Les coûts cachés liés à des mesures d’amélioration des services:l’exemple des caisses d’un hypermarché
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References listed on IDEAS
- repec:dau:papers:123456789/13944 is not listed on IDEAS
- Wruck, Karen Hopper & Jensen, Michael C., 1994. "Science, specific knowledge, and total quality management," Journal of Accounting and Economics, Elsevier, vol. 18(3), pages 247-287, November.
- Laurent Cappelletti, 2006. "Le contrôle de gestion socio-économique de la performance:enjeux, conception et implantation," Revue Finance Contrôle Stratégie, revues.org, vol. 9(1), pages 135-155, March.
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Keywordscapacités d’ajustement; coûts cachés; indicateurs de performance; adjustment abilities; hidden costs; indicators.;
- M49 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Accounting - - - Other
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