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Contribution à une théorie de la gestion de la qualité totale: les déterminants de l'efficacité

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  • Youssef Fahmi

    (Université de Bretagne-Sud)

Abstract

In this article, we apply the organizational architecture theory to the total quality management (TQM) to understand the complexity and the mechanisms of its working and its efficiency. We show that the role played by TQM in the value creating requires a profound analysis of the profits and the costs, which it induces, and the setting of a coherent organizational architecture. An empirical test has been realized on a sample of 171 French firms using the canonical correlation method as well as the bootstrap method. This test allowed a validation of the three tested hypotheses.

Suggested Citation

  • Youssef Fahmi, 2002. "Contribution à une théorie de la gestion de la qualité totale: les déterminants de l'efficacité," Revue Finance Contrôle Stratégie, revues.org, vol. 5(3), pages 115-140, September.
    • Handle: RePEc:dij:revfcs:v:5:y:2002:i:q3:p:115-140
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    References listed on IDEAS

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    6. Plenert, Gerhard, 1996. "Total Quality Management (TQM) -- Putting structure behind the philosophy," International Business Review, Elsevier, vol. 5(1), pages 67-78, February.
    7. Baker, George P, 1992. "Incentive Contracts and Performance Measurement," Journal of Political Economy, University of Chicago Press, vol. 100(3), pages 598-614, June.
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    More about this item

    Keywords

    Total Quality Management; specific information; firm value; organizational architecture.;
    All these keywords.

    JEL classification:

    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other

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