    30. Knechel, W. Robert & Thomas, Edward & Driskill, Matthew, 2020. "Understanding financial auditing from a service perspective," Accounting, Organizations and Society, Elsevier, vol. 81(C).
    31. John-Mathews, Jean-Marie, 2022. "Some critical and ethical perspectives on the empirical turn of AI interpretability," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    32. Choy, Yee Keong, 2018. "Cost-benefit Analysis, Values, Wellbeing and Ethics: An Indigenous Worldview Analysis," Ecological Economics, Elsevier, vol. 145(C), pages 1-9.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Chen, Xun-Qi & Ma, Chao-Qun & Ren, Yi-Shuai & Lei, Yu-Tian & Huynh, Ngoc Quang Anh & Narayan, Seema, 2023. "Explainable artificial intelligence in finance: A bibliometric review," Finance Research Letters, Elsevier, vol. 56(C).
    2. Luciana Maines da Silva & Claudia Cristina Bitencourt & Kadígia Faccin & Tatiana Iakovleva, 2019. "The Role of Stakeholders in the Context of Responsible Innovation: A Meta-Synthesis," Sustainability, MDPI, vol. 11(6), pages 1-25, March.
    3. Ivan Ligardo-Herrera & Tomás Gómez-Navarro & Edurne A. Inigo & Vincent Blok, 2018. "Addressing Climate Change in Responsible Research and Innovation: Recommendations for Its Operationalization," Sustainability, MDPI, vol. 10(6), pages 1-20, June.
    4. Tina C. Ambos & Katherine Tatarinov, 2022. "Building Responsible Innovation in International Organizations through Intrapreneurship," Journal of Management Studies, Wiley Blackwell, vol. 59(1), pages 92-125, January.
    5. Reichelt, Nicole & Nettle, Ruth, 2023. "Practice insights for the responsible adoption of smart farming technologies using a participatory technology assessment approach: The case of virtual herding technology in Australia," Agricultural Systems, Elsevier, vol. 206(C).
    6. Agata Gurzawska & Markus Mäkinen & Philip Brey, 2017. "Implementation of Responsible Research and Innovation (RRI) Practices in Industry: Providing the Right Incentives," Sustainability, MDPI, vol. 9(10), pages 1-26, September.
    7. Rob Lubberink & Vincent Blok & Johan van Ophem & Gerben van der Velde & Onno Omta, 2018. "Innovation for Society: Towards a Typology of Developing Innovations by Social Entrepreneurs," Journal of Social Entrepreneurship, Taylor & Francis Journals, vol. 9(1), pages 52-78, January.
    8. Manis, K.T. & Madhavaram, Sreedhar, 2023. "AI-Enabled marketing capabilities and the hierarchy of capabilities: Conceptualization, proposition development, and research avenues," Journal of Business Research, Elsevier, vol. 157(C).
    9. Dang, Ngoc Bich & Bertrandias, Laurent, 2023. "Social robots as healing aids: How and why powerlessness influences the intention to adopt social robots," Technological Forecasting and Social Change, Elsevier, vol. 196(C).
    10. Tatiana Iakovleva & Elin Oftedal & John Bessant, 2021. "Changing Role of Users—Innovating Responsibly in Digital Health," Sustainability, MDPI, vol. 13(4), pages 1-17, February.
    11. Agata Sudolska & Andrzej Lis & Monika Chodorek, 2019. "Research Profiling for Responsible and Sustainable Innovations," Sustainability, MDPI, vol. 11(23), pages 1-31, November.
    12. Buhmann, Alexander & Fieseler, Christian, 2021. "Towards a deliberative framework for responsible innovation in artificial intelligence," Technology in Society, Elsevier, vol. 64(C).
    13. Aidan Coville & Sebastian Galiani & Paul Gertler & Susumu Yoshida, 2020. "Financing Municipal Water and Sanitation Services in Nairobi’s Informal Settlements," NBER Working Papers 27569, National Bureau of Economic Research, Inc.
    14. Herrera, Gabriel Paes & Constantino, Michel & Su, Jen-Je & Naranpanawa, Athula, 2023. "The use of ICTs and income distribution in Brazil: A machine learning explanation using SHAP values," Telecommunications Policy, Elsevier, vol. 47(8).
    15. Baumann, Martina F. & Brändle, Claudia & Coenen, Christopher & Zimmer-Merkle, Silke, 2019. "Taking responsibility: A responsible research and innovation (RRI) perspective on insurance issues of semi-autonomous driving," Transportation Research Part A: Policy and Practice, Elsevier, vol. 124(C), pages 557-572.
    16. Jean-Marie John-Mathews & Dominique Cardon & Christine Balagué, 2022. "From Reality to World. A Critical Perspective on AI Fairness," Journal of Business Ethics, Springer, vol. 178(4), pages 945-959, July.
    17. Mulki, Jay & Lassk, Felicia G., 2019. "Joint impact of ethical climate and external work locus of control on job meaningfulness," Journal of Business Research, Elsevier, vol. 99(C), pages 46-56.
    18. Kate Chatfield & Elisabetta Borsella & Elvio Mantovani & Andrea Porcari & Bernd Carsten Stahl, 2017. "An Investigation into Risk Perception in the ICT Industry as a Core Component of Responsible Research and Innovation," Sustainability, MDPI, vol. 9(8), pages 1-24, August.
    19. Omar S. Itani & Nawar N. Chaker, 2022. "Harnessing the Power Within: The Consequences of Salesperson Moral Identity and the Moderating Role of Internal Competitive Climate," Journal of Business Ethics, Springer, vol. 181(4), pages 847-871, December.
    20. Ibo Van de Poel & Lotte Asveld & Steven Flipse & Pim Klaassen & Victor Scholten & Emad Yaghmaei, 2017. "Company Strategies for Responsible Research and Innovation (RRI): A Conceptual Model," Sustainability, MDPI, vol. 9(11), pages 1-18, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:tefoso:v:188:y:2023:i:c:s0040162522008277. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.sciencedirect.com/science/journal/00401625 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.