Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Greek bank branches
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- Gary D. FERRIER & Kristiaan KERSTENS & Philippe VANDEN EECKAUT, 1994. "Radial and Nonradial Technical Efficiency Measures on DEA Reference Technology : A Comparison Using US Banking Data," Discussion Papers (REL - Recherches Economiques de Louvain) 1994043, Université catholique de Louvain, Institut de Recherches Economiques et Sociales (IRES).
- Fried, Harold O. & Knox Lovell, C. A. & Eeckaut, Philippe Vanden, 1993. "Evaluating the performance of US credit unions," Journal of Banking & Finance, Elsevier, vol. 17(2-3), pages 251-265, April.
- Parkan, Celik, 1987. "Measuring the efficiency of service operations: An application to bank branches," Engineering Costs and Production Economics, Elsevier, vol. 12(1-4), pages 237-242, July.
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- Zardkoohi, Asghar & Kolari, James, 1994. "Branch office economies of scale and scope: evidence from savings banks in Finland," Journal of Banking & Finance, Elsevier, vol. 18(3), pages 421-432, May.
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