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A Study on the Effects of Waiting Time for Airport Security Screening Service on Passengers’ Emotional Responses and Airport Image

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Listed:
  • Mun Hwan Kim

    (Training Management Department, Korea Airports Corporation, Cheongju 28207, Korea)

  • Jin Woo Park

    (School of Business, Korea Aerospace University, Goyang-si 10540, Korea)

  • Yu Jin Choi

    (Airport Industry Technology Research Institute, Incheon International Airport Corporation, Incheon 22384, Korea)

Abstract

The ultimate purpose of this study was to analyze the effects of perceived waiting time for airport security screening service had on airport image through the medium of passengers’ psychological and emotional responses. For this purpose, a survey was conducted in passengers using Incheon International Airport and Gimpo International Airport. A total of 294 questionnaires were analyzed using structural equation modeling. Perceived waiting time was found to have statistically significant effects on wasted time, boredom, and neglect among the sub-factors for airline passengers’ psychological responses. Wasted time had a positive effect on negative emotional response and had a negative influence on acceptability. In addition, acceptability had a positive effect on airport image. The results of this study can be utilized not only as basic data for future airport security screening service research, but also have a positive impact on airport sustainability by increasing airport security and safety.

Suggested Citation

  • Mun Hwan Kim & Jin Woo Park & Yu Jin Choi, 2020. "A Study on the Effects of Waiting Time for Airport Security Screening Service on Passengers’ Emotional Responses and Airport Image," Sustainability, MDPI, vol. 12(24), pages 1-16, December.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:24:p:10634-:d:465020
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    References listed on IDEAS

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    3. Gkritza, Konstantina & Niemeier, Debbie & Mannering, Fred, 2006. "Airport security screening and changing passenger satisfaction: An exploratory assessment," Journal of Air Transport Management, Elsevier, vol. 12(5), pages 213-219.
    4. Sakano, R. & Obeng, K. & Fuller, K., 2016. "Airport security and screening satisfaction: A case study of U.S," Journal of Air Transport Management, Elsevier, vol. 55(C), pages 129-138.
    5. Gardner, Meryl Paula, 1985. "Mood States and Consumer Behavior: A Critical Review," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 12(3), pages 281-300, December.
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    Cited by:

    1. Jun Hwan Kim & Woon-Kyung Song & Hyun Cheol Lee, 2023. "Exploring the Determinants of Travelers’ Intention to Use the Airport Biometric System: A Korean Case Study," Sustainability, MDPI, vol. 15(19), pages 1-21, September.
    2. Xiaoqian Sun & Sebastian Wandelt, 2021. "Robustness of Air Transportation as Complex Networks:Systematic Review of 15 Years of Research and Outlook into the Future," Sustainability, MDPI, vol. 13(11), pages 1-19, June.
    3. Collins Opoku Antwi & Jun Ren & Wilberforce Owusu-Ansah & Henry Kofi Mensah & Michael Osei Aboagye, 2021. "Airport Self-Service Technologies, Passenger Self-Concept, and Behavior: An Attributional View," Sustainability, MDPI, vol. 13(6), pages 1-18, March.

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