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Measuring the efficiency of service operations: An application to bank branches

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Parkan, Celik
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File URL: http://www.sciencedirect.com/science/article/B6X22-45W3YBW-12/2/26343c7fc4761c38a9f9fb050d637a12
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Article provided by Elsevier in its journal Engineering Costs and Production Economics.

Volume (Year): 12 (1987)
Issue (Month): 1-4 (July)
Pages: 237-242
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Handle: RePEc:eee:ecpeco:v:12:y:1987:i:1-4:p:237-242

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Web page: http://www.elsevier.com/locate/inca/505647

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  2. Hodonou DANNON, 2009. "Efficacité et productivité des banques de la zone UEMOA dans un contexte de réformes financières. Une application de la méthode DEA (Banks efficiency and productivity in the WAEMU in a context of," Working Papers 216, Laboratoire de Recherche sur l'Industrie et l'Innovation. ULCO / Research Unit on Industry and Innovation. [Downloadable!]
  3. Jorge Guillén, 2009. "A lesson to learn from developed countries: The Case of State Branching Deregulation in the US," Estudios de Economia, University of Chile, Department of Economics, vol. 36(1 Year 20), pages 67-95, June. [Downloadable!]
  4. Kristiaan Kerstens & Bouye Ahmed Moulaye Hachem & Ignace Van de Woestyne & Niels Vestergaard, 2008. "Optimal Capacity Utilization and Reallocation in a German Bank Branch Network: Exploring Some Strategic Scenarios," Working Papers 2008-ECO-19, IESEG School of Management. [Downloadable!]
  5. Aude Hubrecht & Michel Dietsch & Fabienne Guerra, 2005. "Mesure de la performance des agences bancaires par une approche DEA," Revue Finance Contrôle Stratégie, Editions Economica, vol. 8(2), pages 131-171, June. [Downloadable!]
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  6. Walczuch,Rita & Bielowski,Alexander, 2002. "From Measurement to Management: the Influence of IT on Service Operations," Research Memoranda 073, Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization. [Downloadable!]
  7. Aude Hubrecht-Deville & Hervé Leleu, 2007. "Performance measures of retail banking networks: a decision support tool," Working Papers FARGO 1071203, Université de Bourgogne - Latec/Fargo (Research center in Finance,organizational ARchitecture and GOvernance). [Downloadable!]
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  10. Allen N. Berger & Robert De Young, 2001. "The effects of geographic expansion on bank efficiency," Finance and Economics Discussion Series 2001-03, Board of Governors of the Federal Reserve System (U.S.). [Downloadable!]
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  11. Sobodu, Olatunji Olugbenga & Philip Olakunle, 1998. "Bank performance and supervision in Nigeria: Analysing the transition to a deregulated economy," Research Papers RP_71, African Economic Research Consortium. [Downloadable!]
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  14. Ann P. Bartel, 2000. "Human Resource Management and Performance in the Service Sector: The Case of Bank Branches," NBER Working Papers 7467, National Bureau of Economic Research, Inc. [Downloadable!] (restricted)
  15. Paul W. Bauer & Allen N. Berger & Gary D. Ferrier & David B. Humphrey, 1997. "Consistency conditions for regulatory analysis of financial institutions: a comparison of frontier efficiency methods," Financial Services working paper 97-02, Federal Reserve Bank of Cleveland. [Downloadable!]
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