IDEAS home Printed from https://ideas.repec.org/a/eee/scaman/v36y2020i2s0956522119300247.html
   My bibliography  Save this article

An attention-based view on managing information processing channels in organizations

Author

Listed:
  • Blankenburg Holm, Desirée
  • Drogendijk, Rian
  • Haq, Hammad ul

Abstract

This paper investigates how information processing channels can be managed such that relevant and novel information about the environment is gathered despite attention biases of top managers and challenges to maintain motivation levels of information providers. We argue that organizations need open and transparent information processing channels, which make top managers accountable. Furthermore, middle managers dedicated to managing these channels who act as a bridge between the information providers and the top managers help to reduce the information overload for top managers. This increases the likelihood that top managers will take appropriate action on the information provided and give suitable feedback to the senders. Lastly, these actions will only be beneficial when they are aligned with company strategy and values.

Suggested Citation

  • Blankenburg Holm, Desirée & Drogendijk, Rian & Haq, Hammad ul, 2020. "An attention-based view on managing information processing channels in organizations," Scandinavian Journal of Management, Elsevier, vol. 36(2).
    • Handle: RePEc:eee:scaman:v:36:y:2020:i:2:s0956522119300247
    DOI: 10.1016/j.scaman.2020.101106
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0956522119300247
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.scaman.2020.101106?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Alan Muller & Gail Whiteman, 2016. "Corporate Philanthropic Responses to Emergent Human Needs: The Role of Organizational Attention Focus," Journal of Business Ethics, Springer, vol. 137(2), pages 299-314, August.
    2. Richard L Daft & Juhani Sormunen & Don Parks, 1988. "Chief executive scanning, environmental characteristics, and company performance: An empirical study," Strategic Management Journal, Wiley Blackwell, vol. 9(2), pages 123-139, March.
    3. William Ocasio, 2011. "Attention to Attention," Organization Science, INFORMS, vol. 22(5), pages 1286-1296, October.
    4. Alva Taylor & Constance E. Helfat, 2009. "Organizational Linkages for Surviving Technological Change: Complementary Assets, Middle Management, and Ambidexterity," Organization Science, INFORMS, vol. 20(4), pages 718-739, August.
    5. Tina C. Ambos & Julian Birkinshaw, 2010. "Headquarters’ Attention and Its Effect on Subsidiary Performance," Management International Review, Springer, vol. 50(4), pages 449-469, August.
    6. Steinel, Wolfgang & Utz, Sonja & Koning, Lukas, 2010. "The good, the bad and the ugly thing to do when sharing information: Revealing, concealing and lying depend on social motivation, distribution and importance of information," Organizational Behavior and Human Decision Processes, Elsevier, vol. 113(2), pages 85-96, November.
    7. Xiaowen Huang & Joseph C Rode & Roger G Schroeder, 2011. "Organizational structure and continuous improvement and learning: Moderating effects of cultural endorsement of participative leadership," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 42(9), pages 1103-1120, December.
    8. William Ocasio & Tomi Laamanen & Eero Vaara, 2018. "Communication and Attention Dynamics : an Attention-Based View of Strategic Change," Post-Print hal-02312047, HAL.
    9. William Ocasio & Tomi Laamanen & Eero Vaara, 2018. "Communication and attention dynamics: An attention‐based view of strategic change," Strategic Management Journal, Wiley Blackwell, vol. 39(1), pages 155-167, January.
    10. Claus Rerup, 2009. "Attentional Triangulation: Learning from Unexpected Rare Crises," Organization Science, INFORMS, vol. 20(5), pages 876-893, October.
    11. William Ocasio, 1997. "Towards An Attention‐Based View Of The Firm," Strategic Management Journal, Wiley Blackwell, vol. 18(S1), pages 187-206, July.
    12. Michailova, Snejina & Minbaeva, Dana B., 2012. "Organizational values and knowledge sharing in multinational corporations: The Danisco case," International Business Review, Elsevier, vol. 21(1), pages 59-70.
    13. L Felipe Monteiro, 2015. "Selective attention and the initiation of the global knowledge-sourcing process in multinational corporations," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 46(5), pages 505-527, June.
    14. Haq, Hammad ul & Drogendijk, Rian & Blankenburg Holm, Desirée, 2017. "Attention in words, not in deeds: Effects of attention dissonance on headquarters-subsidiary communication in multinational corporations," Journal of World Business, Elsevier, vol. 52(1), pages 111-123.
    15. Donal Crilly & Pamela Sloan, 2014. "Autonomy or Control? Organizational Architecture and Corporate Attention to Stakeholders," Organization Science, INFORMS, vol. 25(2), pages 339-355, April.
    16. Bill Wooldridge & Steven W. Floyd, 1990. "The strategy process, middle management involvement, and organizational performance," Strategic Management Journal, Wiley Blackwell, vol. 11(3), pages 231-241, March.
    17. Theresa S. Cho & Donald C. Hambrick, 2006. "Attention as the Mediator Between Top Management Team Characteristics and Strategic Change: The Case of Airline Deregulation," Organization Science, INFORMS, vol. 17(4), pages 453-469, August.
    18. Ralf Meinhardt & Sebastian Junge & Martin Weiss, 2018. "The organizational environment with its measures, antecedents, and consequences: a review and research agenda," Management Review Quarterly, Springer, vol. 68(2), pages 195-235, April.
    19. Karl E. Weick & Kathleen M. Sutcliffe, 2006. "Mindfulness and the Quality of Organizational Attention," Organization Science, INFORMS, vol. 17(4), pages 514-524, August.
    20. Pratima Bansal, 2003. "From Issues to Actions: The Importance of Individual Concerns and Organizational Values in Responding to Natural Environmental Issues," Organization Science, INFORMS, vol. 14(5), pages 510-527, October.
    21. Dahlander, Linus & Piezunka, Henning, 2014. "Open to suggestions: How organizations elicit suggestions through proactive and reactive attention," Research Policy, Elsevier, vol. 43(5), pages 812-827.
    22. Lars Bo Jeppesen & Lars Frederiksen, 2006. "Why Do Users Contribute to Firm-Hosted User Communities? The Case of Computer-Controlled Music Instruments," Organization Science, INFORMS, vol. 17(1), pages 45-63, February.
    23. Kimberly D. Elsbach & Pamela S. Barr & Andrew B. Hargadon, 2005. "Identifying Situated Cognition in Organizations," Organization Science, INFORMS, vol. 16(4), pages 422-433, August.
    24. Christensen, Lars Thøger & Morsing, Mette & Thyssen, Ole, 2017. "License to Critique: A Communication Perspective on Sustainability Standards," Business Ethics Quarterly, Cambridge University Press, vol. 27(2), pages 239-262, April.
    25. Barry L. Bayus, 2013. "Crowdsourcing New Product Ideas over Time: An Analysis of the Dell IdeaStorm Community," Management Science, INFORMS, vol. 59(1), pages 226-244, June.
    26. Karl E. Weick, 1988. "Enacted Sensemaking In Crisis Situations[1]," Journal of Management Studies, Wiley Blackwell, vol. 25(4), pages 305-317, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Yongbo Sun & Hong Sun, 2021. "Executives’ Environmental Awareness and Eco-Innovation: An Attention-Based View," Sustainability, MDPI, vol. 13(8), pages 1-21, April.
    2. Jorge Iván Pérez Rave & Gloria Patricia Jaramillo Álvarez & Juan Carlos Correa Morales, 2022. "Multi-criteria decision-making leveraged by text analytics and interviews with strategists," Journal of Marketing Analytics, Palgrave Macmillan, vol. 10(1), pages 30-49, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Andrews, Daniel S. & Fainshmidt, Stav & Ambos, Tina & Haensel, Kira, 2022. "The attention-based view and the multinational corporation: Review and research agenda," Journal of World Business, Elsevier, vol. 57(2).
    2. Tomi Laamanen, 2019. "Dynamic attention-based view of corporate headquarters in MNCs," Journal of Organization Design, Springer;Organizational Design Community, vol. 8(1), pages 1-15, December.
    3. Kleinknecht, Robert & Haq, Hammad Ul & Muller, Alan R. & Kraan, Karolus O., 2020. "An attention-based view of short-termism: The effects of organizational structure," European Management Journal, Elsevier, vol. 38(2), pages 244-254.
    4. Matti Mäntymäki & Sami Hyrynsalmi & Antti Koskenvoima, 2020. "How Do Small and Medium-Sized Game Companies Use Analytics? An Attention-Based View of Game Analytics," Information Systems Frontiers, Springer, vol. 22(5), pages 1163-1178, October.
    5. Weiqi Dai & Mingqing Liao & Qiao Lin & Jincai Dong, 2022. "Does entrepreneurs’ proactive attention to government policies matter?," Asian Business & Management, Palgrave Macmillan, vol. 21(3), pages 396-431, July.
    6. Matti Mäntymäki & Sami Hyrynsalmi & Antti Koskenvoima, 0. "How Do Small and Medium-Sized Game Companies Use Analytics? An Attention-Based View of Game Analytics," Information Systems Frontiers, Springer, vol. 0, pages 1-16.
    7. John Joseph & Alex J. Wilson, 2018. "The growth of the firm: An attention‐based view," Strategic Management Journal, Wiley Blackwell, vol. 39(6), pages 1779-1800, June.
    8. Angulo-Ruiz, Fernando & Pergelova, Albena & Dana, Leo Paul, 2020. "The internationalization of social hybrid firms," Journal of Business Research, Elsevier, vol. 113(C), pages 266-278.
    9. van den Oever, Koen, 2017. "Uncharted waters : A behavioral approach to when, why and which organizational changes are adopted," Other publications TiSEM 0136c8c2-ecdd-4f82-8ca7-d, Tilburg University, School of Economics and Management.
    10. Ricarda B. Bouncken & Martin Ratzmann & Jeffrey G. Covin, 2023. "Fluffy cuffs: SME’s innovation in alliances with buyer firms," Small Business Economics, Springer, vol. 61(3), pages 1231-1251, October.
    11. Jingyu Li & Yigang Pan & Yi Yang & Caleb H. Tse, 2022. "Digital platform attention and international sales: An attention-based view," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 53(8), pages 1817-1835, October.
    12. Wang, Xincheng & Li, Yuan & Tian, Longwei & Hou, Ye, 2023. "Government digital initiatives and firm digital innovation: Evidence from China," Technovation, Elsevier, vol. 119(C).
    13. Pluchinotta, Irene & Salvia, Giuseppe & Zimmermann, Nici, 2022. "The importance of eliciting stakeholders’ system boundary perceptions for problem structuring and decision-making," European Journal of Operational Research, Elsevier, vol. 302(1), pages 280-293.
    14. Sreejith Kumar Krishnakumar & Rajiv Kishore & Nallan C. Suresh, 2022. "Expansive or focused attention? An exploration–exploitation perspective on e‐Business systems and firm performance," Production and Operations Management, Production and Operations Management Society, vol. 31(5), pages 2038-2066, May.
    15. Andreea N. Kiss & Dirk Libaers & Pamela S. Barr & Tang Wang & Miles A. Zachary, 2020. "CEO cognitive flexibility, information search, and organizational ambidexterity," Strategic Management Journal, Wiley Blackwell, vol. 41(12), pages 2200-2233, December.
    16. Datta, Subhadeep & Mukherjee, Sourjo, 2022. "In families we trust: Family firm branding and consumer’s reaction to product harm crisis," Journal of Business Research, Elsevier, vol. 151(C), pages 257-268.
    17. Hortovanyi, Lilla & Szabo, Roland Zs & Fuzes, Peter, 2021. "Extension of the strategic renewal journey framework: The changing role of middle management," Technology in Society, Elsevier, vol. 65(C).
    18. Donal Crilly & Pamela Sloan, 2014. "Autonomy or Control? Organizational Architecture and Corporate Attention to Stakeholders," Organization Science, INFORMS, vol. 25(2), pages 339-355, April.
    19. Haq, Hammad ul & Drogendijk, Rian & Blankenburg Holm, Desirée, 2017. "Attention in words, not in deeds: Effects of attention dissonance on headquarters-subsidiary communication in multinational corporations," Journal of World Business, Elsevier, vol. 52(1), pages 111-123.
    20. Yuanyuan Hu & Shouming Chen & Jian Wang, 2018. "Managerial Humanistic Attention and CSR: Do Firm Characteristics Matter?," Sustainability, MDPI, vol. 10(11), pages 1-18, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:scaman:v:36:y:2020:i:2:s0956522119300247. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/872/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.