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A survey analysis of service quality for domestic airlines

  • Chang, Yu-Hern
  • Yeh, Chung-Hsing
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    File URL: http://www.sciencedirect.com/science/article/B6VCT-453FVY0-C/2/4409406cd00b52bea2d2ee5b841325c0
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    Article provided by Elsevier in its journal European Journal of Operational Research.

    Volume (Year): 139 (2002)
    Issue (Month): 1 (May)
    Pages: 166-177

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    Handle: RePEc:eee:ejores:v:139:y:2002:i:1:p:166-177
    Contact details of provider: Web page: http://www.elsevier.com/locate/eor

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    1. Liang, Gin-Shuh, 1999. "Fuzzy MCDM based on ideal and anti-ideal concepts," European Journal of Operational Research, Elsevier, vol. 112(3), pages 682-691, February.
    2. James S. Dyer & Peter C. Fishburn & Ralph E. Steuer & Jyrki Wallenius & Stanley Zionts, 1992. "Multiple Criteria Decision Making, Multiattribute Utility Theory: The Next Ten Years," Management Science, INFORMS, vol. 38(5), pages 645-654, May.
    3. Yeh, Chung-Hsing & J. Willis, Robert & Deng, Hepu & Pan, Hongqi, 1999. "Task oriented weighting in multi-criteria analysis," European Journal of Operational Research, Elsevier, vol. 119(1), pages 130-146, November.
    4. Stewart, TJ, 1992. "A critical survey on the status of multiple criteria decision making theory and practice," Omega, Elsevier, vol. 20(5-6), pages 569-586.
    5. Hellendoorn, Hans, 1997. "After the fuzzy wave reached Europe," European Journal of Operational Research, Elsevier, vol. 99(1), pages 58-71, May.
    6. Raju, Komaragiri Srinivasa & Pillai, C. R. S., 1999. "Multicriterion decision making in river basin planning and development," European Journal of Operational Research, Elsevier, vol. 112(2), pages 249-257, January.
    7. van Gennip, C.E.G. & Hulshof, J.A.M. & Lootsma, F.A., 1997. "A multi-criteria evaluation of diseases in a study for public-health planning," European Journal of Operational Research, Elsevier, vol. 99(2), pages 236-240, June.
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