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Airport security and screening satisfaction: A case study of U.S

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  • Sakano, R.
  • Obeng, K.
  • Fuller, K.

Abstract

The study analyzes the perception of airport safety by travelers, and how it is related to satisfaction with passenger screening experiences and the perception of public transit safety. It uses the Omnibus Household Survey data collected by the U.S. Bureau of Transportation Statistics and estimates a structural equations model. It finds a positive relationship between Screening Satisfaction and Screening Safety and a positive relationship between the perception of Public Transit Safety and Screening Safety. A lack of experience with using public transit is also found to contribute to travelers perceiving lower levels of Screening Safety at airports, and females compared to males perceive a lower level of Screening Safety. Finally, the study finds causality from a traveler’s satisfaction with the screening process to safety perception.

Suggested Citation

  • Sakano, R. & Obeng, K. & Fuller, K., 2016. "Airport security and screening satisfaction: A case study of U.S," Journal of Air Transport Management, Elsevier, vol. 55(C), pages 129-138.
    • Handle: RePEc:eee:jaitra:v:55:y:2016:i:c:p:129-138
    DOI: 10.1016/j.jairtraman.2016.05.007
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    References listed on IDEAS

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    1. Lazar Babu, Vellara L. & Batta, Rajan & Lin, Li, 2006. "Passenger grouping under constant threat probability in an airport security system," European Journal of Operational Research, Elsevier, vol. 168(2), pages 633-644, January.
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    Cited by:

    1. Mun Hwan Kim & Jin Woo Park & Yu Jin Choi, 2020. "A Study on the Effects of Waiting Time for Airport Security Screening Service on Passengers’ Emotional Responses and Airport Image," Sustainability, MDPI, vol. 12(24), pages 1-16, December.
    2. Stotz, Tamara & Bearth, Angela & Ghelfi, Signe Maria & Siegrist, Michael, 2022. "The perceived costs and benefits that drive the acceptability of risk-based security screenings at airports," Journal of Air Transport Management, Elsevier, vol. 100(C).
    3. Ittamalla, Rajesh & Srinivas Kumar, Daruri Venkata, 2021. "Determinants of holistic passenger experience in public transportation: Scale development and validation," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
    4. Skorupski, Jacek & Uchroński, Piotr, 2018. "Evaluation of the effectiveness of an airport passenger and baggage security screening system," Journal of Air Transport Management, Elsevier, vol. 66(C), pages 53-64.
    5. Bezerra, George C.L. & Gomes, Carlos F., 2020. "Antecedents and consequences of passenger satisfaction with the airport," Journal of Air Transport Management, Elsevier, vol. 83(C).
    6. Nuriye Gures & Harun Yilmaz & Seda Arslan & Cemal Durmuscelebi & Cevher Yuksel & Haci Haydar Unsal, 2017. "Researching the Satisfaction Levels of Passengers for Security Services at Airports," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 9(5), pages 125-134, October.
    7. Pala, Ali & Zhuang, Jun, 2018. "Security screening queues with impatient applicants: A new model with a case study," European Journal of Operational Research, Elsevier, vol. 265(3), pages 919-930.
    8. S. Towers & B. Amdouni & R. Cordova & K. Funderburk & C. Montalvo & M. Thakur & J. Velazquez-Molina & C. Castillo-Chavez, 2021. "The rising prevalence of weapons in unsafe arming configurations discovered in American airports," Journal of Transportation Security, Springer, vol. 14(1), pages 1-18, June.

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