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Mesure de la performance des agences bancaires par une approche DEA

  • Aude Hubrecht

    ()

    (Université de Bourgogne)

  • Michel Dietsch

    (Université de Strasbourg 3)

  • Fabienne Guerra

    (Fucam)

(VF)L’approche DEA (Data Envelopment Analysis) permet de proposer de nouveaux indicateurs de la performance pour les réseaux de distribution intégrés. Après avoir précisé la méthode de construction d’un indicateur de productivité des points de vente respectant les critères de contrôlabilité et de cohérence transversale, nous modélisons le lien entre un indicateur de performance de la tête de réseau et l’indicateur de productivité pour garantir la cohérence hiérarchique. Enfin, nous insérons ces indicateurs dans un outil d’aide à la décision conforme à l’organisation verticale des réseaux de distribution:un système de tableau de bord pros-pectif.(VA)Using a DEA framework (Data Envelopment Analysis), we develop new performance indicators for integrated retail networks. A methodological discussion leads us to propose a productivity indicator which respects the criteria of controllability and transversal coherence. We then formalise the relationship between a performance indicator of a network’s headquarters and the productivity of its various retailers. Finally, we combine these new indicators in crafting a management tool amenable to a system of balanced scorecards.

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Article provided by revues.org in its journal Revue Finance Contrôle Stratégie.

Volume (Year): 8 (2005)
Issue (Month): 2 (June)
Pages: 131-171

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Handle: RePEc:dij:revfcs:v:8:y:2005:i:q2:p:131-171
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  1. Schaffnit, Claire & Rosen, Dan & Paradi, Joseph C., 1997. "Best practice analysis of bank branches: An application of DEA in a large Canadian bank," European Journal of Operational Research, Elsevier, vol. 98(2), pages 269-289, April.
  2. Parkan, Celik, 1987. "Measuring the efficiency of service operations: An application to bank branches," Engineering Costs and Production Economics, Elsevier, vol. 12(1-4), pages 237-242, July.
  3. Volle, Pierre, 1999. "Promotion et choix du point de vente," Economics Papers from University Paris Dauphine 123456789/1494, Paris Dauphine University.
  4. Oral, Muhittin & Yolalan, Reha, 1990. "An empirical study on measuring operating efficiency and profitability of bank branches," European Journal of Operational Research, Elsevier, vol. 46(3), pages 282-294, June.
  5. Allen N. Berger & David B. Humphrey, 1997. "Efficiency of Financial Institutions: International Survey and Directions for Future Research," Center for Financial Institutions Working Papers 97-05, Wharton School Center for Financial Institutions, University of Pennsylvania.
  6. Sherman, H. David & Gold, Franklin, 1985. "Bank branch operating efficiency : Evaluation with Data Envelopment Analysis," Journal of Banking & Finance, Elsevier, vol. 9(2), pages 297-315, June.
  7. Athanassopoulos, Antreas D, 1998. "Nonparametric Frontier Models for Assessing the Market and Cost Efficiency of Large-Scale Bank Branch Networks," Journal of Money, Credit and Banking, Blackwell Publishing, vol. 30(2), pages 172-92, May.
  8. R. D. Banker & A. Charnes & W. W. Cooper, 1984. "Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis," Management Science, INFORMS, vol. 30(9), pages 1078-1092, September.
  9. Colwell, R J & Davis, E P, 1992. " Output and Productivity in Banking," Scandinavian Journal of Economics, Wiley Blackwell, vol. 94(0), pages S111-29, Supplemen.
  10. Allen N. Berger & Loretta J. Mester, 1997. "Inside the black box: what explains differences in the efficiencies of financial institutions?," Working Papers 97-1, Federal Reserve Bank of Philadelphia.
  11. Pras, Bernard & Laurent, Gilles & Lilien, Gary L., 1994. "Research Traditions in Marketing," Economics Papers from University Paris Dauphine 123456789/3445, Paris Dauphine University.
  12. Walter Briec & Benoit Dervaux & Hervé Leleu, 2003. "Aggregation of Directional Distance Functions and Industrial Efficiency," Journal of Economics, Springer, vol. 79(3), pages 237-261, 07.
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