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Mesure de la performance des agences bancaires par une approche DEA

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Author Info
Aude Hubrecht () (Université de Bourgogne)
Michel Dietsch (Université de Strasbourg 3)
Fabienne Guerra (Fucam)

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Abstract

(VF)L’approche DEA (Data Envelopment Analysis) permet de proposer de nouveaux indicateurs de la performance pour les réseaux de distribution intégrés. Après avoir précisé la méthode de construction d’un indicateur de productivité des points de vente respectant les critères de contrôlabilité et de cohérence transversale, nous modélisons le lien entre un indicateur de performance de la tête de réseau et l’indicateur de productivité pour garantir la cohérence hiérarchique. Enfin, nous insérons ces indicateurs dans un outil d’aide à la décision conforme à l’organisation verticale des réseaux de distribution:un système de tableau de bord pros-pectif.(VA)Using a DEA framework (Data Envelopment Analysis), we develop new performance indicators for integrated retail networks. A methodological discussion leads us to propose a productivity indicator which respects the criteria of controllability and transversal coherence. We then formalise the relationship between a performance indicator of a network’s headquarters and the productivity of its various retailers. Finally, we combine these new indicators in crafting a management tool amenable to a system of balanced scorecards.

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Publisher Info
Article provided by Editions Economica in its journal Revue Finance Contrôle Stratégie.

Volume (Year): 8 (2005)
Issue (Month): 2 (June)
Pages: 131-171
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Handle: RePEc:dij:revfcs:v:8:y:2005:i:q2:p:131-171

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Related research
Keywords: Data Envelopment Analysis; agences bancaires; tableaux de bord prospectifs; contrôlabilité; bank branches; balanced scorecards; controllability.;

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Find related papers by JEL classification:
G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Mortgages
L11 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Production, Pricing, and Market Structure; Size Distribution of Firms
D21 - Microeconomics - - Production and Organizations - - - Firm Behavior
D24 - Microeconomics - - Production and Organizations - - - Production; Capital and Total Factor Productivity; Capacity
M42 - Business Administration and Business Economics; Marketing; Accounting - - Accounting - - - Auditing

References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:

  1. Allen N. Berger & Loretta J. Mester, 1997. "Inside the Black Box: What Explains Differences in the Efficiencies of Financial Institutions?," Center for Financial Institutions Working Papers 97-04, Wharton School Center for Financial Institutions, University of Pennsylvania. [Downloadable!]
    Other versions:
  2. Allen N. Berger & David B. Humphrey, 1997. "Efficiency of financial institutions: international survey and directions for future research," Finance and Economics Discussion Series 1997-11, Board of Governors of the Federal Reserve System (U.S.). [Downloadable!]
    Other versions:
  3. Oral, Muhittin & Yolalan, Reha, 1990. "An empirical study on measuring operating efficiency and profitability of bank branches," European Journal of Operational Research, Elsevier, vol. 46(3), pages 282-294, June. [Downloadable!] (restricted)
  4. Parkan, Celik, 1987. "Measuring the efficiency of service operations: An application to bank branches," Engineering Costs and Production Economics, Elsevier, vol. 12(1-4), pages 237-242, July. [Downloadable!] (restricted)
  5. Walter Briec & Benoit Dervaux & Hervé Leleu, 2003. "Aggregation of Directional Distance Functions and Industrial Efficiency," Journal of Economics, Springer, vol. 79(3), pages 237-261, 07. [Downloadable!] (restricted)
  6. Athanassopoulos, Antreas D, 1998. "Nonparametric Frontier Models for Assessing the Market and Cost Efficiency of Large-Scale Bank Branch Networks," Journal of Money, Credit and Banking, Blackwell Publishing, vol. 30(2), pages 172-92, May.
  7. Nooteboom, B, 1983. "Productivity Growth in the Grocery Trade," Applied Economics, Taylor and Francis Journals, vol. 15(5), pages 649-64, October.
  8. Colwell, R J & Davis, E P, 1992. " Output and Productivity in Banking," Scandinavian Journal of Economics, Blackwell Publishing, vol. 94(0), pages S111-29, Supplemen.
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