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Operational performance: The mediator between human capital developmental programs and financial performance

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  • Bendickson, Joshua S.
  • Chandler, Timothy D.

Abstract

In accordance with the resource-based view (RBV) and human capital resources literatures, we investigate positive outcomes derived from human capital development programs (HCDP). We theorize that superior HCDP represent competitive advantage that improves operational performance and subsequently leads to positive financial outcomes. Data from 2003 to 2011, including 30 organizations from Major League Baseball (as well as their subsidiaries), were analyzed using regression models to examine how HCDP affect financial performance through operational performance. The findings support our hypotheses: Better HCDP lead to operational performance, which leads to greater revenue and sales.

Suggested Citation

  • Bendickson, Joshua S. & Chandler, Timothy D., 2019. "Operational performance: The mediator between human capital developmental programs and financial performance," Journal of Business Research, Elsevier, vol. 94(C), pages 162-171.
    • Handle: RePEc:eee:jbrese:v:94:y:2019:i:c:p:162-171
    DOI: 10.1016/j.jbusres.2017.10.049
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