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Investigating firm's customer agility and firm performance: The importance of aligning sense and respond capabilities

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  1. Damian Kocot & Magdalena Maciaszczyk & Maria Kocot & Artur Kwasek & Adam Depta, 2021. "Multidimensional Aspects Affecting the Level of Employee Satisfaction with Remote Work," European Research Studies Journal, European Research Studies Journal, vol. 0(3B), pages 576-591.
  2. Hang T. T. Nguyen & Hanh Song Thi Pham & Susan Freeman, 2023. "Dynamic capabilities in tourism businesses: antecedents and outcomes," Review of Managerial Science, Springer, vol. 17(5), pages 1645-1680, July.
  3. Ashrafi, Amir & Zare Ravasan, Ahad & Trkman, Peter & Afshari, Samira, 2019. "The role of business analytics capabilities in bolstering firms’ agility and performance," International Journal of Information Management, Elsevier, vol. 47(C), pages 1-15.
  4. Pinho, Celso R.A. & Pinho, Maria Luiza C.A. & Deligonul, Seyda Z. & Tamer Cavusgil, S., 2022. "The agility construct in the literature: Conceptualization and bibliometric assessment," Journal of Business Research, Elsevier, vol. 153(C), pages 517-532.
  5. Krafft, Manfred & Kumar, V. & Harmeling, Colleen & Singh, Siddharth & Zhu, Ting & Chen, Jialie & Duncan, Tom & Fortin, Whitney & Rosa, Erin, 2021. "Insight is power: Understanding the terms of the consumer-firm data exchange," Journal of Retailing, Elsevier, vol. 97(1), pages 133-149.
  6. Elia, Stefano & Giuffrida, Maria & Mariani, Marcello M. & Bresciani, Stefano, 2021. "Resources and digital export: An RBV perspective on the role of digital technologies and capabilities in cross-border e-commerce," Journal of Business Research, Elsevier, vol. 132(C), pages 158-169.
  7. Sanjay K. Arora & Yin Li & Jan Youtie & Philip Shapira, 2020. "Measuring dynamic capabilities in new ventures: exploring strategic change in US green goods manufacturing using website data," The Journal of Technology Transfer, Springer, vol. 45(5), pages 1451-1480, October.
  8. Bullini Orlandi, Ludovico & Zardini, Alessandro & Rossignoli, Cecilia, 2020. "Organizational technological opportunism and social media: The deployment of social media analytics to sense and respond to technological discontinuities," Journal of Business Research, Elsevier, vol. 112(C), pages 385-395.
  9. Mohammed Adam & Abdul-Fatahi Alidu & Abudulai Sulemana, 2022. "Off-Farm Income Effect on Farmer Response to Climate Change in the Northern Region of Ghana," International Journal of Social Ecology and Sustainable Development (IJSESD), IGI Global, vol. 13(1), pages 1-13, January.
  10. Roberts, Nicholas, 2015. "Absorptive capacity, organizational antecedents, and environmental dynamism," Journal of Business Research, Elsevier, vol. 68(11), pages 2426-2433.
  11. Shin, Hojung & Lee, Jae-Nam & Kim, DaeSoo & Rhim, Hosun, 2015. "Strategic agility of Korean small and medium enterprises and its influence on operational and firm performance," International Journal of Production Economics, Elsevier, vol. 168(C), pages 181-196.
  12. Nam, Dalwoo & Lee, Junyeong & Lee, Heeseok, 2019. "Business analytics use in CRM: A nomological net from IT competence to CRM performance," International Journal of Information Management, Elsevier, vol. 45(C), pages 233-245.
  13. Dziallas, Marisa, 2020. "How to evaluate innovative ideas and concepts at the front-end?," Journal of Business Research, Elsevier, vol. 110(C), pages 502-518.
  14. Trainor, Kevin J. & Andzulis, James (Mick) & Rapp, Adam & Agnihotri, Raj, 2014. "Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM," Journal of Business Research, Elsevier, vol. 67(6), pages 1201-1208.
  15. Nijssen, Edwin J. & Ordanini, Andrea, 2020. "How important is alignment of social media use and R&D–Marketing cooperation for innovation success?," Journal of Business Research, Elsevier, vol. 116(C), pages 1-12.
  16. Liu, Sen & Chan, Felix T.S. & Yang, Junai & Niu, Ben, 2018. "Understanding the effect of cloud computing on organizational agility: An empirical examination," International Journal of Information Management, Elsevier, vol. 43(C), pages 98-111.
  17. Nadežda Jankelová & Zuzana Joniaková, 2021. "The role of innovative work behaviour and knowledge-based dynamic capabilities in increasing the innovative performance of agricultural enterprises," Agricultural Economics, Czech Academy of Agricultural Sciences, vol. 67(9), pages 363-372.
  18. Fullerton, Rosemary R. & Kennedy, Frances A. & Widener, Sally K., 2013. "Management accounting and control practices in a lean manufacturing environment," Accounting, Organizations and Society, Elsevier, vol. 38(1), pages 50-71.
  19. Paul J. H. Schoemaker & George S. Day, 2020. "Determinants of organizational vigilance: Leadership, foresight, and adaptation in three sectors," Futures & Foresight Science, John Wiley & Sons, vol. 2(1), March.
  20. Giacosa, Elisa & Culasso, Francesca & Crocco, Edoardo, 2022. "Customer agility in the modern automotive sector: how lead management shapes agile digital companies," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
  21. Herhausen, Dennis, 2016. "Unfolding the ambidextrous effects of proactive and responsive market orientation," Journal of Business Research, Elsevier, vol. 69(7), pages 2585-2593.
  22. Bahmani, Navid & Bhatnagar, Amit & Gauri, Dinesh, 2023. "Firms’ responses to a black swan macro-crisis: Should they be socially responsible or fiscally conservative?," Journal of Business Research, Elsevier, vol. 161(C).
  23. Hossein Sayyadi Tooranloo & Sepideh Saghafi, 2019. "Investigating the Impact of Using Knowledge Management on Organisational Agility through Competitive Intelligence and Strategic Thinking," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 18(02), pages 1-31, June.
  24. Stephanie Fernhaber, 2013. "Untangling the relationship between new venture internationalization and performance," Journal of International Entrepreneurship, Springer, vol. 11(3), pages 220-242, September.
  25. Ernkvist, Mirko, 2015. "Velocity shifts in the creative economy: incumbent-entrant dynamics in the emergence of Japanese social games," Ratio Working Papers 267, The Ratio Institute.
  26. Bulent Akkaya & Qaisar Iqbal, 2021. "Linking Dynamic Capabilities and Market Performance of SMEs: The Moderating Role of Organizational Agility," Istanbul Business Research, Istanbul University Business School, vol. 50(2), pages 197-214, November.
  27. Tseng, Hsiao-Ting, 2023. "Customer-centered data power: Sensing and responding capability in big data analytics," Journal of Business Research, Elsevier, vol. 158(C).
  28. Sultana, Saida & Akter, Shahriar & Kyriazis, Elias, 2022. "How data-driven innovation capability is shaping the future of market agility and competitive performance?," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
  29. Stehmann, Andreas, 2017. "Agiles Marketing digitaler Produkte - Fallstudie Mobilfunk," Marketing Review St.Gallen, Universität St.Gallen, Institut für Marketing und Customer Insight, vol. 34(3), pages 60-66.
  30. Rogier van de Wetering & Rachelle Bosua & Cornelis Boersma & Daan Dohmen, 2022. "Information Technology Ambidexterity-Driven Patient Agility, Patient Service- and Market Performance: A Variance and fsQCA Approach," Sustainability, MDPI, vol. 14(7), pages 1-21, April.
  31. Mansour Alyahya & Meqbel Aliedan & Gomaa Agag & Ziad H. Abdelmoety, 2023. "Understanding the Relationship between Big Data Analytics Capabilities and Sustainable Performance: The Role of Strategic Agility and Firm Creativity," Sustainability, MDPI, vol. 15(9), pages 1-17, May.
  32. Sharma, Shikha & Conduit, Jodie & Rao Hill, Sally, 2014. "Organisational capabilities for customer participation in health care service innovation," Australasian marketing journal, Elsevier, vol. 22(3), pages 179-188.
  33. Stav Fainshmidt & Amir Pezeshkan & M. Lance Frazier & Anil Nair & Edward Markowski, 2016. "Dynamic Capabilities and Organizational Performance: A Meta-Analytic Evaluation and Extension," Journal of Management Studies, Wiley Blackwell, vol. 53(8), pages 1348-1380, December.
  34. Du, Shuili & Bstieler, Ludwig & Yalcinkaya, Goksel, 2022. "Sustainability-focused innovation in the business-to-business context: Antecedents and managerial implications," Journal of Business Research, Elsevier, vol. 138(C), pages 117-129.
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