IDEAS home Printed from https://ideas.repec.org/a/eee/intman/v13y2007i1p22-37.html
   My bibliography  Save this article

International outsourcing of services: A partnership model

Author

Listed:
  • Kedia, Ben L.
  • Lahiri, Somnath

Abstract

The business landscape is currently witnessing widespread migration of service functions from developed nations like the U.S to several foreign destinations as India, China, Ireland, Philippines etc. This happens as more and more firms engage in international outsourcing of services (IOS) to survive in today's highly competitive business environment. Despite increase in IOS, the nature of partnerships involved between clients and their overseas providers have not received adequate attention in the scholarly literature. In this paper, we develop a conceptual model that explains three possible types of IOS partnership. We discuss how these partnerships vary in the way they are conceived and implemented. Propositions are offered after elaborating on each type of partnership. We conclude by discussing the academic and practical implications of our model.

Suggested Citation

  • Kedia, Ben L. & Lahiri, Somnath, 2007. "International outsourcing of services: A partnership model," Journal of International Management, Elsevier, vol. 13(1), pages 22-37, March.
    • Handle: RePEc:eee:intman:v:13:y:2007:i:1:p:22-37
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S1075425306001220
    Download Restriction: Full text for ScienceDirect subscribers only

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Wu, Fang & Cavusgil, S. Tamer, 2006. "Organizational learning, commitment, and joint value creation in interfirm relationships," Journal of Business Research, Elsevier, vol. 59(1), pages 81-89, January.
    2. Janet Y Murray & Masaaki Kotabe & Joe Nan Zhou, 2005. "Strategic alliance-based sourcing and market performance: evidence from foreign firms operating in China," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 36(2), pages 187-208, March.
    3. Erber, Georg & Sayed-Ahmed, Aida, 2004. "Offshore outsourcing - A global shift in the present IT industry," Violette Reihe: Schriftenreihe des Promotionsschwerpunkts "Globalisierung und Beschäftigung" 22/2005, University of Hohenheim, Carl von Ossietzky University Oldenburg, Evangelisches Studienwerk.
    4. Erran Carmel & Brian Nicholson, 2005. "Small Firms and Offshore Software Outsourcing: High Transaction Costs and Their Mitigation," Journal of Global Information Management (JGIM), IGI Global, vol. 13(3), pages 33-54, July.
    5. Weidenbaum, Murray, 2005. "Outsourcing: Pros and cons," Business Horizons, Elsevier, vol. 48(4), pages 311-315.
    6. Graf, Michael & Mudambi, Susan M., 2005. "The outsourcing of IT-enabled business processes: A conceptual model of the location decision," Journal of International Management, Elsevier, vol. 11(2), pages 253-268, June.
    7. Cui, Anna Shaojie & Griffith, David A. & Cavusgil, S. Tamer & Dabic, Marina, 2006. "The influence of market and cultural environmental factors on technology transfer between foreign MNCs and local subsidiaries: A Croatian illustration," Journal of World Business, Elsevier, vol. 41(2), pages 100-111, June.
    8. Margaret A. Peteraf & Jay B. Barney, 2003. "Unraveling the resource-based tangle," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 24(4), pages 309-323.
    9. Stack, Martin & Downing, Ricard, 2005. "Another look at offshoring: Which jobs are at risk and why?," Business Horizons, Elsevier, vol. 48(6), pages 513-523.
    10. Neng Liang & Arvind Parkhe, 1997. "Importer Behavior: the neglected Counterpart of International Exchange," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 28(3), pages 495-530, September.
    11. Fred Niederman & Sumit Kundu & Silvia Salas, 2006. "IT Software Development Offshoring: A Multi-Level Theoretical Framework and Research Agenda," Journal of Global Information Management (JGIM), IGI Global, vol. 14(2), pages 52-74, April.
    12. Czinkota, Michael R. & Ronkainen, Ilkka A., 2005. "A forecast of globalization, international business and trade: report from a Delphi study," Journal of World Business, Elsevier, vol. 40(2), pages 111-123, May.
    13. David G Sirmon & Peter J Lane, 2004. "A model of cultural differences and international alliance performance," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 35(4), pages 306-319, July.
    14. C. Alan Garner, 2004. "Offshoring in the service sector : economic impact and policy issues," Economic Review, Federal Reserve Bank of Kansas City, issue Q III, pages 5-37.
    15. Parkhe, Arvind, 2001. "Executive briefing interfirm diversity in global alliances," Business Horizons, Elsevier, vol. 44(6), pages 2-4.
    16. Bryce, David J. & Useem, Michael, 1998. "The impact of corporate outsourcing on company value," European Management Journal, Elsevier, vol. 16(6), pages 635-643, December.
    17. Mol, Michael J. & Pauwels, Pieter & Matthyssens, Paul & Quintens, Lieven, 2004. "A technological contingency perspective on the depth and scope of international outsourcing," Journal of International Management, Elsevier, vol. 10(2), pages 287-305.
    18. Jonathan P. Doh, 2005. "Offshore Outsourcing: Implications for International Business and Strategic Management Theory and Practice," Journal of Management Studies, Wiley Blackwell, vol. 42(3), pages 695-704, May.
    19. Cullen, John B. & Johnson, Jean L. & Sakano, Tomoaki, 2000. "Success through commitment and trust: the soft side of strategic alliance management," Journal of World Business, Elsevier, vol. 35(3), pages 223-240.
    Full references (including those not matched with items on IDEAS)

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:intman:v:13:y:2007:i:1:p:22-37. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Dana Niculescu). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/601266/description#description .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.