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Cultural intelligence: An identity lens on the influence of cross-cultural experience

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  • Pidduck, Robert J.
  • Shaffer, Margaret A.
  • Zhang, Yejun
  • Cheung, Sally S.Y.
  • Yunlu, Dilek G.

Abstract

Cultural intelligence (CQ) is an increasingly valuable asset for managers, employees, entrepreneurs, and their organizations. While there is now considerable evidence for its benefits, knowledge remains cloudy surrounding its antecedents. Drawing on identity theory, we develop a model unpacking the relationship between cross-cultural experience—a core antecedent with mixed findings in extant research—and CQ. We advance multicultural identity as a pivotal intervening variable and probe the role of self-verification striving as an identity-based boundary condition. Across two interlocking studies, we find evidence for how CQ can be cultivated from a range of increasingly common forms of cross-cultural experiences. In doing so, we shed light on the mixed results in prior research and provide key implications for future research; namely, multicultural identity helps to better account for when and how individuals translate their cross-cultural experiences into CQ.

Suggested Citation

  • Pidduck, Robert J. & Shaffer, Margaret A. & Zhang, Yejun & Cheung, Sally S.Y. & Yunlu, Dilek G., 2022. "Cultural intelligence: An identity lens on the influence of cross-cultural experience," Journal of International Management, Elsevier, vol. 28(3).
    • Handle: RePEc:eee:intman:v:28:y:2022:i:3:s1075425322000035
    DOI: 10.1016/j.intman.2022.100928
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    2. Guochen Pan & Mengqi Liu & Lu-Ming Tseng & Zhixiang Geng, 2023. "Cultural intelligence and sales performance in online insurance marketing: evidence from a Chinese insurance firm," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-9, December.
    3. Abd Hamid, Hamizah & Pidduck, Robert J. & Newman, Alexander & Ayob, Abu Hanifah & Sidek, Farhana, 2023. "Intercultural resource arbitrageurs: A review and extension of the literature on transnational entrepreneurs," Journal of Business Research, Elsevier, vol. 165(C).
    4. Adjerhore Isaiah & Habsah Binti Muda, 2023. "Cross-Cultural Communication, Diversity Management and Competitive Advantage Among Multi-National Corporations: Evidence in Nigeria," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(7), pages 503-513, July.

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