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Airport security screening and changing passenger satisfaction: An exploratory assessment

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  1. Knol, Arthur & Sharpanskykh, Alexei & Janssen, Stef, 2019. "Analyzing airport security checkpoint performance using cognitive agent models," Journal of Air Transport Management, Elsevier, vol. 75(C), pages 39-50.
  2. Bezerra, George C.L. & Gomes, Carlos F., 2015. "The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport," Journal of Air Transport Management, Elsevier, vol. 44, pages 77-81.
  3. Aishvarya Kumar Jain & Jaap de Ruiter & Ivo Häring & Mirjam Fehling-Kaschek & Alexander Stolz, 2023. "Design, Simulation and Performance Evaluation of a Risk-Based Border Management System," Sustainability, MDPI, vol. 15(17), pages 1-21, August.
  4. Salter, Mark B., 2007. "SeMS and sensibility: Security management systems and the management of risk in the Canadian Air Transport Security Authority," Journal of Air Transport Management, Elsevier, vol. 13(6), pages 389-398.
  5. Wu, Paul Pao-Yen & Mengersen, Kerrie, 2013. "A review of models and model usage scenarios for an airport complex system," Transportation Research Part A: Policy and Practice, Elsevier, vol. 47(C), pages 124-140.
  6. Dando, Coral J. & Ormerod, Thomas C., 2020. "Aviation security by consent using the Controlled Cognitive Engagement (CCE) alternative screening programme," Journal of Air Transport Management, Elsevier, vol. 86(C).
  7. Mun Hwan Kim & Jin Woo Park & Yu Jin Choi, 2020. "A Study on the Effects of Waiting Time for Airport Security Screening Service on Passengers’ Emotional Responses and Airport Image," Sustainability, MDPI, vol. 12(24), pages 1-16, December.
  8. Kierzkowski, Artur & Kisiel, Tomasz, 2017. "Simulation model of security control system functioning: A case study of the Wroclaw Airport terminal," Journal of Air Transport Management, Elsevier, vol. 64(PB), pages 173-185.
  9. Phelipe Medeiros da Rocha & Helder Gomes Costa & Glauco Barbosa da Silva, 2022. "Gaps, Trends and Challenges in Assessing Quality of Service at Airport Terminals: A Systematic Review and Bibliometric Analysis," Sustainability, MDPI, vol. 14(7), pages 1-17, March.
  10. Sakano, R. & Obeng, K. & Fuller, K., 2016. "Airport security and screening satisfaction: A case study of U.S," Journal of Air Transport Management, Elsevier, vol. 55(C), pages 129-138.
  11. Stotz, Tamara & Bearth, Angela & Ghelfi, Signe Maria & Siegrist, Michael, 2022. "The perceived costs and benefits that drive the acceptability of risk-based security screenings at airports," Journal of Air Transport Management, Elsevier, vol. 100(C).
  12. Chen, I-Shuo, 2016. "A combined MCDM model based on DEMATEL and ANP for the selection of airline service quality improvement criteria: A study based on the Taiwanese airline industry," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 7-18.
  13. Skorupski, Jacek & Uchroński, Piotr, 2017. "A fuzzy model for evaluating metal detection equipment at airport security screening checkpoints," International Journal of Critical Infrastructure Protection, Elsevier, vol. 16(C), pages 39-48.
  14. Carr, Amelia & Biswas, Tania & Wheeler, Jane V., 2020. "Airport operations and security screening: An examination of social justice," Journal of Air Transport Management, Elsevier, vol. 85(C).
  15. Skorupski, Jacek & Uchroński, Piotr, 2018. "Evaluation of the effectiveness of an airport passenger and baggage security screening system," Journal of Air Transport Management, Elsevier, vol. 66(C), pages 53-64.
  16. Lopez-Valpuesta, Lourdes & Casas-Albala, Diana, 2023. "Has passenger satisfaction at airports changed with the onset of COVID-19? The case of Seville Airport (Spain)," Journal of Air Transport Management, Elsevier, vol. 108(C).
  17. Holguín-Veras, José & Xu, Ning & Bhat, Chandra, 2012. "An assessment of the impacts of inspection times on the airline industry’s market share after September 11th," Journal of Air Transport Management, Elsevier, vol. 23(C), pages 17-24.
  18. Thitinan Pholsook & Warit Wipulanusat & Poomporn Thamsatitdej & Sarawut Ramjan & Jirapon Sunkpho & Vatanavongs Ratanavaraha, 2023. "A Three-Stage Hybrid SEM-BN-ANN Approach for Analyzing Airport Service Quality," Sustainability, MDPI, vol. 15(11), pages 1-20, May.
  19. Hainen, Alexander M. & Remias, Stephen M. & Bullock, Darcy M. & Mannering, Fred L., 2013. "A hazard-based analysis of airport security transit times," Journal of Air Transport Management, Elsevier, vol. 32(C), pages 32-38.
  20. Song, Cen & Zhuang, Jun, 2017. "N-stage security screening strategies in the face of strategic applicants," Reliability Engineering and System Safety, Elsevier, vol. 165(C), pages 292-301.
  21. Anneli Douglas & Berendien Lubbe, 2010. "An Empirical Investigation into the Role of Personal-Related Factors on Corporate Travel Policy Compliance," Journal of Business Ethics, Springer, vol. 92(3), pages 451-461, March.
  22. Tuchen, Stefan & Arora, Mohit & Blessing, Lucienne, 2020. "Airport user experience unpacked: Conceptualizing its potential in the face of COVID-19," Journal of Air Transport Management, Elsevier, vol. 89(C).
  23. Rocha, Phelipe Medeiros da & Barros, Alexandre Pinheiro de & Silva, Glauco Barbosa da & Costa, Helder Gomes, 2016. "Analysis of the operational performance of brazilian airport terminals: A multicriteria approach with De Borda-AHP integration," Journal of Air Transport Management, Elsevier, vol. 51(C), pages 19-26.
  24. Tamasi, Galileo & Demichela, Micaela, 2011. "Risk assessment techniques for civil aviation security," Reliability Engineering and System Safety, Elsevier, vol. 96(8), pages 892-899.
  25. Pantouvakis, Angelos & Renzi, Maria Francesca, 2016. "Exploring different nationality perceptions of airport service quality," Journal of Air Transport Management, Elsevier, vol. 52(C), pages 90-98.
  26. D'Souza, Kelwyn, 2012. "An Analysis of Transit Bus Driver Distraction Using Multinomial Logistic Regression Models," 53rd Annual Transportation Research Forum, Tampa, Florida, March 15-17, 2012 207075, Transportation Research Forum.
  27. Mark G. Stewart & John Mueller, 2017. "Risk and economic assessment of expedited passenger screening and TSA PreCheck," Journal of Transportation Security, Springer, vol. 10(1), pages 1-22, June.
  28. Bezerra, George C.L. & Gomes, Carlos F., 2018. "Performance measurement practices in airports: Multidimensionality and utilization patterns," Journal of Air Transport Management, Elsevier, vol. 70(C), pages 113-125.
  29. Bezerra, George Christian Linhares & Gomes, Carlos F., 2016. "Measuring airport service quality: A multidimensional approach," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 85-93.
  30. Bogicevic, Vanja & Bujisic, Milos & Bilgihan, Anil & Yang, Wan & Cobanoglu, Cihan, 2017. "The impact of traveler-focused airport technology on traveler satisfaction," Technological Forecasting and Social Change, Elsevier, vol. 123(C), pages 351-361.
  31. Stewart, Mark G. & Mueller, John, 2014. "Cost-benefit analysis of airport security: Are airports too safe?," Journal of Air Transport Management, Elsevier, vol. 35(C), pages 19-28.
  32. Bezerra, George C.L. & Gomes, Carlos F., 2020. "Antecedents and consequences of passenger satisfaction with the airport," Journal of Air Transport Management, Elsevier, vol. 83(C).
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