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An empirical exploration of patient expectations of health care, CHERE Discussion Paper No 35

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  • marion Haas

    (CHERE, University of Technology, Sydney)

Abstract

Very little empirical research has been undertaken in respect of the relationship between expectations of health care, its fulfilment or otherwise and subsequent satisfaction or dissatisfaction with care. One way of exploring these issues is through the use of in-depth interviews with consumers of health care. In this study, nineteen women with a diagnosis of gynaecological cancer were interviewed on two occasions. Eleven women were initially interviewed at home, eight at the hospital. The aim of the initial interview was to examine if patients had any "pre-formed expectations" about either the process or outcomes of care. Using a semi-structured interview format, women were asked about their expectations of the process and outcomes of care, any influences on the formation of their expectations and which (if any) of their expectations they saw as relatively more important. In addition, questions were asked about the decision making role the women saw themselves taking in the health care process.

Suggested Citation

  • marion Haas, 1998. "An empirical exploration of patient expectations of health care, CHERE Discussion Paper No 35," Discussion Papers 35, CHERE, University of Technology, Sydney.
    • Handle: RePEc:her:chedps:35
    as

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    File URL: http://www.chere.uts.edu.au/pdf/dp35.pdf
    File Function: First version, 1998
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    References listed on IDEAS

    as
    1. Williams, Brian, 1994. "Patient satisfaction: A valid concept?," Social Science & Medicine, Elsevier, vol. 38(4), pages 509-516, February.
    2. Ware, John E. & Snyder, Mary K. & Wright, W. Russell & Davies, Allyson R., 1983. "Defining and measuring patient satisfaction with medical care," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 247-263, January.
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    More about this item

    Keywords

    satisfaction; patient expectations;

    JEL classification:

    • I11 - Health, Education, and Welfare - - Health - - - Analysis of Health Care Markets

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