Airline services marketing by domestic and foreign firms: differences from the customers’ viewpoint
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DOI: 10.1016/S0969-6997(03)00034-6
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References listed on IDEAS
- Smit, Hans G, 1997. "The European airline industry. A banker's view," Journal of Air Transport Management, Elsevier, vol. 3(4), pages 189-196.
- Alamdari, Fariba, 1999. "Airline in-flight entertainment: the passengers’ perspective," Journal of Air Transport Management, Elsevier, vol. 5(4), pages 203-209.
- Chang, Yu-Hern & Yeh, Chung-Hsing, 2002. "A survey analysis of service quality for domestic airlines," European Journal of Operational Research, Elsevier, vol. 139(1), pages 166-177, May.
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Keywords
Customer expectations; Services marketing; Domestic vs. Foreign;All these keywords.
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