Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Greek bank branches
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Bibliographic InfoArticle provided by Elsevier in its journal European Journal of Operational Research.
Volume (Year): 98 (1997)
Issue (Month): 2 (April)
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Web page: http://www.elsevier.com/locate/eor
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Allen N. Berger & John H. Leusner & John Mingo, 1994.
"The efficiency of bank branches,"
Finance and Economics Discussion Series
94-26, Board of Governors of the Federal Reserve System (U.S.).
- Gary D. FERRIER & Kristiaan KERSTENS & Philippe VANDEN EECKAUT, 1994.
"Radial and Nonradial Technical Efficiency Measures on DEA Reference Technology : A Comparison Using US Banking Data,"
Discussion Papers (REL - Recherches Economiques de Louvain)
1994043, Université catholique de Louvain, Institut de Recherches Economiques et Sociales (IRES).
- Ferrier, G. D. & Kerstens, K. & Vanden Eeckaut, P., . "Radial and nonradial technical efficiency measures on a DEA reference technology: a comparison using US banking data," CORE Discussion Papers RP -1156, Université catholique de Louvain, Center for Operations Research and Econometrics (CORE).
- FERRIER, Gary & KERSTENS, Kris & VANDEN EECKAUT, Philippe, 1994. "Radial and Nonradial Technical Efficiency Measures on a DEA Reference Technology : A Comparison using US Banking Data," CORE Discussion Papers 1994023, Université catholique de Louvain, Center for Operations Research and Econometrics (CORE).
- Thompson, Russell G. & Langemeier, Larry N. & Lee, Chih-Tah & Lee, Euntaik & Thrall, Robert M., 1990. "The role of multiplier bounds in efficiency analysis with application to Kansas farming," Journal of Econometrics, Elsevier, vol. 46(1-2), pages 93-108.
- Fried, Harold O. & Knox Lovell, C. A. & Eeckaut, Philippe Vanden, 1993. "Evaluating the performance of US credit unions," Journal of Banking & Finance, Elsevier, vol. 17(2-3), pages 251-265, April.
- Zardkoohi, Asghar & Kolari, James, 1994. "Branch office economies of scale and scope: evidence from savings banks in Finland," Journal of Banking & Finance, Elsevier, vol. 18(3), pages 421-432, May.
- Oral, Muhittin & Yolalan, Reha, 1990. "An empirical study on measuring operating efficiency and profitability of bank branches," European Journal of Operational Research, Elsevier, vol. 46(3), pages 282-294, June.
- Giokas, DI, 1991. "Bank branch operating efficiency: A comparative application of DEA and the loglinear model," Omega, Elsevier, vol. 19(6), pages 549-557.
- Parkan, Celik, 1987. "Measuring the efficiency of service operations: An application to bank branches," Engineering Costs and Production Economics, Elsevier, vol. 12(1-4), pages 237-242, July.
- Sherman, H. David & Gold, Franklin, 1985. "Bank branch operating efficiency : Evaluation with Data Envelopment Analysis," Journal of Banking & Finance, Elsevier, vol. 9(2), pages 297-315, June.
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