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Analysis of the operational performance of brazilian airport terminals: A multicriteria approach with De Borda-AHP integration

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  • Rocha, Phelipe Medeiros da
  • Barros, Alexandre Pinheiro de
  • Silva, Glauco Barbosa da
  • Costa, Helder Gomes

Abstract

This study proposes a multicriteria approach for the comparative analysis of the operational performance of Brazilian airport terminals.

Suggested Citation

  • Rocha, Phelipe Medeiros da & Barros, Alexandre Pinheiro de & Silva, Glauco Barbosa da & Costa, Helder Gomes, 2016. "Analysis of the operational performance of brazilian airport terminals: A multicriteria approach with De Borda-AHP integration," Journal of Air Transport Management, Elsevier, vol. 51(C), pages 19-26.
    • Handle: RePEc:eee:jaitra:v:51:y:2016:i:c:p:19-26
    DOI: 10.1016/j.jairtraman.2015.11.003
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    References listed on IDEAS

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    1. Correia, Anderson R. & Wirasinghe, S.C. & de Barros, Alexandre G., 2008. "Overall level of service measures for airport passenger terminals," Transportation Research Part A: Policy and Practice, Elsevier, vol. 42(2), pages 330-346, February.
    2. Greghi, Marina F. & Rossi, Talita N. & de Souza, Jerusa B.G. & Menegon, Nilton L., 2013. "Brazilian passengers' perceptions of air travel: Evidences from a survey," Journal of Air Transport Management, Elsevier, vol. 31(C), pages 27-31.
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    7. Grigoroudis, E. & Siskos, Y., 2002. "Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method," European Journal of Operational Research, Elsevier, vol. 143(1), pages 148-170, November.
    8. Castelli, Lorenzo & Pellegrini, Paola, 2011. "An AHP analysis of air traffic management with target windows," Journal of Air Transport Management, Elsevier, vol. 17(2), pages 68-73.
    9. Annibal Parracho Sant'Anna & Helder Gomes Costa & Valdecy Pereira, 2015. "CPP-TRI: a sorting method based on the probabilistic composition of preferences," International Journal of Information and Decision Sciences, Inderscience Enterprises Ltd, vol. 7(3), pages 193-212.
    10. Correia, Anderson Ribeiro & Wirasinghe, S.C. & de Barros, Alexandre G., 2008. "A global index for level of service evaluation at airport passenger terminals," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 44(4), pages 607-620, July.
    11. Ronzani Borille, Giovanna Miceli & Correia, Anderson Ribeiro, 2013. "A method for evaluating the level of service arrival components at airports," Journal of Air Transport Management, Elsevier, vol. 27(C), pages 5-10.
    12. Lubbe, Berendien & Douglas, Anneli & Zambellis, Julia, 2011. "An application of the airport service quality model in South Africa," Journal of Air Transport Management, Elsevier, vol. 17(4), pages 224-227.
    13. Elton Fernandes & Ricardo Pacheco, 2010. "A quality approach to airport management," Quality & Quantity: International Journal of Methodology, Springer, vol. 44(3), pages 551-564, April.
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    Cited by:

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    2. Phelipe Medeiros da Rocha & Helder Gomes Costa & Glauco Barbosa da Silva, 2022. "Gaps, Trends and Challenges in Assessing Quality of Service at Airport Terminals: A Systematic Review and Bibliometric Analysis," Sustainability, MDPI, vol. 14(7), pages 1-17, March.
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    4. Chitresh KUMAR & Anirban GANGULY, 2018. "Travelling Together But Differently: Comparing Variations In Public Transit User Mode Choice Attributes Across New Delhi And New York," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 13(3), pages 54-73, August.
    5. Rudiah Md Hanafiah & Nur Hazwani Karim & Noorul Shaiful Fitri Abdul Rahman & Saharuddin Abdul Hamid & Ahmed Maher Mohammed, 2022. "An Innovative Risk Matrix Model for Warehousing Productivity Performance," Sustainability, MDPI, vol. 14(7), pages 1-21, March.
    6. Bezerra, George C.L. & Gomes, Carlos F., 2018. "Performance measurement practices in airports: Multidimensionality and utilization patterns," Journal of Air Transport Management, Elsevier, vol. 70(C), pages 113-125.
    7. Bezerra, George C.L. & Gomes, Carlos F., 2020. "Antecedents and consequences of passenger satisfaction with the airport," Journal of Air Transport Management, Elsevier, vol. 83(C).
    8. Bellizzi, Maria Grazia & Eboli, Laura & Mazzulla, Gabriella & Postorino, Maria Nadia, 2022. "Classification trees for analysing highly educated people satisfaction with airlines’ services," Transport Policy, Elsevier, vol. 116(C), pages 199-211.
    9. Singh Doorga, Jay Rovisham & Rughooputh, Soonil D.D.V. & Boojhawon, Ravindra, 2019. "High resolution spatio-temporal modelling of solar photovoltaic potential for tropical islands: Case of Mauritius," Energy, Elsevier, vol. 169(C), pages 972-987.

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