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Pharmacies providing health services: Attitudes toward eHealth in Italy


  • Cobelli, Nicola
  • Cassia, Fabio
  • Zardini, Alessandro
  • Kuppelwieser, Volker G.


The psychological factors behind pharmacists' inclination to adopt new technologies in pharmacies are intricate. However, the factors influencing pharmacists’ usage of one such technology, telemedicine, remain unexplored in the literature. In this study, we explore the factors behind attitude formation for telemedicine adoption to address this research gap. We have based our study on the unified theory of acceptance and use of technology model, combining it with the self-determination theory and the social identity theory. A cross-sectional approach was adopted, with data collected from 153 pharmacy owners in Italy from September 2021 to May 2022 via a survey. Predictive model evaluation utilizing PLS-SEM revealed that performance expectancy has the most intense effects on adoption intention. Furthermore, effort expectation and social influence significantly influence adoption intention, albeit not as strongly as performance expectancy.

Suggested Citation

  • Cobelli, Nicola & Cassia, Fabio & Zardini, Alessandro & Kuppelwieser, Volker G., 2024. "Pharmacies providing health services: Attitudes toward eHealth in Italy," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
  • Handle: RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003193
    DOI: 10.1016/j.jretconser.2023.103568

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