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The human dimension of modular care provision: Opportunities for personalization and customization

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  • de Blok, Carolien
  • Meijboom, Bert
  • Luijkx, Katrien
  • Schols, Jos

Abstract

Various behavioral issues are at stake in the health care sector, for example, the current strong plea for more demand-based care provision as opposed to traditional supply-driven approaches. Healthcare organizations are increasingly in need of systems and approaches that allow them to be more responsive to the needs and desires of their clients. To cope with heterogeneous and multiple demands, the application of modularity is increasingly proposed in care and services. In this paper the purpose is to study how interpersonal behavior responsive to client needs and values can be accommodated in modular care provision. Drawing on relevant literature from various service-related disciplines, we develop insight into how customization and personalization are simultaneously practiced by means of case research in the context of long-term care for elder people.

Suggested Citation

  • de Blok, Carolien & Meijboom, Bert & Luijkx, Katrien & Schols, Jos, 2013. "The human dimension of modular care provision: Opportunities for personalization and customization," International Journal of Production Economics, Elsevier, vol. 142(1), pages 16-26.
    • Handle: RePEc:eee:proeco:v:142:y:2013:i:1:p:16-26
    DOI: 10.1016/j.ijpe.2012.05.006
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    References listed on IDEAS

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    2. Van Dam, Anne & Metz, Margot & Meijboom, Bert, 2021. "Improving customisation in clinical pathways by using a modular perspective," Other publications TiSEM 9ba01ec7-8fa4-4532-8d3a-1, Tilburg University, School of Economics and Management.
    3. Chao Yu & Tianxiang Gao, 2025. "A matching method for elderly care service personnel with multiple types of service expectations," PLOS ONE, Public Library of Science, vol. 20(2), pages 1-41, February.
    4. Bhamra, Ran & Hicks, Christian & Small, Adrian & García-Villarreal, Enrique, 2022. "Value, product delivery strategies and operational performance in the medical technology industry," International Journal of Production Economics, Elsevier, vol. 245(C).
    5. Rajak, Manindra & Shaw, Krishnendu, 2019. "Evaluation and selection of mobile health (mHealth) applications using AHP and fuzzy TOPSIS," Technology in Society, Elsevier, vol. 59(C).
    6. Anne van Dam & Margot Metz & Bert Meijboom, 2021. "Improving Customisation in Clinical Pathways by Using a Modular Perspective," IJERPH, MDPI, vol. 18(21), pages 1-9, October.
    7. Cappanera, Paola & Visintin, Filippo & Vannelli, Sara, 2025. "Home-based care and center-based care: From being alternatives to being synergistic. Optimization models to support flexible care delivery," Omega, Elsevier, vol. 131(C).

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