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Understanding consumers’ behavior to adopt self-service parcel services for last-mile delivery

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Cited by:

  1. Wang, Yang & Sun, Yu & Lai, Jianhui & Chen, Yanyan & Holguín-Veras, José, 2025. "An incentive-based delivery scheme and its effect evaluated via explainable machine learning," Transport Policy, Elsevier, vol. 162(C), pages 559-574.
  2. Wang, Ruipeng & Tai, Yuhong, 2025. "How does blockchain mitigate false advertising in live streaming E-commerce? A tripartite stochastic evolutionary game approach," Journal of Retailing and Consumer Services, Elsevier, vol. 85(C).
  3. Syahrulanuar Ngah & Samar Rahi & Fei Long & Cecile Gabarre & Aamir Rashid & Abdul Hafaz Ngah, 2024. "Future behavioural of console gamers and mobile gamers: are they differ?," Quality & Quantity: International Journal of Methodology, Springer, vol. 58(6), pages 5531-5557, December.
  4. Yang, Hye-jeong & Fang, Mingjie & Yao, Jinge & Su, Miao, 2023. "Green cooperation in last-mile logistics and consumer loyalty: An empirical analysis of a theoretical framework," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  5. Armah, Abdul Karim & Li, Jinfa & Wei, Mengdi, 2025. "Effect of infrastructure and technological factors on slum online commerce and product delivery: A structural functionalism perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 85(C).
  6. Büyüközkan, Gülçin & Ilıcak, Öykü, 2022. "Smart urban logistics: Literature review and future directions," Socio-Economic Planning Sciences, Elsevier, vol. 81(C).
  7. Cai, Lanhui & Yuen, Kum Fai & Xie, Diancen & Fang, Mingjie & Wang, Xueqin, 2021. "Consumer's usage of logistics technologies: Integration of habit into the unified theory of acceptance and use of technology," Technology in Society, Elsevier, vol. 67(C).
  8. Zhao, Jinjing & Su, Yiming & Fang, Mingjie & Su, Miao, 2024. "Embracing new energy vehicles: An empirical examination of female consumer perspectives," Journal of Retailing and Consumer Services, Elsevier, vol. 80(C).
  9. Samani, Ali Riahi & Talebian, Ahmadreza & Mishra, Sabyasachee & Golias, Mihalis, 2025. "Evaluating consumer shopping, delivery demands, and last-mile preferences: An integrated MDCEV-HCM approach," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 197(C).
  10. Kahr, Michael, 2022. "Determining locations and layouts for parcel lockers to support supply chain viability at the last mile," Omega, Elsevier, vol. 113(C).
  11. Guarino Neto, Luigi & Geraldo Vidal Vieira, José, 2023. "An investigation of consumer intention to use pick-up point services for last-mile distribution in a developing country," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
  12. Li, Zhaotong & Wu, Min & Teo, Chee-Chong & Yuen, Kum Fai, 2024. "An investigation of consumer switching intention on the use of automated courier station from a signaling perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
  13. Champahom, Thanapong & Wisutwattanasak, Panuwat & Chonsalasin, Dissakoon & Se, Chamroeun & Jomnonkwao, Sajjakaj & Ratanavaraha, Vatanavongs, 2025. "Comparing Electric Vehicle Adoption Intentions Across Vehicle Types in Thailand: An Extended UTAUT2 Model with Government Participation," Transport Policy, Elsevier, vol. 163(C), pages 408-435.
  14. Mayr, Kathrin & Heininger, Richard & Teller, Christoph & Stary, Christian, 2025. "Beware of the customer: Managing customer deviance in last mile logistics," International Journal of Production Economics, Elsevier, vol. 289(C).
  15. Savall-Mañó, Maria & Hook, Hannah & Abouelela, Mohamed, 2025. "Can higher delivery costs promote greener practices? Consumer behaviour insights from Barcelona," Journal of Retailing and Consumer Services, Elsevier, vol. 86(C).
  16. Zhou, Min & Long, Piao & Kong, Nan & Zhao, Lindu & Jia, Fu & Campy, Kathryn S., 2021. "Characterizing the motivational mechanism behind taxi driver’s adoption of electric vehicles for living: Insights from China," Transportation Research Part A: Policy and Practice, Elsevier, vol. 144(C), pages 134-152.
  17. Soren, Anup Anurag & Chakraborty, Shibashish, 2024. "Adoption, satisfaction, trust, and commitment of over-the-top platforms: An integrated approach," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
  18. Matthias Prandtstetter & Clovis Seragiotto & Johannes Braith & Sandra Eitler & Bernhard Ennser & Georg Hauger & Nina Hohenecker & Reinhold Schodl & Matthias Steinbauer, 2021. "On the Impact of Open Parcel Lockers on Traffic," Sustainability, MDPI, vol. 13(2), pages 1-19, January.
  19. Lu, Jing & Liu, Yuman & Jiang, Changmin & Wu, Weiwei, 2025. "Truck-drone joint delivery network for rural area: Optimization and implications," Transport Policy, Elsevier, vol. 163(C), pages 273-284.
  20. Chakraborty, Debarun & Singu, Hari Babu & Patre, Smruti, 2022. "Fitness Apps's purchase behaviour: Amalgamation of Stimulus-Organism-Behaviour-Consequence framework (S–O–B–C) and the innovation resistance theory (IRT)," Journal of Retailing and Consumer Services, Elsevier, vol. 67(C).
  21. Zhou, Min & Yin, Jia & Tang, Yu & Yi, Huan & Kong, Nan & Campy, Kathryn S., 2024. "What drives the drivers away? An empirical study on the factors influencing the turnover intention of full-time online ride-hailing drivers in China," Transportation Research Part A: Policy and Practice, Elsevier, vol. 186(C).
  22. Maghrour Zefreh, Mohammad & Edries, Belal & Esztergár-Kiss, Domokos, 2023. "Understanding the antecedents of hedonic motivation in autonomous vehicle technology acceptance domain: A cross-country analysis," Technology in Society, Elsevier, vol. 74(C).
  23. Amaral, Christopher & Kolsarici, Ceren, 2020. "The financial advice puzzle: The role of consumer heterogeneity in the advisor choice," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
  24. Amaral, Julia & de Oliveira, Leise Kelli & Beckers, Joris, 2026. "Empirical analysis of e-commerce delivery operations: from parcels to tours," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 206(C).
  25. Jiang, Yi & Lai, Po-Lin & Yang, Ching-Chiao & Wang, Xinchen, 2023. "Exploring the factors that drive consumers to use contactless delivery services in the context of the continued COVID-19 pandemic," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
  26. Dayal, Eshwar & Khuntia, Lisa & Lakshay, Lakshay & Buldeo Rai, Heleen & Pani, Agnivesh, 2025. "Behavioral intention to use parcel lockers in the last mile and underlying linkages with travel modal choice," Research in Transportation Economics, Elsevier, vol. 111(C).
  27. Schmidt, Sebastian & Saraceni, Adriana, 2024. "Consumer acceptance of drone-based technology for last mile delivery," Research in Transportation Economics, Elsevier, vol. 103(C).
  28. Lin, Yunhui & Wang, Yuan & Lee, Loo Hay & Chew, Ek Peng, 2022. "Profit-maximizing parcel locker location problem under threshold Luce model," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 157(C).
  29. Yu, Zeren & Gong, Mengying & Wang, Jinyu & Zuo, Zhenzhen, 2025. "Global online shopping as a catalyst for intercultural sensitivity: Evidence from 69 countries," Technological Forecasting and Social Change, Elsevier, vol. 221(C).
  30. Wei, Xiaochao & She, Qiping, 2026. "Cooperative supervision of livestreaming e-commerce based on stochastic evolutionary game and overconfidence," Technology in Society, Elsevier, vol. 84(C).
  31. Xu, Shibo & Zhang, Xiaoxue & Kim, Rohan & Su, Miao, 2024. "Anthropomorphic last-mile robots and consumer intention: An empirical test under a theoretical framework," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  32. Tang, Yuk Ming & Chau, Ka Yin & Xu, Duo & Liu, Xiaoyun, 2021. "Consumer perceptions to support IoT based smart parcel locker logistics in China," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
  33. José M. González-Varona & Félix Villafáñez & Fernando Acebes & Alfonso Redondo & David Poza, 2020. "Reusing Newspaper Kiosks for Last-Mile Delivery in Urban Areas," Sustainability, MDPI, vol. 12(22), pages 1-27, November.
  34. Briana M. Martinez & Laura E. McAndrews, 2023. "Do you take...? The effect of mobile payment solutions on use intention: an application of UTAUT2," Journal of Marketing Analytics, Palgrave Macmillan, vol. 11(3), pages 458-469, September.
  35. Huang, Yung-Chuan, 2023. "Integrated concepts of the UTAUT and TPB in virtual reality behavioral intention," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
  36. Jang, Sunghoon & Hong, Doosun & Lee, Chungwon, 2024. "Exploring the behavioral adoption of automated parcel locker systems under COVID-19," Transport Policy, Elsevier, vol. 151(C), pages 1-11.
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