Codified-tacit and general-specific knowledge in the division of labour among firms: A study of the software industry
This paper addresses the organisation and codification of knowledge in the software industry. It analyses various economic incentives to codification, including the need to improve the productivity and quality of software production processes and to access inter-firm collaborations. The paper examines the experience of four Italian software firms specialised in software packages and services. It compares their capabilities, the main sources of tacit knowledge, their specific incentives to invest in knowledge codification, their usage of formal software development methodologies and quality control systems. Finally, the paper analyses two distinct technological collaborations that two of these firms have recently established.
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