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Importance-performance analysis: A valid management tool?

Citations

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  1. Chen, Jing & Zhai, Shiyan & Song, Genxin & Huang, Shaopu & Liu, Huan & Jiang, Xintong & Luo, Jingjing & Wu, Wei, 2023. "Evaluation and determinants of satisfaction with the urban-rural interface area liveability toward “15-min city”: A case study in Henan Province, China," Ecological Economics, Elsevier, vol. 214(C).
  2. Lianjie Duan, 2022. "Estimation of export cutoff productivity of Chinese industrial enterprises," PLOS ONE, Public Library of Science, vol. 17(11), pages 1-16, November.
  3. Carmen Nadia Ciocoiu & Mihai Cioc & Corina Marinescu & Silviu Gabriel Baciu & Joanna Sadkowska, 2025. "Performance Analysis in Tourism: Romania’s Competitiveness Among Central and Eastern European Countries," Sustainability, MDPI, vol. 17(4), pages 1-21, February.
  4. Cai, Gangwei & Xu, Binyan & Lu, Feidong & Lu, Ye, 2023. "The promotion strategies and dynamic evaluation model of exhibition-driven sustainable tourism based on previous/prospective tourist satisfaction after COVID-19," Evaluation and Program Planning, Elsevier, vol. 101(C).
  5. Yan Hong & Gangwei Cai & Zhoujin Mo & Weijun Gao & Lei Xu & Yuanxing Jiang & Jinming Jiang, 2020. "The Impact of COVID-19 on Tourist Satisfaction with B&B in Zhejiang, China: An Importance–Performance Analysis," IJERPH, MDPI, vol. 17(10), pages 1-19, May.
  6. Pedro Ivo Silva-da-Nóbrega & Adriana Fumi Chim-Miki & Marysol Castillo-Palacio, 2022. "A Smart Campus Framework: Challenges and Opportunities for Education Based on the Sustainable Development Goals," Sustainability, MDPI, vol. 14(15), pages 1-17, August.
  7. Tingting Ding & Wenzhuo Sun & Yuan Wang & Rui Yu & Xiaoyu Ge, 2022. "Comparative Evaluation of Mountain Landscapes in Beijing Based on Social Media Data," Land, MDPI, vol. 11(10), pages 1-30, October.
  8. Sogbe, Eugene & Susilawati, Susilawati & Currie, Graham & Tan, Chee Pin, 2025. "Exploring factors influencing first-mile and last-mile connections to public transport from car users' perspective: Evidence from Greater Accra, Ghana," Journal of Transport Geography, Elsevier, vol. 126(C).
  9. Hang Ma & Siyu Huang & Mohan Wang & Chungshing Chan & Xiaoyu Lin, 2022. "Evaluating Tourist Experience of Rural Homestays in Coastal Areas by Importance–Performance Analysis: A Case Study of Homestay in Dapeng New District, Shenzhen, China," Sustainability, MDPI, vol. 14(11), pages 1-18, May.
  10. Gangwei Cai & Yan Hong & Lei Xu & Weijun Gao & Ka Wang & Xiaoting Chi, 2020. "An Evaluation of Green Ryokans through a Tourism Accommodation Survey and Customer-Satisfaction-Related CASBEE–IPA after COVID-19 Pandemic," Sustainability, MDPI, vol. 13(1), pages 1-24, December.
  11. Carlos Manzanares-Cañizares & Alberto Sánchez-Lite & Víctor F. Rosales-Prieto & José Luis Fuentes-Bargues & Cristina González-Gaya, 2022. "A 5S Lean Strategy for a Sustainable Welding Process," Sustainability, MDPI, vol. 14(11), pages 1-17, May.
  12. So Sun Kim & Young Sook Roh, 2016. "Status of cardiopulmonary resuscitation curricula for nursing students: A questionnaire study," Nursing & Health Sciences, John Wiley & Sons, vol. 18(4), pages 496-502, December.
  13. Torres Matovelle, Pablo & Molina Molina, Gina, 2019. "Evaluation of crowding and tourist satisfaction in the practice of humpback whale - watching, the case of Puerto López - Ecuador," Cuadernos de Gestión, Universidad del País Vasco - Instituto de Economía Aplicada a la Empresa (IEAE).
  14. Jong-Ryool Kim & Eui-Chan Jeon & Seongmoon Cho & Hana Kim, 2018. "The Promotion of Environmental Management in the South Korean Health Sector—Case Study," Sustainability, MDPI, vol. 10(6), pages 1-20, June.
  15. Marko Sarstedt & Nicole F. Richter & Sven Hauff & Christian M. Ringle, 2024. "Combined importance–performance map analysis (cIPMA) in partial least squares structural equation modeling (PLS–SEM): a SmartPLS 4 tutorial," Journal of Marketing Analytics, Palgrave Macmillan, vol. 12(4), pages 746-760, December.
  16. Olimpia Iuliana Ban & Roxana Hatos & Nicoleta-Georgeta Bugnar & Dinu Sasu & Adela Laura Popa & Andreea-Florina Fora, 2024. "Evaluation of the Quality of Higher Education Services by Revised IPA in the Perspective of Digitization," Sustainability, MDPI, vol. 16(7), pages 1-22, April.
  17. Esmailpour, Javad & Aghabayk, Kayvan & Abrari Vajari, Mohammad & De Gruyter, Chris, 2020. "Importance – Performance Analysis (IPA) of bus service attributes: A case study in a developing country," Transportation Research Part A: Policy and Practice, Elsevier, vol. 142(C), pages 129-150.
  18. Guizzardi, Andrea & Stacchini, Annalisa, 2017. "Destinations strategic groups via Multivariate Competition-based IPA," Tourism Management, Elsevier, vol. 58(C), pages 40-50.
  19. Sien Leong Liew & Siti Rahayu Hussin & Nawal Hanim Abdullah, 2021. "Attributes of Senior-Friendly Tourism Destinations for Current and Future Senior Tourists: An Importance-Performance Analysis Approach," SAGE Open, , vol. 11(1), pages 21582440219, March.
  20. Yu-Hung Chien & Fang-Yu Chang, 2023. "An importance-performance analysis of teachers’ perception of STEM engineering design education," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 10(1), pages 1-11, December.
  21. Kong, Minjin & Lee, Minhyun & Kang, Hyuna & Hong, Taehoon, 2021. "Development of a framework for evaluating the contents and usability of the building life cycle assessment tool," Renewable and Sustainable Energy Reviews, Elsevier, vol. 150(C).
  22. Arghadeep Bose & Debanjan Basak & Subham Roy & Indrajit Roy Chowdhury & Hazem Ghassan Abdo & Mohammed Aldagheiri & Hussein Almohamad, 2023. "Evaluation of Urban Sustainability through Perceived Importance, Performance, Satisfaction and Loyalty: An Integrated IPA–SEM-Based Modelling Approach," Sustainability, MDPI, vol. 15(12), pages 1-22, June.
  23. Jerónimo García-Fernández & Jesús Fernández-Gavira & Antonio Jesús Sánchez-Oliver & Pablo Gálvez-Ruíz & Moisés Grimaldi-Puyana & Gabriel Cepeda-Carrión, 2020. "Importance-Performance Matrix Analysis (IPMA) to Evaluate Servicescape Fitness Consumer by Gender and Age," IJERPH, MDPI, vol. 17(18), pages 1-19, September.
  24. Zihao Cao & Yongchun Mao & Muhizam Mustafa & Mohd Hafizal Mohd Isa, 2025. "Future cities imagined by ChatGPT-4o: human evaluation using importance-performance analysis," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 12(1), pages 1-12, December.
  25. Lutong Sun & Rubin Lian & Wei Gao & Mei Zhao & Hui Wang, 2025. "Evaluating Green Campus Environments in Chinese Universities from Subjective Perceptions: A Textual Semantic and Importance–Performance Analysis Through a Satisfaction Survey," Land, MDPI, vol. 14(4), pages 1-30, April.
  26. Jih-Kuang Chen, 2021. "A New Approach for Diagonal Line Model of Importance-Performance Analysis: A Case Study of Tourist Satisfaction in China," SAGE Open, , vol. 11(1), pages 21582440219, January.
  27. Liang, Zeng-Xian & Hui, Tak-Kee, 2016. "Residents’ quality of life and attitudes toward tourism development in China," Tourism Management, Elsevier, vol. 57(C), pages 56-67.
  28. NaHyun Lee & Bong-Seok Kim, 2023. "Differences of Host Country-Destination Image Assessment for International Students According to Risk Perception in COVID-19 Tourism," SAGE Open, , vol. 13(3), pages 21582440231, July.
  29. Jeong-Sil Choi & Se-Young Ju, 2022. "A Study of Food Safety Knowledge for Sustainable Foodservice Management of Childcare Centers in South Korea Using Importance–Performance Analysis," IJERPH, MDPI, vol. 19(15), pages 1-14, August.
  30. Jinyang Deng & Chad D. Pierskalla, 2018. "Linking Importance–Performance Analysis, Satisfaction, and Loyalty: A Study of Savannah, GA," Sustainability, MDPI, vol. 10(3), pages 1-17, March.
  31. Danilo Gambelli & Francesco Solfanelli & Stefano Orsini & Raffaele Zanoli, 2021. "Measuring the Economic Performance of Small Ruminant Farms Using Balanced Scorecard and Importance-Performance Analysis: A European Case Study," Sustainability, MDPI, vol. 13(6), pages 1-13, March.
  32. Atalay, Kumru Didem & Atalay, Buket & Isin, Feride Bahar, 2019. "FIPIA with information entropy: A new hybrid method to assess airline service quality," Journal of Air Transport Management, Elsevier, vol. 76(C), pages 67-77.
  33. Lin, Zhibin & Vlachos, Ilias, 2018. "An advanced analytical framework for improving customer satisfaction: A case of air passengers," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 114(C), pages 185-195.
  34. Magdalena Kwiatosz-Muc & Bożena Kopacz, 2021. "Home Mechanical Ventilation: A Patient’s Perspective Survey Study," IJERPH, MDPI, vol. 18(8), pages 1-8, April.
  35. Maciej Kozlowski & Jerzy Korzeniewski & Agnieszka Piotrowska-Piatek, 2025. "Importance-Performance Analysis Based on Text Mining," European Research Studies Journal, European Research Studies Journal, vol. 0(3), pages 450-470.
  36. Babalola, Taiwo Oladapo, 2023. "Adopting Importance-Performance Analysis (IPA) model to assess land governance in the peri-urban areas of Ibadan, Nigeria," Land Use Policy, Elsevier, vol. 133(C).
  37. Šťastná Milada & Vaishar Antonín & Ryglová Kateřina & Rašovská Ida & Zámečník Silvie, 2020. "Cultural Tourism as a Possible Driver of Rural Development in Czechia. Wine Tourism in Moravia as a Case Study," European Countryside, Sciendo, vol. 12(3), pages 292-311, September.
  38. Yan Li & Hongwu Du, 2024. "The Improving of Sky Gardens’ Environmental Quality from a Health Promotion Perspective," Land, MDPI, vol. 13(6), pages 1-26, June.
  39. Echaniz, Eneko & Ho, Chinh Q. & Rodriguez, Andres & dell'Olio, Luigi, 2019. "Comparing best-worst and ordered logit approaches for user satisfaction in transit services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 752-769.
  40. Hauff, Sven & Richter, Nicole Franziska & Sarstedt, Marko & Ringle, Christian M., 2024. "Importance and performance in PLS-SEM and NCA: Introducing the combined importance-performance map analysis (cIPMA)," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
  41. Agung Budi Santoso & Setia Sari Girsang & Budi Raharjo & Arlyna Budi Pustika & Yanter Hutapea & Mahargono Kobarsih & Agus Suprihatin & Erpina Delina Manurung & Deddy Romulo Siagian & Sidiq Hanapi & To, 2023. "Assessing the Challenges and Opportunities of Agricultural Information Systems to Enhance Farmers’ Capacity and Target Rice Production in Indonesia," Sustainability, MDPI, vol. 15(2), pages 1-21, January.
  42. Chi-Cheng Chen & Jia Wei Chook & Linh Bao Nguyen & Chun-Hung Lee, 2024. "Integrating Locals’ Importance–Performance Perception of Community Resilience into Sustainable Indigenous Tourism Management," Sustainability, MDPI, vol. 16(12), pages 1-19, June.
  43. Sung-Shun Weng & Yang Liu & Yen-Ching Chuang, 2019. "Reform of Chinese Universities in the Context of Sustainable Development: Teacher Evaluation and Improvement Based on Hybrid Multiple Criteria Decision-Making Model," Sustainability, MDPI, vol. 11(19), pages 1-23, October.
  44. Gianluca Goffi & Magdalena Cladera & Linda Osti, 2020. "Sun, Sand, and… Sustainability in Developing Countries from a Tourists’ Perspective. The Case of Punta Cana," Sustainability, MDPI, vol. 12(11), pages 1-14, June.
  45. Bentz, Julia & Lopes, Fernando & Calado, Helena & Dearden, Philip, 2016. "Enhancing satisfaction and sustainable management: Whale watching in the Azores," Tourism Management, Elsevier, vol. 54(C), pages 465-476.
  46. Yanchun Jin & Yoonseo Park, 2019. "An Integrated Approach to Determining Rural Tourist Satisfaction Factors Using the IPA and Conjoint Analysis," IJERPH, MDPI, vol. 16(20), pages 1-16, October.
  47. Monica WC Choy & Ken Kamoche, 2022. "Factors influencing recommendation of sub-Saharan Africa travel products: A Hong Kong–Kenya importance–performance analysis," Tourism Economics, , vol. 28(4), pages 1101-1128, June.
  48. Das, Manob & Das, Arijit & Pandey, Rajiv, 2022. "Importance-performance analysis of ecosystem services in tribal communities of the Barind region, Eastern India," Ecosystem Services, Elsevier, vol. 55(C).
  49. Tuan, Vu Anh & Van Truong, Nguyen & Tetsuo, Shimizu & An, Nguyen Ngoc, 2022. "Public transport service quality: Policy prioritization strategy in the importance-performance analysis and the three-factor theory frameworks," Transportation Research Part A: Policy and Practice, Elsevier, vol. 166(C), pages 118-134.
  50. Chengcai Tang & Qianqian Zheng & Pin Ng, 2019. "A Study on the Coordinative Green Development of Tourist Experience and Commercialization of Tourism at Cultural Heritage Sites," Sustainability, MDPI, vol. 11(17), pages 1-19, August.
  51. Dominika Siwiec & Andrzej Pacana, 2024. "Eco-Innovation Method for Sustainable Development of Energy-Producing Products Considering Quality and Life Cycle Assessment (QLCA)," Energies, MDPI, vol. 17(15), pages 1-22, August.
  52. Pumpe, Andreas & Vallée, Franz, 2015. "The Total Landed Cost Concept. Begging for Answers," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Blecker, Thorsten & Kersten, Wolfgang & Ringle, Christian M. (ed.), Operational Excellence in Logistics and Supply Chains: Optimization Methods, Data-driven Approaches and Security Insights. Proceedings of the Hamburg , volume 22, pages 31-54, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.
  53. Tae-Seung Park & Jae-Yoon Kwon, 2022. "Analysis of Crisis Management for Sustainable Development of Fitness Center during the COVID-19 Pandemic," Sustainability, MDPI, vol. 14(4), pages 1-12, February.
  54. Wang, Zhifang & Fu, Hongpeng & Jian, Yuqing & Qureshi, Salman & Jie, Hua & Wang, Lu, 2022. "On the comparative use of social media data and survey data in prioritizing ecosystem services for cost-effective governance," Ecosystem Services, Elsevier, vol. 56(C).
  55. Boley, B. Bynum & McGehee, Nancy Gard & Tom Hammett, A.L., 2017. "Importance-performance analysis (IPA) of sustainable tourism initiatives: The resident perspective," Tourism Management, Elsevier, vol. 58(C), pages 66-77.
  56. Lu, Lin & Xu, Pei & Wang, Yen-Yao & Wang, Yu, 2023. "Measuring service quality with text analytics: Considering both importance and performance of consumer opinions on social and non-social online platforms," Journal of Business Research, Elsevier, vol. 169(C).
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