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Content
2018, Volume 16, Issue 1
- 19-34 Developing a typology of customer misbehaviours (case study: hotel industry, Iran five stars' hotels, Homa, Parsian Azadi, Esteghlal, Evin)
by Mahsa Akbari - 35-46 Investigating the gender influence on technology adoption model towards smart phones - evidences from emerging economies
by A.M. Sakkthivel & N. Ramu - 47-60 Barriers to reverse logistics practices in pharmaceutical supply chains: an ISM approach
by Haidar Abbas - 61-81 Hindrances to sustainable workforce in the upstream oil and gas industries - interpretive structural modelling approach
by Balkrishna E. Narkhede & Bhaskar B. Gardas - 82-109 An integrated model for achieving sustainability in the manufacturing industry - an empirical study
by K.P. Paranitharan & T. Ramesh Babu & Päivi Iskanius & A. Pal Pandi - 110-126 Assessment of sustainable initiatives in Indian ports using AHP framework
by Vikas Singh Sengar & Chandra Prakash Garg & T. Bangar Raju
2018, Volume 15, Issue 4
- 411-424 Measuring the service quality of automated teller machines: a study of banks of India
by Sanjay Dhingra - 425-444 A study on emotional intelligence well-being and emotional baggage perspective
by Divya Darshini J. & S. Gomathi - 445-466 Contemporary ERP solution to Indian small and medium scale enterprises through constructive performance metrics
by K. Balasubramanian & V. Selladurai - 467-482 Creating an honest, transparent and productive workplace
by Jehangir Bharucha - 483-501 Quality and reliability improvement in new product development - a case study in a pneumatic filter manufacturing company
by M. Natarajan & N. Vijay Mohan & S.R. Devadasan & V.M.M. Thilak - 502-519 CSR activities of a hospital: perspectives of stakeholders
by Nachiketa Tripathi & Manaswita Bharadwaja & Vinit Ghosh & Bidyut Bikash Kataki - 520-535 Whether service quality determinants and customer satisfaction influence loyalty: a study of fitness services
by Nirmalya Bandyopadhyay
2018, Volume 15, Issue 3
- 269-288 A decision making framework to evaluate the necessity of corporate restructuring
by Imaneddin Moradi Baghfeizi & Hossein Rahmanseresht & Saeed Fathi - 289-307 Workaholism and bank employees' well-being: an inside look
by Jyoti Sharma & Parul Sharma - 308-334 Roadmap for business analytics implementation using DIPPS model for sustainable business excellence: case studies from the multiple fields
by Santosh B. Rane & Nandkumar Mishra - 335-351 Designing a model of succession management system and explaining its impact on organisational performance (case study: Esfahan Steel Company)
by Seyed Hasan Hosseini & Ali Shaemi Barzoki & Ali Nasr Isfahani - 352-371 Does perceived travel risk influence tourist's revisit intention?
by Arun Kumar Kaushik & Diganta Chakrabarti - 372-391 Political skill as mediator of the upward influence and career success relationship
by Shakti Chaturvedi & P.C. Bahuguna & Juhi Raghuvanshi - 392-409 Communicating internal customer orientation values among Chinese workers
by Gangyi Qian & Abraham Y. Nahm
2018, Volume 15, Issue 2
- 129-188 Problems and prospects of Indian MSMEs: a literature review
by Davinder Singh & J.S. Khamba & Tarun Nanda - 129-188 Problems and prospects of Indian MSMEs: a literature review
by Davinder Singh & J.S. Khamba & Tarun Nanda - 189-198 Does the change of income tax rates lead to income smoothing practices in a sound corporate governance environment?
by Martin Surya Mulyadi & Yunita Anwar & Monica - 189-198 Does the change of income tax rates lead to income smoothing practices in a sound corporate governance environment?
by Martin Surya Mulyadi & Yunita Anwar & Monica - 199-208 Green HRM - a study on the perception of Generation Y as prospective internal customers
by Nisha Jain & Christine D'lima - 199-208 Green HRM - a study on the perception of Generation Y as prospective internal customers
by Nisha Jain & Christine D'lima - 209-221 Perceived justice in performance appraisal among Vietnamese employees: antecedents and consequences
by Tran Huy Phuong - 209-221 Perceived justice in performance appraisal among Vietnamese employees: antecedents and consequences
by Tran Huy Phuong - 222-238 Corporate social responsibility practices in Malaysian automotive suppliers: confirmatory factor analysis
by Nursyazwani Mohd Fuzi & Nurul Fadly Habidin & Sharon Yong Yee Ong - 222-238 Corporate social responsibility practices in Malaysian automotive suppliers: confirmatory factor analysis
by Nursyazwani Mohd Fuzi & Nurul Fadly Habidin & Sharon Yong Yee Ong - 239-255 Antecedents of co-creation intention and their role in developing technology-based new services via customer involvement: a conceptual analysis
by Bijoylaxmi Sarmah & Zillur Rahman - 239-255 Antecedents of co-creation intention and their role in developing technology-based new services via customer involvement: a conceptual analysis
by Bijoylaxmi Sarmah & Zillur Rahman - 256-268 Influence of human resource practices on faculty's intention to stay in higher education management institutes
by Anchal Gupta & S. Gomathi - 256-268 Influence of human resource practices on faculty's intention to stay in higher education management institutes
by Anchal Gupta & S. Gomathi
2018, Volume 15, Issue 1
- 1-17 People process excellence and business outcomes - a structural equation modelling-based analysis
by Krishnamurthy Kothandaraman & T.J. Kamalanabhan - 1-17 People process excellence and business outcomes - a structural equation modelling-based analysis
by Krishnamurthy Kothandaraman & T.J. Kamalanabhan - 18-39 Study on liquidity of Indian banks: an empirical analysis of scheduled commercial banks
by Anamika Singh & Anil Kumar Sharma - 18-39 Study on liquidity of Indian banks: an empirical analysis of scheduled commercial banks
by Anamika Singh & Anil Kumar Sharma - 40-65 Investigation and analysis of public speaking skills of engineers using DMAIC path
by Nikhil Kewalkrishna Mehta & Diana P. Purushothaman & Srikar Chennamsetty - 40-65 Investigation and analysis of public speaking skills of engineers using DMAIC path
by Nikhil Kewalkrishna Mehta & Diana P. Purushothaman & Srikar Chennamsetty - 66-94 A study on performance of telecom service market: case of Karnataka, India
by Sadhna Shukla & T.N. Roopa - 66-94 A study on performance of telecom service market: case of Karnataka, India
by Sadhna Shukla & T.N. Roopa - 95-113 Comparing the life-cycles of service sales between buyers and sellers in business relationships through a teleological lens
by Rocio Rodriguez & Göran Svensson & Sergio Román - 95-113 Comparing the life-cycles of service sales between buyers and sellers in business relationships through a teleological lens
by Rocio Rodriguez & Göran Svensson & Sergio Román - 114-128 The effect of human resource management practices on organisational effectiveness (case study: Isfahan Petrochemical Company)
by Hadi Teimouri & Seyed Hasan Hosseini & Marzieh Imani & Ensieh Bagheri - 114-128 The effect of human resource management practices on organisational effectiveness (case study: Isfahan Petrochemical Company)
by Hadi Teimouri & Seyed Hasan Hosseini & Marzieh Imani & Ensieh Bagheri
2018, Volume 14, Issue 4
- 427-453 Evaluation and selection of third party logistics services providers using data envelopment analysis: a sustainable approach
by Nirupam Choudhury & Rakesh D. Raut & Bhaskar B. Gardas & Manoj G. Kharat & Sankalp Ichake - 427-453 Evaluation and selection of third party logistics services providers using data envelopment analysis: a sustainable approach
by Nirupam Choudhury & Rakesh D. Raut & Bhaskar B. Gardas & Manoj G. Kharat & Sankalp Ichake - 454-469 Loyalty programs in the pharmaceutical retail: the impact of a network loyalty program on the pharmacy loyalty
by Helena Nobre & Catarina Rodrigues - 454-469 Loyalty programs in the pharmaceutical retail: the impact of a network loyalty program on the pharmacy loyalty
by Helena Nobre & Catarina Rodrigues - 470-485 Exploring the antecedents of innovation performance: the roles of entrepreneurial orientation, learning orientation and organisational learning
by Sayyed Mohsen Allameh & Rashid Khalilakbar - 470-485 Exploring the antecedents of innovation performance: the roles of entrepreneurial orientation, learning orientation and organisational learning
by Sayyed Mohsen Allameh & Rashid Khalilakbar - 486-498 Prioritising retail service quality determinants: a study in the context of India
by Nirmalya Bandyopadhyay - 486-498 Prioritising retail service quality determinants: a study in the context of India
by Nirmalya Bandyopadhyay - 499-522 Infusing functional agility in pump industry by using Bluetooth enabled mobile phone
by V.M.M. Thilak & S.R. Devadasan & M. Vinod & D.T. Sunil - 499-522 Infusing functional agility in pump industry by using Bluetooth enabled mobile phone
by V.M.M. Thilak & S.R. Devadasan & M. Vinod & D.T. Sunil - 523-544 The first decade of service dominant logic research - a bibliometric analysis
by Sérgio Vinhas Da Silva & Nélson António & José - 523-544 The first decade of service dominant logic research - a bibliometric analysis
by Sérgio Vinhas Da Silva & Nélson António & José - 545-556 Increasing reliability and productivity in hypermarkets by queuing theory analysis and a smart shopping cart-based system
by S. Yeshwant Raj & K. Karthee & S. Kalyana Sundaram & M. Nishal & K. Ram Prasad - 545-556 Increasing reliability and productivity in hypermarkets by queuing theory analysis and a smart shopping cart-based system
by S. Yeshwant Raj & K. Karthee & S. Kalyana Sundaram & M. Nishal & K. Ram Prasad
2018, Volume 14, Issue 3
- 285-318 Identification of critical knowledge management enablers for implementation of KM in manufacturing organisations
by Hiteshkumar G. Shah & Ravi Kant - 285-318 Identification of critical knowledge management enablers for implementation of KM in manufacturing organisations
by Hiteshkumar G. Shah & Ravi Kant - 319-338 Bullion futures effect on spot prices in India
by S. Kirithiga & G. Naresh & S. Thiyagarajan - 319-338 Bullion futures effect on spot prices in India
by S. Kirithiga & G. Naresh & S. Thiyagarajan - 339-359 The impact of job satisfaction, trust, gender and supervisor support on perceived organisational performance: an exploratory study in the UAE service sector
by Rachid Zeffane & Shaker Bani Melhem & Priya Baguant - 339-359 The impact of job satisfaction, trust, gender and supervisor support on perceived organisational performance: an exploratory study in the UAE service sector
by Rachid Zeffane & Shaker Bani Melhem & Priya Baguant - 360-379 Financial analysis of companies concerned about human rights
by Katherine Taken Smith & Teresa K. Betts & L. Murphy Smith - 360-379 Financial analysis of companies concerned about human rights
by Katherine Taken Smith & Teresa K. Betts & L. Murphy Smith - 380-392 Performance measurement of revenue management systems
by Vinaysingh Chawan - 380-392 Performance measurement of revenue management systems
by Vinaysingh Chawan - 393-413 The impact of the education services quality on students' satisfaction: an empirical study at the business schools in Jordan
by Shafig Al-Haddad & Rand Abu Taleb & Shahed Badran - 393-413 The impact of the education services quality on students' satisfaction: an empirical study at the business schools in Jordan
by Shafig Al-Haddad & Rand Abu Taleb & Shahed Badran - 414-425 Developing corporate governance in Myanmar - lessons learned from corporate governance development in Indonesia
by Martin Surya Mulyadi - 414-425 Developing corporate governance in Myanmar - lessons learned from corporate governance development in Indonesia
by Martin Surya Mulyadi
2018, Volume 14, Issue 2
- 153-179 Marketing metrics: a meta-synthesis
by Shigufta Hena Uzma - 153-179 Marketing metrics: a meta-synthesis
by Shigufta Hena Uzma - 180-211 An empirical examination of collaborative knowledge management practices and organisational performance: the mediating roles of supply chain integration and knowledge quality
by Mahmoud Mohammad Migdadi & Mohammed Khair Saleem Abu Zaid & Mohammed Yousif & Ra'd Almestarihi - 180-211 An empirical examination of collaborative knowledge management practices and organisational performance: the mediating roles of supply chain integration and knowledge quality
by Mahmoud Mohammad Migdadi & Mohammed Khair Saleem Abu Zaid & Mohammed Yousif & Ra'd Almestarihi - 212-239 An analysis of physical disorders of workers at construction site: a fuzzy-AHP ranking
by Suchismita Satapathy & Swarn Kumar & Anshuman Garanayak & Ashrant Pani - 212-239 An analysis of physical disorders of workers at construction site: a fuzzy-AHP ranking
by Suchismita Satapathy & Swarn Kumar & Anshuman Garanayak & Ashrant Pani - 240-255 Performance analysis of vehicle assembly line using discrete event simulation modelling
by Akshay Sarda & Abhijeet K. Digalwar - 240-255 Performance analysis of vehicle assembly line using discrete event simulation modelling
by Akshay Sarda & Abhijeet K. Digalwar - 256-274 Using data envelopment analysis to evaluate the performances of food production companies based on EFQM's criteria and to present an improvement plan
by Marzieh Sadat Rezaee & Abdorrahman Haeri & Siamak Noori - 256-274 Using data envelopment analysis to evaluate the performances of food production companies based on EFQM's criteria and to present an improvement plan
by Marzieh Sadat Rezaee & Abdorrahman Haeri & Siamak Noori - 275-283 Exploring the factors of green advertising that entices purchase behaviour among Bangaloreans
by M.G. Saravanaraj & Sruthi Pillai - 275-283 Exploring the factors of green advertising that entices purchase behaviour among Bangaloreans
by M.G. Saravanaraj & Sruthi Pillai
2018, Volume 14, Issue 1
- 1-17 Attitude towards celebrity endorsement - a case study of adolescent students using personal care products
by U. Abirami & Jayasree Krishnan - 1-17 Attitude towards celebrity endorsement - a case study of adolescent students using personal care products
by U. Abirami & Jayasree Krishnan - 18-48 Modelling supply chain coordination for performance improvement using analytical network process-based approach
by Rajendra Kumar Shukla & Dixit Garg & Ashish Agarwal - 18-48 Modelling supply chain coordination for performance improvement using analytical network process-based approach
by Rajendra Kumar Shukla & Dixit Garg & Ashish Agarwal - 49-86 Linking soft and hard total quality management practices: evidence from Jordan
by Rawan Ali Saleh & Rateb J. Sweis & Firas I. Mahmoud Saleh & Adel Mohammed Sarea & Islam Mahmoud Sharaf Eldin & Desireen Nader Obeid - 49-86 Linking soft and hard total quality management practices: evidence from Jordan
by Rawan Ali Saleh & Rateb J. Sweis & Firas I. Mahmoud Saleh & Adel Mohammed Sarea & Islam Mahmoud Sharaf Eldin & Desireen Nader Obeid - 87-100 Improving performance of construction projects: multi-cultural perspective
by Maqsood Ahmad Sandhu & Asadullah Khan - 87-100 Improving performance of construction projects: multi-cultural perspective
by Maqsood Ahmad Sandhu & Asadullah Khan - 101-120 The role of workforce skills development for entrepreneurship: an Emiratisation perspective
by Khaled Al Kaabi & Maqsood Sandhu - 101-120 The role of workforce skills development for entrepreneurship: an Emiratisation perspective
by Khaled Al Kaabi & Maqsood Sandhu - 121-151 Embrace, before it is too late! Prediction of future studies on value co-creation
by Kumkum Bharti & Rajat Agrawal & Vinay Sharma - 121-151 Embrace, before it is too late! Prediction of future studies on value co-creation
by Kumkum Bharti & Rajat Agrawal & Vinay Sharma
2017, Volume 13, Issue 4
- 415-427 Bharat to India: a case of connecting IFFCO brand with generation Y
by Shampy Kamboj & Mayank Yadav & Zillur Rahman - 428-440 The impact of compassion on organisational identification: mediating role of positive emotion
by Deepak Subba & M.K. Rao - 441-458 The impact of perceived organisational support on organisational citizenship behaviour: the mediating role of organisational trust
by Ali Nasr Isfahani & Ali Rezaei - 459-478 Exploration of qualitative success factors of innovative e-business startups: blue ocean strategy versus dynamic capabilities
by Andrejs ÄŒirjevskis - 479-493 Lean Six Sigma and innovation: comparison and relationship
by Souraj Salah - 494-520 Determinants for success of public-private partnership in India: a conceptual model
by Reetika Sehgal & Ashish Mohan Dubey & Nidhi Tiwari - 521-535 Factors affecting consumers' attitude towards purchasing green packaged food products: an integrated conceptual framework
by Priya Sodhi & Raminder Pal Singh - 536-545 Are tax incentives beneficial to support corporate performance in digital TV industry?
by Yunita Anwar & Maya Safira Dewi & Martin Surya Mulyadi - 546-562 Ecological, green marketing and green supply chain problems - fish marketing societies in Tamilnadu coastal areas
by K. Mohamed Jasim & T. Paramasivan
2017, Volume 13, Issue 3
- 285-298 New product development: the arch gate to business sustainability - a case of a confectionery brand in Indonesia
by Elia Oey & Sellan N. Gunawan - 299-317 An empirical investigation of brand resilience through disclosure of negative information: a consumer preference perspective
by Ra'd Almestarihi & Sharyn Rundle-Thiele & Owen Wright & Mahmoud Migdadi - 318-339 Job characteristics as determinants of career change
by S. Jothi & J. Reeves Wesley - 340-354 Influences of experience dimensions on consumer loyalty: the case of travel agencies in East Java
by Christina Esti Susanti & Purnendu Mandal - 355-376 The complementary effects of transaction cost economics and resource-based view: a technological alliance perspective
by Hwan-Jin Kim - 377-393 Investigating the variables that influence frequency of women shopping behaviour - evidences from emerging economies
by A.M. Sakkthivel - 394-414 An interactive model of driving forces between TBL elements - empirical findings
by Nils M. Høgevold & Göran Svensson & Beverly Wagner
2017, Volume 13, Issue 2
- 141-159 Interrelationships amongst performance measures towards excellence: a study of small and medium enterprises
by T.V. Sreenath & Virupaxi Bagodi - 160-180 Is strategic agility the new Holy Grail? Exploring the strategic agility construct
by Gayathri Sampath & Bala Krishnamoorthy - 181-199 Hierarchical structure for enhancing the innovation in the MSME sector of India
by Juhi Raghuvanshi & P.K. Ghosh & Rajat Agrawal & Himanshu Gupta - 200-216 Occupational stressors among university non-academic staff: results from a representative public university in Ghana
by Henry Kofi Mensah & Felicia Adoma Fosu & Eric Fosu Oteng-Abayie - 217-237 Efficiency of mutual funds and performance measurement in India: an empirical investigation
by Naliniprava Tripathy - 238-255 Use of seminars for teaching and learning in higher education: recommendations for business and management teaching
by Nripendra P. Rana & Yogesh K. Dwivedi & Wassan A.A. Al-Khowaiter - 256-284 Holistic interactive system for empowering local tourism businesses: consumer acceptance of the iMelaka 360 System
by Kamarulzaman Ab. Aziz & Gek Siang Tan & Zauwiyah Ahmad
2017, Volume 13, Issue 1
- 1-15 Studying the impact of internal marketing on achieving competitive advantage: the role of employee happiness and perceived service quality
by Ali Safari & Reza Salehzadeh & Asieh Dehbashi & Delaram Sarraf Yazdi - 16-40 A Thai Rhineland leadership model: in search for corporate sustainability model for Asia
by Sooksan Kantabutra - 41-59 Fostering leadership: realising intent to practice
by Ashvini Chawla & Balvinder Shukla & R. Sujatha - 60-78 New global dimensions of business excellence
by Christian Tabi Amponsah & Gouher Ahmed - 79-90 The impact of psychological capital on job performance: a study among Indian scientists
by K. Muthukumar & S. Riasudeen & S. Mathivanan - 91-111 Ethical dimension of customer-based brand equity
by Biplab Datta & Srabanti Mukherjee - 112-126 Investigating the influence of information technology capability on risk and returns: a firm-level empirical analysis
by Bharat Arora & Zillur Rahman - 127-140 Analysing the appropriate cognitive styles and its effect on strategic innovation in Jordanian universities
by Nahla N. Alnazer & Mohamad A. Alnuaimi & Haitham M. Alzoubi
2017, Volume 12, Issue 4
- 413-432 The effects of promotion activities on consumers' purchase intention in chain convenience stores
by Fan-Yun Pai & Chien-Ping Chen & Tsu-Ming Yeh & Massoud Metghalchi - 433-449 The image of and the interest in the accounting profession: an empirical study in three social groups
by Célia Cristina Da Silva Vicente & Raul Manuel Da Silva Laureano & Maria João Cardoso Vieira Machado - 450-468 User acceptance of web-based talent assessment platform (TAP)
by Sanjay Mohapatra & Debananda Patra - 469-488 Structural equation modelling of customer attitudes towards social network advertising: a case of Iranian social networking site
by Seyyed Mehdi Mirmehdi & Ali Sanayei & Hossein Rezaei Dolatabadi - 489-507 Sources for success - new venture creation in seed and business accelerators
by Lotta Frimodig & Marko Torkkeli - 508-536 Organisational adoption of the lead user method: a follow-up study on intentions versus actions
by Pia Hannukainen & Samuli Mäkinen & Sampsa Hyysalo - 537-557 CRM scale development for enhancing business excellence in the Indian airline sector
by Arun Kumar Agariya & Jyoti Tikoria
2017, Volume 12, Issue 3
- 275-293 Exploring marketing strategies in architectural services: the case of the architecture firms in Portugal
by Helena Nobre & Joana Faria - 294-307 Relationship between determinants of organisational structure and knowledge sharing
by Muhammad Yasir & Abdul Majid - 308-328 From strategy to project effectiveness: introducing the three stages of strategic project management
by Saeed Zolfaghari & Alireza Aliahmadi & Mohammad Mahdavi Mazdeh - 329-350 Toward promoting effective strategic performance: the relevance of the alignment of performance measurement and competitive strategic choices
by Carlos F. Gomes & Mahmoud M. Yasin - 351-375 Investigation of influential factors of green supply chain management in Indian mining industries: an empirical study
by Kamalakanta Muduli & Jitendra Narayana Biswal & Suchismita Satapathy & Akhilesh Barve & Sushant Tripathy - 376-385 Optimal utilisation of a smart police emergency response system: using forecasting models
by Rajeev Mishra - 386-412 Brand competition, peer influence, and purchase intentions towards fashion apparel in Mexico
by Rajagopal & Ananya Rajagopal
2017, Volume 12, Issue 2
- 139-174 Framework to assess competitive positioning in manufacturing industries
by Manjeet Kharub & Rajiv Kumar Sharma - 175-192 Evaluating recruitment consultants using performance appraisal as a tool for IT and manufacturing companies
by T. Poorani & S. Thiyagarajan - 193-213 Optimising packaged gas inventory placement at welding supply distributors
by Craig Harris & Malini Natarajarathinam - 214-229 The antecedents on individual and contextual correlates of team leaders' attitudes toward depressed employees in Chennai IT industries
by M. Ganesan & P. Jegatheeswari - 230-248 Identifying and prioritising job burnout factors using an integrated fuzzy DEMATEL and fuzzy ANP: an empirical study in paramedical society
by Ashraf Sancholi & Habibollah Salarzehi & Mohsen Yaqubi - 249-274 Investigating the influence of opportunistic behaviour risk factors on offshore outsourcing
by Prashant Chauhan & Sunand Kumar & Rajiv Kumar Sharma
2017, Volume 12, Issue 1
- 1-22 The effect of organisational justice on knowledge sharing behaviour in public sector banks in India: mediating role of work engagement
by Vandana Tamta & M.K. Rao - 23-45 An ISM approach for modelling the enablers of sustainability in market-oriented firms
by Amit Kumar Agrawal & Divesh Kumar & Zillur Rahman - 46-65 Adapting premium FMCG strategies to luxury brands
by Jean Noel Dollet & Angel DÃaz & MarÃa Eugenia Fernández-Moya & Luis SolÃs - 66-82 Risk assessment using interval vector cumulative failure rate
by Kouroush Jenab & Joshua Witte & Pilar Pazos & Sam Khoury - 83-101 Leveraging elements to small business strategic networks: the perception of business partners
by Daniel Battaglia & Christopher Pohlmann & Janine Barbosa Moura & Miriam Borchardt & Giancarlo Medeiros Pereira - 102-126 New insights on consequences of corporate associations - an investigation of mediators and moderator in Indian context
by B. Saju & Kalyani Rangarajan & K. Harikrishnan & S. Joseph Jeya Anand - 127-138 Emotional intelligence and leadership: a gender comparison in the Indian service sector
by Pooja & Pranab Kumar
2017, Volume 11, Issue 4
- 425-445 Servant leadership of the teachers of engineering colleges: an empirical study from engineering students' perceptive
by Bhaskar M. Bhandarkar & Balkrishna E. Narkhede & Manju Bhagat - 446-463 An assessment of the impact of mobile banking on traditional banking in Nigeria
by Habib Ullah Khan & Anaekwe Chinedu Ejike - 464-486 Multidimensional cloud-enabled innovations for financial services
by Sergey A. Yablonsky - 487-504 Using entropy and AHP-TOPSIS for comprehensive evaluation of internet shopping malls and solution optimality
by Anil Kumar & Manoj Kumar Dash & Ritu Seharawat - 505-560 A state-of the-art survey of interpretive structural modelling methodologies and applications
by Bhaskar B. Gardas & Rakesh D. Raut & Balkrishna E. Narkhede
2017, Volume 11, Issue 3
- 277-300 Lessons learnt from process improvement in a non-profit organisation
by Mohammad Zarei & Behrouz Zarei & Amir Hossein Ghapanchi - 301-319 Analysis of homogeneity between organised and traditional retailers with respect to customer loyalty
by Shyamaladevi Balakrishnan & Ravilochanan Parthasarathy - 320-343 On value activities and competitive advantage: an empirical study
by Daniel F. Jennings & Arunachalam Narayanan & Bimal Nepal & Norman Clark - 344-356 Factors influencing organisational performance: the role of knowledge sharing and organisational agility
by Reza Salehzadeh & Javad Khazaei Pool & Abdol-Majid Mohseni & Gholamreza Tahani - 357-380 The mediation role of frontline employee adaptability between service orientation and job outcomes: evidence from Indian power sector
by Michael Sony & Nandakumar Mekoth - 381-396 Enablers of contact centre service excellence: a practitioner's perspective
by Surya Dharamdass & Yudi Fernando - 397-412 Identification of critical success factors and organisational competencies in construction companies using an integrated model (a case study of NASR consortium)
by Morvarid Mohammad Amini & Mojtaba Hosseinalipour & Abbas Monavvarian - 413-424 CRM effectiveness and customer satisfaction: moderating role of relationship duration
by Chandrasekaran Padmavathy
2017, Volume 11, Issue 2
- 141-161 A study on sources of vegetable supply chain wastage with specific reference to retail outlets in Tamil Nadu
by Arivazhagan Ramanathan & Geetha Panneerselvam & Ravilochanan Parthasarathy - 162-184 Investigating the determinants of Thai manufacturing public firms' performance using an integration of multiple linear regression and hierarchical linear modelling
by Janthorn Sinthupundaja & Navee Chiadamrong - 185-198 Selecting the outsourcing activities through the hybrid model of feature selection based on Kohonen network and slack-based measure
by Farshad Faezy Razi - 199-220 Foreign direct investment and regional economic development
by S. Mahalakshmi & S. Thiyagarajan & G. Naresh - 221-240 Determinants of total employee involvement: a case study of a cutting tool company
by Nagarajan Ramesh & A. Ravi - 241-275 World class manufacturing in make-to-order batch-production SMEs: an exploratory analysis in northern Italy
by Alberto Petroni & Francesco Zammori & Giuliano Marolla
2017, Volume 11, Issue 1
- 1-15 Dynamics of disruptive innovations in outperforming global brands: a study in Mexico
by Pável Reyes-Mercado & Rajagopal - 16-37 Brand positioning of ayurvedic medicine in Indian milieu
by K. Santhana Lakshmi & K. Mohamed Jasim & K. Prabhakar & S. Jahira Parveen - 38-57 Developing a comprehensive brand evaluation system with the support of TRIZ to formulate brand strategies
by Tzong-Ru Lee & King-Lun Choy & Min-Chih Hsu & Fabio Cassia - 58-71 Analysis of e-service quality from the management perspective: an empirical study on e-government services
by Nour-Mohammad Yaghoubi & Fatemeh Rigi - 72-94 A study on customer's perception of online banking and e-service quality among Chennai customers
by G. Kumar & V.M. Shenbagaraman - 95-119 Organisational determinants of export performance: evidence from exporting firms in Batam, Indonesia
by Yudi Fernando & Agustina Fitrianingrum & Christopher Richardson - 120-140 The use of integrated management approaches and their impact on customers' satisfaction and business success
by Mohammed T. Nuseir & Hilda Madanat
2016, Volume 10, Issue 4
- 433-448 An empirical investigation of executive stock option granting in Malaysia
by Ahmad Ibn Ibrahimy & Rubi Ahmad - 449-475 Developing a model of critical success factors for TQM implementation in MSMEs in India and their effect on internal and external quality of organisation
by Himanshu Gupta & Jayant Bisen & Satyam Kumar & Shantanu Das - 476-487 Application of Six Sigma methodology in reducing oil consumption in a manufacturing process
by Johny Scaria & Jose Joseph M - 488-501 Work-life balance, job satisfaction and nurses retention: moderating role of work volition
by Alamzeb Aamir & Abu Bakar Abdul Hamid & Maqsood Haider & Chaudhry Shoaib Akhtar - 502-522 Managing financial records for accountability in metropolitan assemblies in Ghana
by Perfect Mawusi Amegbe & Musah Adams - 523-544 Measuring efficiency of working capital management: a two-stage data envelopment analysis approach
by Utkarsh Goel & Anil K. Sharma - 545-561 SARIMA models for forecasting call volume in emergency services
by E.V. Gijo & N. Balakrishna
2016, Volume 10, Issue 3
- 283-300 5S route for safety management
by Nagarajan Ramesh & A. Ravi - 301-328 Meta-analysis of financial performance and cross-listing of Indian and Chinese firms
by P. Lakshmi & S. Visalakshmi - 329-353 Performance management in Iranian manufacturing organisations: practices and culture
by Mahmoud M. Yasin & Carlos F. Gomes & Jafar Alavi & Rasoul Shafieyoun - 354-391 Manufacturing performance and relevance of operational performance to small and medium scale enterprises - literature review
by Rupendra Nehete & Balkrishna E. Narkhede & Rakesh D. Raut - 392-417 The value of intangibles and diversity on boards looking towards economic future returns: evidence from non-financial Iberian business organisations
by IlÃdio Tomás Lopes & Duarte Pitta Ferraz - 418-432 Joint venture conflicts and breakup: a lesson from international joint ventures of two-wheeler manufacturers in India
by Pravin Kumar & Rajesh Kumar Singh
2016, Volume 10, Issue 2
- 139-151 Triple bottom line extended - a bipolar approach of implementation, assessment and reporting of sustainable business models and sustainable business practices
by Göran Svensson & David Eriksson & Carmen Padin - 152-161 Optimisation of burning loss in reheating furnace of hot rolling mill using Taguchi technique
by G.S. Dangayach & Priyanka Gupta - 162-176 Effect of environment, colour and music on customer loyalty in restaurants and coffee shops
by Ana Saffar