Pricing under quality of service uncertainty: Market segmentation via statistical QoS guarantees
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- Goode, Sigi & Lin, Chinho & Fernandez, Walter & Jiang, James J., 2014. "Exploring two explanations of loyalty in application service provision," European Journal of Operational Research, Elsevier, vol. 237(2), pages 649-657.
- Arne Katzmarzik, 2011. "Product Differentiation for Software-as-a-Service Providers," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 3(1), pages 19-31, February.
- Tiaojun Xiao & Tsan Ming Choi & Danqin Yang & T. C. E. Cheng, 2012. "Service Commitment Strategy and Pricing Decisions in Retail Supply Chains with Risk-Averse Players," Service Science, INFORMS, vol. 4(3), pages 236-252, September.
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