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The Move Towards Cashless Society: How To Improve Consumers’ Use Of Bank Cards In Retail Stores?

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  • ETTIS Saïd Aboubaker

    (College of Business, University of Jeddah, Saudi Arabia)

  • ELDABET Mahmoud Mohamed

    (College of Business, University of Jeddah, Saudi Arabia Giza Higher Institute of Administrative Sciences, Egypt)

Abstract

The World Health Organization says money can spread all varieties of bacteria and viruses. A measure that can be taken to help stop the spread of Covid-19 is decreasing or ideally, eliminating, the use of cash and promoting the use of contactless payments. Cash remains a frequently used retail payment method specifically for small-value purchases. The switch from cash to cards and other payment methods is one of the major trends in consumer shopping financial behavior. This research investigates explaining factors of bank cards use for payment purposes. It builds on an integration of the Technology Acceptance Model and the Theory of Planned Behavior to explain customers’ intention to use bank cards. Data was collected with a face-to-face survey in retailing context. The proposed model was tested through the PLS-SEM approach. Results show that perceived usefulness, perceived ease of use, subjective norm, perceived behavioral control, and attitude are prominent predictors of thebehavioral intention to use bank cards for payment purposes in retail stores. The findings provide insights to service vendors and merchants on how to increase customers' use of cards rather than cash.

Suggested Citation

  • ETTIS Saïd Aboubaker & ELDABET Mahmoud Mohamed, 2022. "The Move Towards Cashless Society: How To Improve Consumers’ Use Of Bank Cards In Retail Stores?," Studies in Business and Economics, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 17(1), pages 24-10, April.
    • Handle: RePEc:blg:journl:v:17:y:2022:i:1:p:24-40
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    References listed on IDEAS

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