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A survey analysis of service quality for domestic airlines

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  • Chang, Yu-Hern
  • Yeh, Chung-Hsing

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  • Chang, Yu-Hern & Yeh, Chung-Hsing, 2002. "A survey analysis of service quality for domestic airlines," European Journal of Operational Research, Elsevier, vol. 139(1), pages 166-177, May.
    • Handle: RePEc:eee:ejores:v:139:y:2002:i:1:p:166-177
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    References listed on IDEAS

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    1. Yeh, Chung-Hsing & J. Willis, Robert & Deng, Hepu & Pan, Hongqi, 1999. "Task oriented weighting in multi-criteria analysis," European Journal of Operational Research, Elsevier, vol. 119(1), pages 130-146, November.
    2. Stewart, TJ, 1992. "A critical survey on the status of multiple criteria decision making theory and practice," Omega, Elsevier, vol. 20(5-6), pages 569-586.
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    4. Roland T. Rust & J. Jeffrey Inman & Jianmin Jia & Anthony Zahorik, 1999. "What You Know About Customer-Perceived Quality: The Role of Customer Expectation Distributions," Marketing Science, INFORMS, vol. 18(1), pages 77-92.
    5. Liang, Gin-Shuh, 1999. "Fuzzy MCDM based on ideal and anti-ideal concepts," European Journal of Operational Research, Elsevier, vol. 112(3), pages 682-691, February.
    6. Raju, Komaragiri Srinivasa & Pillai, C. R. S., 1999. "Multicriterion decision making in river basin planning and development," European Journal of Operational Research, Elsevier, vol. 112(2), pages 249-257, January.
    7. van Gennip, C.E.G. & Hulshof, J.A.M. & Lootsma, F.A., 1997. "A multi-criteria evaluation of diseases in a study for public-health planning," European Journal of Operational Research, Elsevier, vol. 99(2), pages 236-240, June.
    8. James S. Dyer & Peter C. Fishburn & Ralph E. Steuer & Jyrki Wallenius & Stanley Zionts, 1992. "Multiple Criteria Decision Making, Multiattribute Utility Theory: The Next Ten Years," Management Science, INFORMS, vol. 38(5), pages 645-654, May.
    9. C-H Yeh & H Deng & H Pan, 1999. "Multi-criteria analysis for dredger dispatching under uncertainty," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 50(1), pages 35-43, January.
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