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The Role of Service Operations Management in New Retail Venture Survival

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  • Patel, Pankaj C.
  • Guedes, Maria João
  • Pearce, John A.

Abstract

While the factors related to the survival of established retail firms are well researched, current understanding of drivers of new retail venture survival is limited. We assess the influence of retail operations characteristics on the survival of new retail ventures. Based on data from 15,901 Portuguese retail ventures that were founded between 2006 and 2010 and followed until 2014, the new retail ventures with faster inventory turnover or higher staff expenses per employee had a higher likelihood of survival while higher investment in intangible assets had a negative but negligible effect on survival. The implications of these findings for entrepreneurs of new retailing ventures are discussed.

Suggested Citation

  • Patel, Pankaj C. & Guedes, Maria João & Pearce, John A., 2017. "The Role of Service Operations Management in New Retail Venture Survival," Journal of Retailing, Elsevier, vol. 93(2), pages 241-251.
    • Handle: RePEc:eee:jouret:v:93:y:2017:i:2:p:241-251
    DOI: 10.1016/j.jretai.2017.03.001
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    3. Sofia Fonseca & Maria João Guedes & Vítor Conceição Gonçalves, 2022. "Profitability and size of newly established firms," International Entrepreneurship and Management Journal, Springer, vol. 18(2), pages 957-974, June.
    4. Feng, Cong & Fay, Scott, 2020. "Store Closings and Retailer Profitability: A Contingency Perspective," Journal of Retailing, Elsevier, vol. 96(3), pages 411-433.
    5. Weiyu Wang & Maria João Guedes, 2025. "Timing and experience in global markets: unraveling the impact of servitization on new manufacturing venture survival," International Entrepreneurship and Management Journal, Springer, vol. 21(1), pages 1-27, December.
    6. Çömez-Dolgan, Nagihan & Tanyeri-Günsür, Başak & Mai, Feng & Zhao, Xuying & Devaraj, Sarv, 2025. "Lean operations and firm resilience - contrasting effects of COVID-19 and economic recession," Omega, Elsevier, vol. 135(C).
    7. Feng, Cong & Fay, Scott, 2021. "Chief stores officer and retailer performance," Journal of Retailing and Consumer Services, Elsevier, vol. 58(C).
    8. Jaitang, Chalerm, . "An Empirical Analysis of Private SMEs' Insolvency in Thailand Using Machine Learning," Asian Journal of Applied Economics, Kasetsart University, Center for Applied Economics Research, vol. 31(2).
    9. Patel, Pankaj C. & João Guedes, Maria & Pagano, Michael S. & Olson, Gerard T., 2020. "Industry profitability matters: The value of sustainable growth rate and distance from bankruptcy as enablers of venture survival," Journal of Business Research, Elsevier, vol. 114(C), pages 80-92.

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