IDEAS home Printed from https://ideas.repec.org/a/eee/ejores/v93y1996i3p449-468.html
   My bibliography  Save this article

Performance measurement criteria in health care organizations: Review and future research directions

Author

Listed:
  • Li, L. X.
  • Benton, W. C.

Abstract

No abstract is available for this item.

Suggested Citation

  • Li, L. X. & Benton, W. C., 1996. "Performance measurement criteria in health care organizations: Review and future research directions," European Journal of Operational Research, Elsevier, vol. 93(3), pages 449-468, September.
    • Handle: RePEc:eee:ejores:v:93:y:1996:i:3:p:449-468
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/0377-2217(95)00375-4
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Davies, R., 1994. "Simulation for planning services for patients with coronary artery disease," European Journal of Operational Research, Elsevier, vol. 72(2), pages 323-332, January.
    2. Jeffrey E. Harris, 1977. "The Internal Organization of Hospitals: Some Economic Implications," Bell Journal of Economics, The RAND Corporation, vol. 8(2), pages 467-482, Autumn.
    3. Victor R. Fuchs, 2018. "The Supply of Surgeons and the Demand for Operations," World Scientific Book Chapters, in: Health Economics and Policy Selected Writings by Victor Fuchs, chapter 16, pages 171-192, World Scientific Publishing Co. Pte. Ltd..
    4. D. Michael Warner, 1976. "Scheduling Nursing Personnel According to Nursing Preference: A Mathematical Programming Approach," Operations Research, INFORMS, vol. 24(5), pages 842-856, October.
    5. Holmes E. Miller & William P. Pierskalla & Gustave J. Rath, 1976. "Nurse Scheduling Using Mathematical Programming," Operations Research, INFORMS, vol. 24(5), pages 857-870, October.
    6. Carrizosa, E. & Conde, E. & Fernandez, F. R. & Puerto, J., 1992. "A management tool for indicator-supported systems: A public health service application," European Journal of Operational Research, Elsevier, vol. 61(1-2), pages 204-214, August.
    7. William Shonick & James R. Jackson, 1973. "An Improved Stochastic Model for Occupancy-Related Random Variables in General-Acute Hospitals," Operations Research, INFORMS, vol. 21(4), pages 952-965, August.
    8. Siferd, Sue Perrott & Benton, W. C., 1992. "Workforce staffing and scheduling: Hospital nursing specific models," European Journal of Operational Research, Elsevier, vol. 60(3), pages 233-246, August.
    9. Vandankumar M. Trivedi & D. Michael Warner, 1976. "A Branch and Bound Algorithm for Optimum Allocation of Float Nurses," Management Science, INFORMS, vol. 22(9), pages 972-981, May.
    10. Mersha, T, 1989. "Output and performance measurement in outpatient care," Omega, Elsevier, vol. 17(2), pages 159-167.
    11. Rafferty, John A, 1971. "Patterns of Hospital Use: An Analysis of Short-Run Variations," Journal of Political Economy, University of Chicago Press, vol. 79(1), pages 154-165, Jan.-Feb..
    12. Davies, Huw T. O. & Davies, Ruth, 1995. "Simulating health systems: modelling problems and software solutions," European Journal of Operational Research, Elsevier, vol. 87(1), pages 35-44, November.
    13. D. Michael Warner & Juan Prawda, 1972. "A Mathematical Programming Model for Scheduling Nursing Personnel in a Hospital," Management Science, INFORMS, vol. 19(4-Part-1), pages 411-422, December.
    14. Elliott N. Weiss & Morris A. Cohen & John C. Hershey, 1982. "An Iterative Estimation and Validation Procedure for Specification of Semi-Markov Models with Application to Hospital Patient Flow," Operations Research, INFORMS, vol. 30(6), pages 1082-1104, December.
    15. Yoram Wind & Lawrence K. Spitz, 1976. "Analytical Approach to Marketing Decisions in Health-Care Organizations," Operations Research, INFORMS, vol. 24(5), pages 973-990, October.
    16. Donald P. Schneider & Kerry E. Kilpatrick, 1975. "An Optimum Manpower Utilization Model for Health Maintenance Organizations," Operations Research, INFORMS, vol. 23(5), pages 869-889, October.
    17. Hall, Judith A. & Dornan, Michael C., 1988. "Meta-analysis of satisfaction with medical care: Description of research domain and analysis of overall satisfaction levels," Social Science & Medicine, Elsevier, vol. 27(6), pages 637-644, January.
    18. Augustine O. Esogbue & Amar J. Singh, 1976. "A Stochastic Model for an Optimal Priority Bed Distribution Problem in a Hospital Ward," Operations Research, INFORMS, vol. 24(5), pages 884-898, October.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Antonio Vera & Pythagoras Petratos & Torsten Oliver Salge, 2018. "A widening gap? Static and dynamic performance differences between specialist and general hospitals," Health Care Management Science, Springer, vol. 21(1), pages 25-36, March.
    2. Li, Ling & Benton, W. C., 2003. "Hospital capacity management decisions: Emphasis on cost control and quality enhancement," European Journal of Operational Research, Elsevier, vol. 146(3), pages 596-614, May.
    3. Guerrero, W.J. & Yeung, T.G. & Guéret, C., 2013. "Joint-optimization of inventory policies on a multi-product multi-echelon pharmaceutical system with batching and ordering constraints," European Journal of Operational Research, Elsevier, vol. 231(1), pages 98-108.
    4. Ling Li & Fatou Diouf & Anjee Gorkhali, 2022. "Managing outpatient flow via an artificial intelligence enabled solution," Systems Research and Behavioral Science, Wiley Blackwell, vol. 39(3), pages 415-427, May.
    5. Cote, Murray J., 1999. "Patient flow and resource utilization in an outpatient clinic," Socio-Economic Planning Sciences, Elsevier, vol. 33(3), pages 231-245, September.
    6. Li, Ninghua & Li, Ling X., 2000. "Modeling staffing flexibility: A case of China," European Journal of Operational Research, Elsevier, vol. 124(2), pages 255-266, July.
    7. Nicholson, Lawrence & Vakharia, Asoo J. & Selcuk Erenguc, S., 2004. "Outsourcing inventory management decisions in healthcare: Models and application," European Journal of Operational Research, Elsevier, vol. 154(1), pages 271-290, April.
    8. Joan Costa‐Font & Jaume García‐Villar, 2009. "Risk Attitudes And The Demand For Private Health Insurance: The Importance Of ‘Captive Preferences’," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 80(4), pages 499-519, December.
    9. Seokjun Youn & Gregory R. Heim & Subodha Kumar & Chelliah Sriskandarajah, 2021. "Examining the Impacts of Clinical Practice Variation on Operational Performance," Production and Operations Management, Production and Operations Management Society, vol. 30(4), pages 839-863, April.
    10. Pradeep Kumar & Sasadhar Bera & Tanusree Dutta & Shibashish Chakraborty, 2018. "Auxiliary Flexibility in Healthcare Delivery System: An Integrative Framework and Implications," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 19(2), pages 173-186, June.
    11. Chunhui Li & Chuanhua Yu, 2013. "Performance Evaluation of Public Non-Profit Hospitals Using a BP Artificial Neural Network: The Case of Hubei Province in China," IJERPH, MDPI, vol. 10(8), pages 1-15, August.
    12. Roberto Vona & Nadia Di Paola, 2014. "Lean thinking in sanit?: il caso della logistica degli approvvigionamenti e della distribuzione ospedaliera dei farmaci," MECOSAN, FrancoAngeli Editore, vol. 2014(91), pages 105-122.
    13. Joan Costa & Jaume Garcia, 2001. "Demand for private health insurance: Is there a quality gap?," Economics Working Papers 531, Department of Economics and Business, Universitat Pompeu Fabra.
    14. Aktas, Emel & Ulengin, Fusun & Onsel Sahin, Sule, 2007. "A decision support system to improve the efficiency of resource allocation in healthcare management," Socio-Economic Planning Sciences, Elsevier, vol. 41(2), pages 130-146, June.
    15. Azyyati Anuar & Rohaizah Saad & Rushami Zein Yusoff, 2018. "Operational Performance and Lean Healthcare in the Healthcare Sector: Review on the Dimensions and Relationships," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 8(4), pages 276-292, April.
    16. Saedi, Samira & Kundakcioglu, O. Erhun & Henry, Andrea C., 2016. "Mitigating the impact of drug shortages for a healthcare facility: An inventory management approach," European Journal of Operational Research, Elsevier, vol. 251(1), pages 107-123.
    17. Joan Costa & Jaume Garcia, 2003. "Demand for private health insurance: how important is the quality gap?," Health Economics, John Wiley & Sons, Ltd., vol. 12(7), pages 587-599, July.
    18. Aravind Chandrasekaran & Claire Senot & Kenneth K. Boyer, 2012. "Process Management Impact on Clinical and Experiential Quality: Managing Tensions Between Safe and Patient-Centered Healthcare," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 548-566, October.
    19. de Vries, Jan, 2011. "The shaping of inventory systems in health services: A stakeholder analysis," International Journal of Production Economics, Elsevier, vol. 133(1), pages 60-69, September.
    20. Vernon Ning Hsu & Renato de Matta & Chung‐Yee Lee, 2003. "Scheduling patients in an ambulatory surgical center," Naval Research Logistics (NRL), John Wiley & Sons, vol. 50(3), pages 218-238, April.
    21. Li, L. X., 1997. "Relationships between determinants of hospital quality management and service quality performance--a path analytic model," Omega, Elsevier, vol. 25(5), pages 535-545, October.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Venkataraman, R. & Brusco, M. J., 1996. "An integrated analysis of nurse staffing and scheduling policies," Omega, Elsevier, vol. 24(1), pages 57-71, February.
    2. Wright, P. Daniel & Mahar, Stephen, 2013. "Centralized nurse scheduling to simultaneously improve schedule cost and nurse satisfaction," Omega, Elsevier, vol. 41(6), pages 1042-1052.
    3. Campbell, Gerard M. & Diaby, Moustapha, 2002. "Development and evaluation of an assignment heuristic for allocating cross-trained workers," European Journal of Operational Research, Elsevier, vol. 138(1), pages 9-20, April.
    4. Brusco, Michael J., 2015. "A bicriterion algorithm for the allocation of cross-trained workers based on operational and human resource objectives," European Journal of Operational Research, Elsevier, vol. 247(1), pages 46-59.
    5. Cheang, B. & Li, H. & Lim, A. & Rodrigues, B., 2003. "Nurse rostering problems--a bibliographic survey," European Journal of Operational Research, Elsevier, vol. 151(3), pages 447-460, December.
    6. Ernst, A. T. & Jiang, H. & Krishnamoorthy, M. & Sier, D., 2004. "Staff scheduling and rostering: A review of applications, methods and models," European Journal of Operational Research, Elsevier, vol. 153(1), pages 3-27, February.
    7. Gerard M. Campbell, 1999. "Cross-Utilization of Workers Whose Capabilities Differ," Management Science, INFORMS, vol. 45(5), pages 722-732, May.
    8. Scott E. Sampson, 2008. "OR PRACTICE---Optimization of Vacation Timeshare Scheduling," Operations Research, INFORMS, vol. 56(5), pages 1079-1088, October.
    9. Vanhoucke, Mario & Maenhout, Broos, 2009. "On the characterization and generation of nurse scheduling problem instances," European Journal of Operational Research, Elsevier, vol. 196(2), pages 457-467, July.
    10. Berrada, Ilham & Ferland, Jacques A. & Michelon, Philippe, 1996. "A multi-objective approach to nurse scheduling with both hard and soft constraints," Socio-Economic Planning Sciences, Elsevier, vol. 30(3), pages 183-193, September.
    11. Gordon H. Lewis & Ashok Srinivasan & Eswaran Subrahmanian, 1998. "Staffing and Allocation of Workers in an Administrative Office," Management Science, INFORMS, vol. 44(4), pages 548-570, April.
    12. Dellaert, Nico & Jeunet, Jully & Mincsovics, Gergely, 2011. "Budget allocation for permanent and contingent capacity under stochastic demand," International Journal of Production Economics, Elsevier, vol. 131(1), pages 128-138, May.
    13. Davies, Ruth & Roderick, Paul, 1998. "Planning resources for renal services throughout UK using simulation," European Journal of Operational Research, Elsevier, vol. 105(2), pages 285-295, March.
    14. Gergely Mincsovics & Nico Dellaert, 2010. "Stochastic dynamic nursing service budgeting," Annals of Operations Research, Springer, vol. 178(1), pages 5-21, July.
    15. Sabah M. Al-Najjar & Samir Hussain Ali, 2011. "Staffing and Scheduling Emergency Rooms in Two Public Hospitals: A Case Study," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 2(2), pages 137-148, May.
    16. Hadi W. Purnomo & Jonathan F. Bard, 2007. "Cyclic preference scheduling for nurses using branch and price," Naval Research Logistics (NRL), John Wiley & Sons, vol. 54(2), pages 200-220, March.
    17. Brusco, Michael J. & Jacobs, Larry W., 1998. "Eliminating redundant columns in continuous tour scheduling problems," European Journal of Operational Research, Elsevier, vol. 111(3), pages 518-525, December.
    18. Jaumard, Brigitte & Semet, Frederic & Vovor, Tsevi, 1998. "A generalized linear programming model for nurse scheduling," European Journal of Operational Research, Elsevier, vol. 107(1), pages 1-18, May.
    19. Wenhua Li & Xing Chai, 2019. "The medical laboratory scheduling for weighted flow-time," Journal of Combinatorial Optimization, Springer, vol. 37(1), pages 83-94, January.
    20. Chiaramonte Michael & Cochran Jeffery & Caswell David, 2015. "Nurse preference rostering using agents and iterated local search," Annals of Operations Research, Springer, vol. 226(1), pages 443-461, March.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ejores:v:93:y:1996:i:3:p:449-468. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/eor .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.