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Le management stratégique des services: synthèse bibliographique et repérage des questions génériques


  • Frank Tannery

    () (Université de Grenoble 2)


A synthetic bibliographic analysis of the main researches concerning services activities indicates the limits for the strategic problematic. In this article, a critical study proposes a general point of view, which articulates the questions of services researches. This point of view conceives service activity as a delegation and allows the exploration of two generic questions for strategic management in services activities:how to manage a sustainable value constellation and develop strategic actors.

Suggested Citation

  • Frank Tannery, 2001. "Le management stratégique des services: synthèse bibliographique et repérage des questions génériques," Revue Finance Contrôle Stratégie,, vol. 4(2), pages 215-259, March.
  • Handle: RePEc:dij:revfcs:v:4:y:2001:i:q2:p:215-259

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    References listed on IDEAS

    1. Candace Jones & William S. Hesterly & Karin Fladmoe-Lindquist & Stephen P. Borgatti, 1998. "Professional Service Constellations: How Strategies and Capabilities Influence Collaborative Stability and Change," Organization Science, INFORMS, vol. 9(3), pages 396-410, June.
    2. Camal Gallouj & FaÏz Gallouj, 1996. "L'innovation dans les services," Post-Print hal-01111983, HAL.
    3. Van de Ven, Andrew R., 1986. "Central Problems in the Management of Innovation," Agricultural Research Policy Seminar 139708, University of Minnesota Extension.
    4. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    5. Andrew H. Van de Ven, 1986. "Central Problems in the Management of Innovation," Management Science, INFORMS, vol. 32(5), pages 590-607, May.
    6. Pascal Petit, 1999. "Les aléas de la croissance dans une économie fondée sur le savoir," Revue d'Économie Industrielle, Programme National Persée, vol. 88(1), pages 41-66.
    7. Gérard Charreaux & Philippe Desbrières, 1998. "Gouvernance des entreprises:valeur partenariale contre valeur actionnariale," Revue Finance Contrôle Stratégie,, vol. 1(2), pages 57-88, June.
    8. Camal Gallouj & FaÏz Gallouj, 1997. "L’innovation dans les services et le modèle du "cycle du produit inversé"," Post-Print halshs-01114040, HAL.
    9. Johanson, Jan & Mattsson, Lars-Gunnar, 1987. "Interorganizational relations in industrial systems : a network approach compared with the transaction cost approach," Working Papers 1987:7, Uppsala University, Department of Business Studies.
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    Cited by:

    1. Charles Ducrocq & Michel Gervais & Christophe Herriau, 2001. "Le suivi de la qualité et des coûts dans les entreprises de services:une enquête sur les pratiques et les outils employés par les départements de contrôle de gestion," Revue Finance Contrôle Stratégie,, vol. 4(3), pages 89-121, September.

    More about this item


    service activities; strategic management; delegation;

    JEL classification:

    • L10 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - General
    • L80 - Industrial Organization - - Industry Studies: Services - - - General


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