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Mesure de la performance des agences bancaires par une approche DEA

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Author Info
Aude Hubrecht () (Université de Bourgogne)
Michel Dietsch (Université de Strasbourg 3)
Fabienne Guerra (FUCAM - Mons)

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Abstract

(VF)Dans le cadre de l’approche DEA («Data Envelopment Analysis») nous développons de nouveaux indicateurs de la performance pour les réseaux de distribution intégrés. Nous détaillons les développements méthodologiques utiles à la construction d’un indicateur de productivité des points de vente qui respecte les critères de contrôlabilité, de cohérence transversale. Ensuite, nous modélisons le lien entre un indicateur de performance de la tête de réseau et l’indicateur de productivité des points de vente pour garantir la cohérence hiérarchique. Et enfin, nous insérons ces indicateurs dans un outil d’aide à la décision conforme à l’organisation verticale des réseaux de distribution : un système de tableau de bord prospectif.(VA)In a DEA framework («Data Envelopment Analysis»), we develop new performance indicators for the integer retail network. We detail the methodological improvement to propose a productivity indicator which respects the criteria of controllability and transversal coherence. Next, we formalise the relation between a performance indicator of the headquarter and the productivity of the retailers. Finally, we insert these new indicators into a making help decision tool modified to be in accordance with the vertical organisation of the retail network: a system of balanced scorecard.

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Publisher Info
Paper provided by Université de Bourgogne - Latec/Fargo (Research center in Finance,organizational ARchitecture and GOvernance) in its series Working Papers FARGO with number 1050602.

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Length: 57 pages
Date of creation: Jun 2005
Date of revision:
Handle: RePEc:dij:wpfarg:1050602

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Postal: Gérard Charreaux, Fargo-Latec, Université de Bourgogne 2 Bd Gabriel, BP 26611, 21066 Dijon Cedex, France

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Related research
Keywords: Data Envelopment Analysis; agences bancaires; système de tableaux de bord prospectifs; contrôlabilité; cohérence transversale; cohérence hiérarchique; bank branches; balanced scorecards system; controllability; transversal coherence; hierarchical coherence.;

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Find related papers by JEL classification:
G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Mortgages
L11 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Production, Pricing, and Market Structure; Size Distribution of Firms
D21 - Microeconomics - - Production and Organizations - - - Firm Behavior
D24 - Microeconomics - - Production and Organizations - - - Production; Capital and Total Factor Productivity; Capacity
M42 - Business Administration and Business Economics; Marketing; Accounting - - Accounting - - - Auditing

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References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
  1. Allen N. Berger & Loretta J. Mester, 1997. "Inside the Black Box: What Explains Differences in the Efficiencies of Financial Institutions?," Center for Financial Institutions Working Papers 97-04, Wharton School Center for Financial Institutions, University of Pennsylvania. [Downloadable!]
    Other versions:
  2. Allen N. Berger & David B. Humphrey, 1997. "Efficiency of financial institutions: international survey and directions for future research," Finance and Economics Discussion Series 1997-11, Board of Governors of the Federal Reserve System (U.S.). [Downloadable!]
    Other versions:
  3. Oral, Muhittin & Yolalan, Reha, 1990. "An empirical study on measuring operating efficiency and profitability of bank branches," European Journal of Operational Research, Elsevier, vol. 46(3), pages 282-294, June. [Downloadable!] (restricted)
  4. Parkan, Celik, 1987. "Measuring the efficiency of service operations: An application to bank branches," Engineering Costs and Production Economics, Elsevier, vol. 12(1-4), pages 237-242, July. [Downloadable!] (restricted)
  5. Walter Briec & Benoit Dervaux & Hervé Leleu, 2003. "Aggregation of Directional Distance Functions and Industrial Efficiency," Journal of Economics, Springer, vol. 79(3), pages 237-261, 07. [Downloadable!] (restricted)
  6. Athanassopoulos, Antreas D, 1998. "Nonparametric Frontier Models for Assessing the Market and Cost Efficiency of Large-Scale Bank Branch Networks," Journal of Money, Credit and Banking, Blackwell Publishing, vol. 30(2), pages 172-92, May.
  7. Nooteboom, B, 1983. "Productivity Growth in the Grocery Trade," Applied Economics, Taylor and Francis Journals, vol. 15(5), pages 649-64, October.
  8. Colwell, R J & Davis, E P, 1992. " Output and Productivity in Banking," Scandinavian Journal of Economics, Blackwell Publishing, vol. 94(0), pages S111-29, Supplemen.
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