Customer perceptions of airline social responsibility and its effect on loyalty
Author
Abstract
Suggested Citation
DOI: 10.1016/j.jairtraman.2011.11.007
Download full text from publisher
As the access to this document is restricted, you may want to search for a different version of it.
References listed on IDEAS
- J.P. Gond & A. El Akremi & J. Igalens & V. Swaen, 2011. "A corporate social responsibility," Post-Print hal-00826426, HAL.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Tiainen, Heidi & Sairinen, Rauno & Novikov, Viktor, 2014. "Mining in the Chatkal Valley in Kyrgyzstan—Challenge of social sustainability," Resources Policy, Elsevier, vol. 39(C), pages 80-87.
- Nadia Albu & Catalin Nicolae Albu & Madalina Dumitru & Valentin Florentin Dumitru, 2013. "Plurality or convergence in sustainability reporting standards?," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(Special 7), pages 729-742, November.
- Werner Hediger, 2013. "From Multifunctionality and Sustainability of Agriculture to the Social Responsibility of the Agri-food System," Journal of Socio-Economics in Agriculture (Until 2015: Yearbook of Socioeconomics in Agriculture), Swiss Society for Agricultural Economics and Rural Sociology, vol. 6(1), pages 59-80.
- Elasrag, Hussein, 2015. "Corporate social responsibility in Islam," MPRA Paper 63670, University Library of Munich, Germany.
- Metaxas, Theodore & Tsavdaridou, Maria, 2014. "Environmental policy and CSR: How climate change is interpreted in CSR reports of Greek companies," MPRA Paper 55027, University Library of Munich, Germany.
- Kleemann, Linda & Krieger-Boden, Christiane, 2011.
"Bridging morale and business through shared value?,"
Open Access Publications from Kiel Institute for the World Economy
53147, Kiel Institute for the World Economy (IfW Kiel).
- Kleemann, Linda & Krieger-Boden, Christiane, 2011. "Bridging morale and business through shared value?," Kiel Policy Brief 38, Kiel Institute for the World Economy (IfW Kiel).
- Davide Fiaschi & Elisa Giuliani, 2011.
"The impact of business on society: exploring CRS adoption and alleged human rights abuses by large corporations,"
LEM Papers Series
2011/13, Laboratory of Economics and Management (LEM), Sant'Anna School of Advanced Studies, Pisa, Italy.
- Davide Fiaschi & Elisa Giuliani, 2012. "The Impact Of Business On Society: Exploring Csr Adoption And Alleged Human Rights Abuses By Large Corporations," Discussion Papers 2012/155, Dipartimento di Economia e Management (DEM), University of Pisa, Pisa, Italy.
- Fabrice Etilé & Sabrina Teyssier, 2012.
"Signaling Corporate Social Responsibility: Third-Party Certification vs. Brands,"
PSE Working Papers
halshs-00736551, HAL.
- Fabrice Etilé & Sabrina Teyssier, 2012. "Signaling Corporate Social Responsibility: Third-Party Certification vs. Brands," Working Papers halshs-00736551, HAL.
- Fabrice Etilé & Sabrina Teyssier, 2012. "Signaling Corporate Social Responsibility: Third-party certification vs. brands," Working Papers hal-02807886, HAL.
- Bertrand, Philippe & Lapointe, Vincent, 2015.
"How performance of risk-based strategies is modified by socially responsible investment universe?,"
International Review of Financial Analysis, Elsevier, vol. 38(C), pages 175-190.
- Philippe Bertrand & Vincent Lapointe, 2015. "How performance of risk-based strategies is modified by socially responsible investment universe?," Post-Print hal-01833066, HAL.
- Etilé, Fabrice & Teyssier, Sabrina, 2013.
"Corporate social responsibility and the economics of consumer social responsibility,"
Review of Agricultural and Environmental Studies - Revue d'Etudes en Agriculture et Environnement (RAEStud), Institut National de la Recherche Agronomique (INRA), vol. 94(2).
- Etilé, Fabrice & Teyssier, Sabrina, 2013. "Corporate social responsibility and the economics of consumer social responsibility," Revue d'Etudes en Agriculture et Environnement, Editions NecPlus, vol. 94(02), pages 221-259, June.
- Fabrice Etilé & Sabrina Teyssier, 2013. "Corporate social responsibility and the economics of consumer social responsibility," Review of Agricultural and Environmental Studies - Revue d'Etudes en Agriculture et Environnement, INRA Department of Economics, vol. 94(2), pages 221-259.
- Fabrice Etilé & Sabrina Teyssier, 2012. "Corporate Social Responsibility and the Economics of Consumer Social Responsibility," Working Papers hal-00749355, HAL.
- Gaël Giraud & Cécile Renouard & Hélène L'Huillier & Raphaële de La Martinière & Camille Sutter, 2012.
"Relational Capability: A Multidimensional Approach,"
Université Paris1 Panthéon-Sorbonne (Post-Print and Working Papers)
halshs-00827690, HAL.
- Gaël Giraud & Cécile Renouard & Hélène L'Huillier & Raphaële de La Martinière & Camille Sutter, 2013. "Relational Capability: A Multidimensional Approach," Université Paris1 Panthéon-Sorbonne (Post-Print and Working Papers) hal-00815586, HAL.
- Giraud, Gaël & Renouard, Cécile & L’Huillier, Hélène & de la Martinière, Raphaële & Sutter, Camille, 2013. "Relational Capability: A Multidimensional Approach," ESSEC Working Papers WP1306, ESSEC Research Center, ESSEC Business School.
- Gaël Giraud & Cécile Renouard & Hélène L'Huillier & Raphaële de La Martinière & Camille Sutter, 2013. "Relational Capability: A Multidimensional Approach," Working Papers hal-00815586, HAL.
- Gaël GIRAUD & Cécile RENOUARD & Hélène L'HUILLIER & Raphaële DE LA MARTINIERE & Camille SUTTER, 2013. "Relational Capability: A Multidimensional Approach," Working Papers I15, FERDI.
- Gaël Giraud & Cécile Renouard & Hélène L'Huillier & Raphaële de la Martinière & Camille Sutter, 2012. "Relational Capability: A Multidimensional Approach," Documents de travail du Centre d'Economie de la Sorbonne 12096, Université Panthéon-Sorbonne (Paris 1), Centre d'Economie de la Sorbonne.
- Gaël Giraud & Cécile Renouard & Hélène L'Huillier & Raphaële de La Martinière & Camille Sutter, 2012. "Relational Capability: A Multidimensional Approach," Post-Print halshs-00827690, HAL.
- Gaël GIRAUD & Cécile RENOUARD & Hélène L'HUILLIER & Raphaële DE LA MARTINIERE & Camille SUTTER, 2013. "Relational Capability: A Multidimensional Approach," Working Papers I15, FERDI.
- Nofsinger, John & Varma, Abhishek, 2014. "Socially responsible funds and market crises," Journal of Banking & Finance, Elsevier, vol. 48(C), pages 180-193.
- El-Bassiouny, Noha, 2014. "The one-billion-plus marginalization: Toward a scholarly understanding of Islamic consumers," Journal of Business Research, Elsevier, vol. 67(2), pages 42-49.
- Jaroslav Belas & Lenka Gabcova, 2014. "Reasons for satisfaction and dissatisfaction of bank customers. Study from Slovakia and the Czech republic," International Journal of Entrepreneurial Knowledge, Center for International Scientific Research of VSO and VSPP, vol. 2(1), pages 4-13, June.
- Hélène Pasquini-Descomps & Jean-Michel Sahut, 2014. "ESG Impact on Market Performance of Firms: International Evidence," Working Papers 2014-212, Department of Research, Ipag Business School.
- Mabaya, Edward & Tihanyi, Krisztina Z. & Nwoga, Michelle & Cacho, Joyce A., 2013. "Next Steps: The Evolution of CSR at Novus International, Inc," International Food and Agribusiness Management Review, International Food and Agribusiness Management Association, vol. 16(3), pages 1-14, September.
- Claudine Grisard, 2012. "Accountability and Bottom of the Pyramid projects: the two sides of the mirror," Post-Print hal-00690956, HAL.
- Giuliana Birindelli & Paola Ferretti & Mariantonietta Intonti & Antonia Iannuzzi, 2015. "On the drivers of corporate social responsibility in banks: evidence from an ethical rating model," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 19(2), pages 303-340, May.
- Vasja Roblek & Andrej Bertoncelj, 2014. "Impact of Corporate Social Responsibility on OTC Medicines Consumers," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(35), pages 1-12, February.
- Krisztina Szegedi & Károly Norbert Kerekes, 2012. "Challenges of Responsible Supply Chain Management," Theory Methodology Practice (TMP), Faculty of Economics, University of Miskolc, vol. 8(02), pages 68-75.
More about this item
Keywords
Corporate social responsibility; Airline social responsibility; Customer loyalty; Relationship quality;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jaitra:v:20:y:2012:i:c:p:49-51. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.journals.elsevier.com/journal-of-air-transport-management/ .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.