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Optimal Reverse Channel Structure for Consumer Product Returns

Citations

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Cited by:

  1. Laura Wagner & Victor Martínez-de-Albéniz, 2020. "Pricing and Assortment Strategies with Product Exchanges," Operations Research, INFORMS, vol. 68(2), pages 453-466, March.
  2. Lin Hao & Subodha Kumar, 2024. "Benefit of Consumer Showrooming for a Physical Retailer: A Distribution Channel Perspective," Management Science, INFORMS, vol. 70(8), pages 5208-5225, August.
  3. Mehmet Gümüş & Saibal Ray & Shuya Yin, 2013. "Returns Policies Between Channel Partners for Durable Products," Marketing Science, INFORMS, vol. 32(4), pages 622-643, July.
  4. Tingliang Huang & Hang Ren & Ying‐Ju Chen, 2018. "Consumer return policies in competitive markets: An operations perspective," Naval Research Logistics (NRL), John Wiley & Sons, vol. 65(6-7), pages 462-476, September.
  5. Jeffrey D. Shulman & Marcus Cunha & Julian K. Saint Clair, 2015. "Consumer Uncertainty and Purchase Decision Reversals: Theory and Evidence," Marketing Science, INFORMS, vol. 34(4), pages 590-605, July.
  6. Han Wei & Xuefeng Zhao, 2023. "Contracts for online retailers considering consumer intra-product showrooming," Annals of Operations Research, Springer, vol. 329(1), pages 1381-1423, October.
  7. Kinshuk Jerath & Qitian Ren, 2025. "Consumer Search and Product Returns," Marketing Science, INFORMS, vol. 44(3), pages 691-710, May.
  8. Meng, Xiaoge & Yao, Zhong & Nie, Jiajia & Zhao, Yingxue & Li, Zenglu, 2018. "Low-carbon product selection with carbon tax and competition: Effects of the power structure," International Journal of Production Economics, Elsevier, vol. 200(C), pages 224-230.
  9. Necati Ertekin & Jeffrey D. Shulman & Haipeng (Allan) Chen, 2019. "On the Profitability of Stacked Discounts: Identifying Revenue and Cost Effects of Discount Framing," Marketing Science, INFORMS, vol. 38(2), pages 317-342, March.
  10. Anthony Dukes & Yi Zhu, 2019. "Why Customer Service Frustrates Consumers: Using a Tiered Organizational Structure to Exploit Hassle Costs," Marketing Science, INFORMS, vol. 38(3), pages 500-515, May.
  11. Dan Wu & Xinxin Lu, 2023. "Optimal Return Policy of Competitive Retailers’ Pre-Sale Products Based on Strategic Consumer Behavior," Sustainability, MDPI, vol. 15(2), pages 1-18, January.
  12. Ren, Minglun & Liu, Jiqiong & Feng, Shuai & Yang, Aifeng, 2021. "Pricing and return strategy of online retailers based on return insurance," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
  13. Chen, Zhongwei & Fan, Zhi-Ping & Zhao, Xuan, 2021. "Offering return-freight insurance or not: Strategic analysis of an e-seller's decisions," Omega, Elsevier, vol. 103(C).
  14. Gökçe Esenduran & Paolo Letizia & Anton Ovchinnikov, 2022. "Customization and Returns," Management Science, INFORMS, vol. 68(6), pages 4517-4526, June.
  15. Mahajan, Advitya Indu & Taggar, Rashi & Gupta, Suruchi, 2025. "Augmented reality in E-Commerce: A dual value and barrier-based perspective on Gen Z's satisfaction and AR-Integrated shopping behavior," Journal of Retailing and Consumer Services, Elsevier, vol. 87(C).
  16. Ahmed Timoumi & Narendra Singh & Subodha Kumar, 2021. "Is Your Retailer a Friend or Foe: When Should the Manufacturer Allow Its Retailer to Refurbish?," Production and Operations Management, Production and Operations Management Society, vol. 30(9), pages 2814-2839, September.
  17. Upender Subramanian & Z. John Zhang, 2024. "Retail Buyer and Manufacturer Influence," Management Science, INFORMS, vol. 70(11), pages 8044-8066, November.
  18. Feng, Yue & Zhang, Jianxiong & Feng, Lin & Zhu, Guowei, 2022. "Benefit from a high store visiting cost in an omnichannel with BOPS," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 166(C).
  19. De Giovanni, Pietro & Reddy, Puduru V. & Zaccour, Georges, 2016. "Incentive strategies for an optimal recovery program in a closed-loop supply chain," European Journal of Operational Research, Elsevier, vol. 249(2), pages 605-617.
  20. Michele Samorani & Aydın Alptekinoğlu & Paul R. Messinger, 2019. "Product Return Episodes in Retailing," Service Science, INFORMS, vol. 11(4), pages 263-278, December.
  21. Meng Li & Yunchuan Liu, 2021. "Beneficial Product Returns in Supply Chains," Production and Operations Management, Production and Operations Management Society, vol. 30(11), pages 3849-3855, November.
  22. Necati Ertekin & Anupam Agrawal, 2021. "How Does a Return Period Policy Change Affect Multichannel Retailer Profitability?," Manufacturing & Service Operations Management, INFORMS, vol. 23(1), pages 210-229, 1-2.
  23. Cao, Qingning & Geng, Xianjun & Zhang, Jun, 2015. "Strategic Role of Retailer Bundling in a Distribution Channel," Journal of Retailing, Elsevier, vol. 91(1), pages 50-67.
  24. Chen, Xiaohong & Tan, Jitong & Wang, Fuqiang & Guo, Xiaolong, 2026. "Return freight insurance strategy in a hybrid selling mode of online retail platforms," European Journal of Operational Research, Elsevier, vol. 329(2), pages 591-606.
  25. Ying-Ju Chen, 2011. "Optimal Selling Scheme for Heterogeneous Consumers with Uncertain Valuations," Mathematics of Operations Research, INFORMS, vol. 36(4), pages 695-720, November.
  26. Gianfranco Walsh & Michael Möhring, 2017. "Effectiveness of product return-prevention instruments: Empirical evidence," Electronic Markets, Springer;IIM University of St. Gallen, vol. 27(4), pages 341-350, November.
  27. Mandal, Prasenjit & Basu, Preetam & Saha, Kushal, 2021. "Forays into omnichannel: An online retailer’s strategies for managing product returns," European Journal of Operational Research, Elsevier, vol. 292(2), pages 633-651.
  28. Upender Subramanian & Jagmohan S. Raju & Z. John Zhang, 2013. "Exclusive Handset Arrangements in the Wireless Industry: A Competitive Analysis," Marketing Science, INFORMS, vol. 32(2), pages 246-270, March.
  29. Liao, Chen-Nan & Chen, Ying-Ju, 2019. "Role of exchangeable tickets in the optimal menu design for airline tickets," Omega, Elsevier, vol. 89(C), pages 151-163.
  30. Tong Shu & Qian Liu & Shou Chen & Shouyang Wang & Kin Keung Lai, 2018. "Pricing Decisions of CSR Closed-Loop Supply Chains with Carbon Emission Constraints," Sustainability, MDPI, vol. 10(12), pages 1-25, November.
  31. Zheyin Gu & Giri Tayi, 2015. "Consumer mending and online retailer fit-uncertainty mitigating strategies," Quantitative Marketing and Economics (QME), Springer, vol. 13(3), pages 251-282, September.
  32. Li, Tingting & Xie, Jinxing & Liu, Xin, 2020. "Consumer return policies in presence of a P2P market," Omega, Elsevier, vol. 97(C).
  33. Yuyang Tan & Chunxiang Guo & Dong Cai, 2023. "Value‐added service decision and coordination under fresh produce e‐commerce considering order cancelation," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 44(4), pages 2199-2210, June.
  34. Jin, Delong & Caliskan-Demirag, Ozgun & Chen, Frank (Youhua) & Huang, Min, 2020. "Omnichannel retailers’ return policy strategies in the presence of competition," International Journal of Production Economics, Elsevier, vol. 225(C).
  35. Huifang Jiao & Xuan Wang & Chi To Ng & Lijun Ma, 2021. "Pricing and Return Policies in a Competitive Market: A Consumer-Valuation Based Analysis with Valuation Uncertainties," Sustainability, MDPI, vol. 13(3), pages 1-23, January.
  36. Lei Yang & Li Lan & Yao Wan, 2025. "Recycling and differential pricing strategies in closed-loop supply chains considering blockchain," Electronic Commerce Research, Springer, vol. 25(5), pages 3859-3887, October.
  37. Xiao Huang & Dan Zhang, 2020. "Service Product Design and Consumer Refund Policies," Marketing Science, INFORMS, vol. 39(2), pages 366-381, March.
  38. Lee, Chang Hwan & Rhee, Byong-Duk, 2021. "Retailer-run resale market and supply chain coordination," International Journal of Production Economics, Elsevier, vol. 235(C).
  39. Chang, Shuhua & Li, Jiajing & Sethi, Suresh P. & Wang, Xinyu, 2024. "Risk hedging for VaR-constrained newsvendors," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 181(C).
  40. Janakiraman, Narayan & Syrdal, Holly A. & Freling, Ryan, 2016. "The Effect of Return Policy Leniency on Consumer Purchase and Return Decisions: A Meta-analytic Review," Journal of Retailing, Elsevier, vol. 92(2), pages 226-235.
  41. Yang, Rui & Feng, Lin & Zhang, Jianxiong & Li, Xiangqian, 2024. "Co-creation in a duopoly considering the effect of product return," Omega, Elsevier, vol. 129(C).
  42. Min Huang & Pengxing Yi & TieLin Shi, 2017. "Triple Recycling Channel Strategies for Remanufacturing of Construction Machinery in a Retailer-Dominated Closed-Loop Supply Chain," Sustainability, MDPI, vol. 9(12), pages 1-19, December.
  43. Nie, Jiajia & Xu, Xiaoxuan & Yue, Xiaohang & Guo, Qiang & Zhou, Yu, 2023. "Less is more: A strategic analysis of 3D printing with limited capacity," International Journal of Production Economics, Elsevier, vol. 258(C).
  44. Sandra Tobon & Carmen Abril, 2025. "Game on: curbing impulse buying and returns in apparel e-tailers," Review of Managerial Science, Springer, vol. 19(6), pages 1783-1817, June.
  45. Buqing Ma & Chenchen Di & Lu Hsiao, 2020. "Return Window Decision in A Distribution Channel," Production and Operations Management, Production and Operations Management Society, vol. 29(9), pages 2121-2137, September.
  46. Çerağ Pinçe & Mark Ferguson & Beril Toktay, 2016. "Extracting Maximum Value from Consumer Returns: Allocating Between Remarketing and Refurbishing for Warranty Claims," Manufacturing & Service Operations Management, INFORMS, vol. 18(4), pages 475-492, October.
  47. Yue Tan & Chunxiang Guo, 2019. "Research on Two-Way Logistics Operation with Uncertain Recycling Quality in Government Multi-Policy Environment," Sustainability, MDPI, vol. 11(3), pages 1-18, February.
  48. Fabio Caldieraro, 2016. "The Role of Brand Image and Product Characteristics on Firms’ Entry and OEM Decisions," Management Science, INFORMS, vol. 62(11), pages 3327-3350, November.
  49. Das, Lipsa & Kunja, Sambashiva Rao, 2024. "Why do consumers return products? A qualitative exploration of online product return behaviour of young consumers," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
  50. Chen, Jen-Ming & Chang, Chia-I, 2012. "The co-opetitive strategy of a closed-loop supply chain with remanufacturing," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 48(2), pages 387-400.
  51. Lu Hsiao & Ying‐Ju Chen, 2015. "Retailer's rationale to refuse consumer returns in supply chains," Naval Research Logistics (NRL), John Wiley & Sons, vol. 62(8), pages 686-701, December.
  52. Lee, Chang Hwan & Rhee, Byong-Duk, 2018. "Retailer-run resale market and optimal returns and resale policy," European Journal of Operational Research, Elsevier, vol. 268(2), pages 504-514.
  53. Wu, Meng & Teunter, Ruud H. & Zhu, Stuart X., 2019. "Online marketing: When to offer a refund for advanced sales," International Journal of Research in Marketing, Elsevier, vol. 36(3), pages 471-491.
  54. Chang Hwan Lee & Tsan‐Ming Choi & T. C. Edwin Cheng, 2021. "Operations strategies with snobbish and strategic consumers," Naval Research Logistics (NRL), John Wiley & Sons, vol. 68(3), pages 327-343, April.
  55. Chengzhang Li & Tingliang Huang & Yufei Huang, 2025. "Product Return Policies: The Impacts of Vertical Bargaining and Contracting with Retail Competition," Manufacturing & Service Operations Management, INFORMS, vol. 27(4), pages 1126-1145, July.
  56. Joanna Majchrzak & Agnieszka Kretkowska & Laura Zielinska & Magdalena Hryb, 2024. "The Relationship Between Sustainable Logistics and Customer Experience - The Study of the Current Situation," European Research Studies Journal, European Research Studies Journal, vol. 0(Special A), pages 548-563.
  57. Jeffrey D. Shulman & Anne T. Coughlan & R. Canan Savaskan, 2011. "Managing Consumer Returns in a Competitive Environment," Management Science, INFORMS, vol. 57(2), pages 347-362, February.
  58. Leela Nageswaran & Elina H. Hwang & Soo-Haeng Cho, 2025. "Offline Returns for Online Retailers via Partnership," Management Science, INFORMS, vol. 71(1), pages 279-297, January.
  59. Ahmed Timoumi & Abhinav Uppal, 2025. "Bricks Processing Returns for Clicks: Can Foes Become Friends?," Marketing Science, INFORMS, vol. 44(6), pages 1428-1445, November.
  60. Duong, Quang Huy & Zhou, Li & Meng, Meng & Nguyen, Truong Van & Ieromonachou, Petros & Nguyen, Duy Tiep, 2022. "Understanding product returns: A systematic literature review using machine learning and bibliometric analysis," International Journal of Production Economics, Elsevier, vol. 243(C).
  61. Dmitri Kuksov & Chenxi Liao, 2019. "Opinion Leaders and Product Variety," Marketing Science, INFORMS, vol. 38(5), pages 812-834, September.
  62. Eduard Calvo & Ruomeng Cui & Laura Wagner, 2023. "Disclosing Product Availability in Online Retail," Manufacturing & Service Operations Management, INFORMS, vol. 25(2), pages 427-447, March.
  63. Francisco J. Martínez-López & Yangchun Li & Changyuan Feng & Huaming Liu & David López-López, 2023. "Reducing ecommerce returns with return credits," Electronic Commerce Research, Springer, vol. 23(4), pages 2011-2033, December.
  64. Inderst, Roman & Tirosh, Gilad, 2015. "Refunds and returns in a vertically differentiated industry," International Journal of Industrial Organization, Elsevier, vol. 38(C), pages 44-51.
  65. Milena Bieniek, 2025. "Returns handling in e-commerce: How to avoid demand negativity in supply chain contracts with returns?," Electronic Commerce Research, Springer, vol. 25(1), pages 271-294, February.
  66. Tong Shu & Jiajia Xu & Shou Chen & Shouyang Wang & Kin Keung Lai, 2018. "Remanufacturing Decisions with WTP Discrepancy and Uncertain Quality of Product Returns," Sustainability, MDPI, vol. 10(7), pages 1-23, June.
  67. Wei Yan & Hengyu Li & Junwu Chai & Zhifeng Qian & Hong Chen, 2018. "Owning or Outsourcing? Strategic Choice on Take-Back Operations for Third-Party Remanufacturing," Sustainability, MDPI, vol. 10(1), pages 1-18, January.
  68. Sung Ook Hwang & Halit Üster & R. Canan Savaskan-Ebert, 2025. "Reverse channel selection for commercial product returns under time-to-market and product value considerations," Annals of Operations Research, Springer, vol. 349(2), pages 1403-1440, June.
  69. Huang, Shui-Mu & Su, Jack C.P., 2013. "Impact of product proliferation on the reverse supply chain," Omega, Elsevier, vol. 41(3), pages 626-639.
  70. Xu, Lei & Li, Yongjian & Govindan, Kannan & Xu, Xiaolin, 2015. "Consumer returns policies with endogenous deadline and supply chain coordination," European Journal of Operational Research, Elsevier, vol. 242(1), pages 88-99.
  71. Aadhaar Chaturvedi, 2023. "Contracting with multiple suppliers: A multi‐item buyer's make versus buy decision," Production and Operations Management, Production and Operations Management Society, vol. 32(2), pages 434-448, February.
  72. Borenich, Andrea & Dickbauer, Yanick & Reimann, Marc & Souza, Gilvan C., 2020. "Should a manufacturer sell refurbished returns on the secondary market to incentivize retailers to reduce consumer returns?," European Journal of Operational Research, Elsevier, vol. 282(2), pages 569-579.
  73. Difrancesco, Rita Maria & Huchzermeier, Arnd & Schröder, David, 2018. "Optimizing the return window for online fashion retailers with closed-loop refurbishment," Omega, Elsevier, vol. 78(C), pages 205-221.
  74. Thanh Tran & Haresh Gurnani & Ramarao Desiraju, 2018. "Optimal Design of Return Policies," Marketing Science, INFORMS, vol. 37(4), pages 649-667, August.
  75. Tianqin Shi & Dilip Chhajed & Zhixi Wan & Yunchuan Liu, 2020. "Distribution Channel Choice and Divisional Conflict in Remanufacturing Operations," Production and Operations Management, Production and Operations Management Society, vol. 29(7), pages 1702-1719, July.
  76. Shujun Yang & Ivan Kai Wai Lai & Huajun Tang, 2022. "Pricing and Contract Coordination of BOPS Supply Chain Considering Product Return Risk," Sustainability, MDPI, vol. 14(9), pages 1-21, April.
  77. Jian Liu & Xinyue Sun & Yanyan Liu, 2022. "Products pricing and return strategies for the dual channel retailers," Operational Research, Springer, vol. 22(4), pages 3841-3867, September.
  78. Gökbayrak, Esra & Kayış, Enis, 2023. "Single item periodic review inventory control with sales dependent stochastic return flows," International Journal of Production Economics, Elsevier, vol. 255(C).
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