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Patient satisfaction in emergency department: Unveiling complex interactions by wearable sensors

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  • Stefanini, Alessandro
  • Aloini, Davide
  • Gloor, Peter
  • Pochiero, Federica

Abstract

We analyzed the interaction between patients and providers in the emergency department of a large university hospital using Sociometric Badges. Providers (doctors and nurses) were equipped with wearable sensors (Sociometric Badges), the badges measure body movements and speech energy with accelerometers, microphones, Bluetooth and infrared sensors.

Suggested Citation

  • Stefanini, Alessandro & Aloini, Davide & Gloor, Peter & Pochiero, Federica, 2021. "Patient satisfaction in emergency department: Unveiling complex interactions by wearable sensors," Journal of Business Research, Elsevier, vol. 129(C), pages 600-611.
    • Handle: RePEc:eee:jbrese:v:129:y:2021:i:c:p:600-611
    DOI: 10.1016/j.jbusres.2019.12.038
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