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A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism

Citations

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Cited by:

  1. Serantes, Juan & Araña, Jorge E., 2025. "Silicus Traveler: An agent to simulate tourist behavior," Annals of Tourism Research, Elsevier, vol. 115(C).
  2. Pham, Hong Chuong & Duong, Cong Doanh & Nguyen, Giang Khanh Huyen, 2024. "What drives tourists’ continuance intention to use ChatGPT for travel services? A stimulus-organism-response perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
  3. Melián-González, Santiago & Bulchand-Gidumal, Jacques, 2025. "A framework for research on the automation of work," Technological Forecasting and Social Change, Elsevier, vol. 215(C).
  4. Hadjielias, Elias & Christofi, Michael & Christou, Prokopis & Hadjielia Drotarova, Maria, 2022. "Digitalization, agility, and customer value in tourism," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
  5. Zeng, Ying & Liu, Xinyi & Zhang, Xinyuan & Li, Zhiyong, 2024. "Retrospective of interdisciplinary research on robot services (1954–2023): From parasitism to symbiosis," Technology in Society, Elsevier, vol. 78(C).
  6. Reis, João & Melão, Nuno & Salvadorinho, Juliana & Soares, Bárbara & Rosete, Ana, 2020. "Service robots in the hospitality industry: The case of Henn-na hotel, Japan," Technology in Society, Elsevier, vol. 63(C).
  7. Aditi Nag, 2025. "Tourism Planning Meets AI: A Fuzzy-Logic and PLS-SEM–ANN Framework for Stakeholder-Centric Destination Competitiveness Forecasting," International Journal of Global Business and Competitiveness, Springer, vol. 20(2), pages 117-131, December.
  8. Liu, Xing (Stella) & Li, Xiaonan & Law, Rob, 2025. "Leveraging rituals to boost unity of employee-robot team," Annals of Tourism Research, Elsevier, vol. 115(C).
  9. Ivanov, Stanislav Hristov & Webster, Craig & Stoilova, Elitza & Slobodskoy, Daniel, 2020. "Biosecurity, crisis management, automation technologies, and economic performance of travel, tourism and hospitality companies – a conceptual framework," SocArXiv 2hx6f, Center for Open Science.
  10. Christou, Prokopis & Hadjielias, Elias & Simillidou, Aspasia & Kvasova, Olga, 2023. "The use of intelligent automation as a form of digital transformation in tourism: Towards a hybrid experiential offering," Journal of Business Research, Elsevier, vol. 155(PB).
  11. Chen, Feier & Yang, Bi & Mattila, Anna S., 2022. "Should a robot wear a mask during the pandemic?," Annals of Tourism Research, Elsevier, vol. 94(C).
  12. Erica Mingotto & Federica Montaguti & Michele Tamma, 2021. "Challenges in re-designing operations and jobs to embody AI and robotics in services. Findings from a case in the hospitality industry," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(3), pages 493-510, September.
  13. Borghi, Matteo & Mariani, Marcello M., 2022. "The role of emotions in the consumer meaning-making of interactions with social robots," Technological Forecasting and Social Change, Elsevier, vol. 182(C).
  14. Wang, Yawei & Kang, Qi & Zhou, Shoujiang & Dong, Yuanyuan & Liu, Junqi, 2022. "The impact of service robots in retail: Exploring the effect of novelty priming on consumer behavior," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  15. Xiong, Xiling & Wong, IpKin Anthony & Yang, Fiona X., 2021. "Are we behaviorally immune to COVID-19 through robots?," Annals of Tourism Research, Elsevier, vol. 91(C).
  16. Chan, Elisa K. & Wan, Lisa C. & Yi, Xiao (Shannon), 2022. "Smart technology vs. embarrassed human: The inhibiting effect of anticipated technology embarrassment," Annals of Tourism Research, Elsevier, vol. 97(C).
  17. Yan, Huili & Tian, Tian & Xiong, Hao, 2025. "The power of emojis: Enhancing the willingness to adopt chatbot recommendations," Journal of Retailing and Consumer Services, Elsevier, vol. 87(C).
  18. Iyad Rahwan & Azim Shariff & Jean-François Bonnefon, 2025. "The science fiction science method," Nature, Nature, vol. 644(8075), pages 51-58, August.
  19. Liu, Xing (Stella) & Wan, Lisa C. & Yi, Xiao (Shannon), 2022. "Humanoid versus non-humanoid robots: How mortality salience shapes preference for robot services under the COVID-19 pandemic?," Annals of Tourism Research, Elsevier, vol. 94(C).
  20. Lv, Xingyang & Shi, Kewei & He, Yueying & Ji, Yingchao & Lan, Tian, 2024. "My colleague is not “human”: Will working with robots make you act more indifferently?," Journal of Business Research, Elsevier, vol. 176(C).
  21. Farrukh Rafiq & Nikhil Dogra & Mohd Adil & Jei-Zheng Wu, 2022. "Examining Consumer’s Intention to Adopt AI-Chatbots in Tourism Using Partial Least Squares Structural Equation Modeling Method," Mathematics, MDPI, vol. 10(13), pages 1-15, June.
  22. Wu, Lunwen & Wang, Zhouyiying & Liao, Zhixue & Xiao, Di & Han, Peng & Li, Wenyong & Chen, Qin, 2024. "Multi-day tourism recommendations for urban tourists considering hotel selection: A heuristic optimization approach," Omega, Elsevier, vol. 126(C).
  23. Chryssoula Chatzigeorgiou & Evangelos Christou & Ioanna Simeli, 2025. "From Brochures to Bytes: Destination Branding through Social, Mobile, and AI—A Systematic Narrative Review with Meta-Analysis," Administrative Sciences, MDPI, vol. 15(9), pages 1-57, September.
  24. Lv, Xingyang & Yang, Yufan & Qin, Dazhi & Liu, Xiaoyan, 2025. "AI service may backfire: Reduced service warmth due to service provider transformation," Journal of Retailing and Consumer Services, Elsevier, vol. 85(C).
  25. Hannes Thees & Elina Störmann & Franziska Thiele & Natalie Olbrich, 2021. "Shaping digitalization among German tourism service providers: Processes and implications," Post-Print hal-03373971, HAL.
  26. Vasile MAZILESCU, 2021. "Tourism Industry must benefit from IT&C Hyperautomation," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 1, pages 97-106.
  27. Song, Mengmeng & Jiang, Wenjing & Xing, Xinyu & Mou, Jian & Duan, Yucong, 2026. "The more human-like the better? Effect of anthropomorphic level on customer intention to participate in AI service recovery," Technology in Society, Elsevier, vol. 84(C).
  28. Alicia Orea-Giner & Laura Fuentes-Moraleda & Teresa Villacé-Molinero & Ana Muñoz-Mazón & Jorge Calero-Sanz, 2022. "Does the Implementation of Robots in Hotels Influence the Overall TripAdvisor Rating? A Text Mining Analysis from the Industry 5.0 Approach," Post-Print hal-04039195, HAL.
  29. Stanislav Hristov Ivanov & Craig Webster & Elitza Stoilova & Daniel Slobodskoy, 2022. "Biosecurity, crisis management, automation technologies and economic performance of travel, tourism and hospitality companies – A conceptual framework," Tourism Economics, , vol. 28(1), pages 3-26, February.
  30. Seyitoğlu, Faruk & Ivanov, Stanislav Hristov, 2020. "Understanding the Robotic Restaurant Experience: A Multiple Case Study," SocArXiv e6rfa, Center for Open Science.
  31. Francesc Fusté-Forné & Tazim Jamal, 2021. "Co-Creating New Directions for Service Robots in Hospitality and Tourism," Tourism and Hospitality, MDPI, vol. 2(1), pages 1-19, January.
  32. Lv, Xingyang & Liu, Yue & Luo, Jingjing & Liu, Yuqing & Li, Chunxiao, 2021. "Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure," Annals of Tourism Research, Elsevier, vol. 87(C).
  33. repec:bcp:journl:v:8:y:2024:i:1:p:2471-2480 is not listed on IDEAS
  34. Kichan Nam & Christopher S. Dutt & Prakash Chathoth & Abdelkader Daghfous & M. Sajid Khan, 2021. "The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(3), pages 553-574, September.
  35. Chrysa Agapitou & Athanasia Sabazioti & Petros Bouchoris & Maria-Theodora Folina & Dimitris Folinas & George Tsaramiadis, 2025. "How Can Chatbots Help Companies to Improve the Customer Experience Offered to Their End Users/Customers in the Tourism Industry?," Tourism and Hospitality, MDPI, vol. 6(4), pages 1-21, October.
  36. Sullivan, Yulia & Fosso Wamba, Samuel, 2024. "Artificial intelligence and adaptive response to market changes: A strategy to enhance firm performance and innovation," Journal of Business Research, Elsevier, vol. 174(C).
  37. Cezara M. GIUGULA & Daniel G. DINU, 2025. "The Digital Resonance Paradigm: Reframing Information And Communication Technologies As Cognitive-Emotional Systems Of Coherence," Journal of Information Systems & Operations Management, Romanian-American University, vol. 19(2), pages 204-230, December.
  38. Wan, Lisa C. & Chan, Elisa K. & Luo, Xiaoyan, 2021. "ROBOTS COME to RESCUE: How to reduce perceived risk of infectious disease in Covid19-stricken consumers?," Annals of Tourism Research, Elsevier, vol. 88(C).
  39. Cezar Mihălcescu & Silvia Beatrice Sion & Silvia Ionel Iacob, 2025. "Benefits And Role Of Artificial Intelligence In The Tourism Industry," Romanian Economic Business Review, Romanian-American University, vol. 20(1), pages 33-41, March.
  40. Ana María García-López & Luis Galindo-Pérez-de-Azpillaga & Concepción Foronda-Robles, 2025. "The Flow of Digital Transition: The Challenges of Technological Solutions for Hotels," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 178(3), pages 1323-1346, July.
  41. Hu, Jihao & Huang, GuoQiong Ivanka & Wong, IpKin Anthony & Wan, Lisa C., 2024. "AI trust divide: How recruiter-candidate roles shape tourism personnel decision-making," Annals of Tourism Research, Elsevier, vol. 109(C).
  42. Małgorzata Sztorc, 2021. "Autonomous Enterprise as a Model of Hotel Operation in the Aftermath of the COVID-19 Pandemic," Sustainability, MDPI, vol. 14(1), pages 1-19, December.
  43. Liao, Zhixue & Zheng, Weimin & Lin, Zhibin, 2022. "Time apart while together: A smart trip design for group travelers," Annals of Tourism Research, Elsevier, vol. 93(C).
  44. Siddik, Abu Bakkar & Forid, Md. Shak & Yong, Li & Du, Anna Min & Goodell, John W., 2025. "Artificial intelligence as a catalyst for sustainable tourism growth and economic cycles," Technological Forecasting and Social Change, Elsevier, vol. 210(C).
  45. Ayse Begum Ersoy & Ziqi Cui, 2021. "Service Robots Usage in Marketing Hospitality in China," Journal of Business Administration Research, Journal of Business Administration Research, Sciedu Press, vol. 10(2), pages 1-13, October.
  46. van Esch, Patrick & Cui, Yuanyuan (Gina) & Das, Gopal & Jain, Shailendra Pratap & Wirtz, Jochen, 2022. "Tourists and AI: A political ideology perspective," Annals of Tourism Research, Elsevier, vol. 97(C).
  47. Yao Zhang & Xiaokun Li, 2026. "Exploring asymmetric effects of service attributes of robots on customer satisfaction in hotels," Information Technology & Tourism, Springer, vol. 28(1), pages 1-30, June.
  48. Gyutae Lee & Yunsik Kim, 2022. "Effects of Resistance Barriers to Service Robots on Alternative Attractiveness and Intention to Use," SAGE Open, , vol. 12(2), pages 21582440221, May.
  49. Tianyang Luo & Ahmad Edwin Mohamed & Noor Suhaila Yusof, 2024. "Travel Choices and Perceived Images Influenced by AI Interactive Approaches of Travel Apps: An Evidence From Chinese Mobile Travel Users," SAGE Open, , vol. 14(4), pages 21582440241, October.
  50. Borghi, Matteo & Mariani, Marcello M., 2021. "Service robots in online reviews: Online robotic discourse," Annals of Tourism Research, Elsevier, vol. 87(C).
  51. Ivanov, Stanislav & Webster, Craig, 2024. "Automated decision-making: Hoteliers’ perceptions," Technology in Society, Elsevier, vol. 76(C).
  52. JiaLiang Pan & Yi-Man Teng & Kun-Shan Wu, 2025. "Psychological Aspects of Security Awareness on Facial Recognition Services Adoption in Hotels: A Protection Motivation Theory Approach," SAGE Open, , vol. 15(3), pages 21582440251, August.
  53. Lin Li & Kyung Young Lee & Emmanuel Emokpae & Sung-Byung Yang, 2021. "What makes you continuously use chatbot services? Evidence from chinese online travel agencies," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(3), pages 575-599, September.
  54. Zhong, Lina & Verma, Rohit & Wei, Wenqi & Morrsion, Alastair M. & Yang, Liyu, 2022. "Multi-stakeholder perspectives on the impacts of service robots in urban hotel rooms," Technology in Society, Elsevier, vol. 68(C).
  55. Choi, Sungwoo & Yeon, Jihwan & Song, Hyoung Ju & Hu, Jihao, 2023. "Information technology as a buffer against COVID-19," Annals of Tourism Research, Elsevier, vol. 98(C).
  56. Stanislav Ivanov & Faruk Seyitoğlu & Martina Markova, 2020. "Hotel managers’ perceptions towards the use of robots: a mixed-methods approach," Information Technology & Tourism, Springer, vol. 22(4), pages 505-535, December.
  57. Yangyang Cui & Jia Zhu & Zhili Duan & Zhenhua Liao & Song Wang & Weiqiang Liu, 2022. "Artificial Intelligence in Spinal Imaging: Current Status and Future Directions," IJERPH, MDPI, vol. 19(18), pages 1-21, September.
  58. Salim Jibrin Danbatta & Asaf Varol, 2022. "ANN–polynomial–Fourier series modeling and Monte Carlo forecasting of tourism data," Journal of Forecasting, John Wiley & Sons, Ltd., vol. 41(5), pages 920-932, August.
  59. Ieva Meidute-Kavaliauskiene & Şemsettin Çiğdem & Bülent Yıldız & Sigitas Davidavicius, 2021. "The Effect of Perceptions on Service Robot Usage Intention: A Survey Study in the Service Sector," Sustainability, MDPI, vol. 13(17), pages 1-18, August.
  60. Efrén De la Mora Velasco & Arthur Huang & Adam Haney, 2021. "An Employee Sharing Model for the Tourism and Hospitality Industry," Tourism and Hospitality, MDPI, vol. 2(2), pages 1-5, April.
  61. Sandra Maria Correia Loureiro & Ricardo Godinho Bilro & Diogo Neto, 2023. "Working with AI: can stress bring happiness?," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 233-255, March.
  62. Tuomi, Aarni & Tussyadiah, Iis & Ling, Erin Chao & Miller, Graham & Lee, Geunhee, 2020. "x=(tourism_work) y=(sdg8) while y=true: automate(x)," Annals of Tourism Research, Elsevier, vol. 84(C).
  63. Thees, Hannes & Störmann, Elina & Thiele, Franziska & Olbrich, Natalie, 2021. "Shaping digitalization among German tourism service providers: Processes and implications," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 7, pages 3-15.
  64. Manthiou, Aikaterini & Klaus, Phil, 2022. "The interplaying factors of the robotic tourism experience: The customer journey's touchpoints, context, and qualities," Technological Forecasting and Social Change, Elsevier, vol. 177(C).
  65. Kemperman, Astrid, 2021. "A review of research into discrete choice experiments in tourism: Launching the Annals of Tourism Research Curated Collection on Discrete Choice Experiments in Tourism," Annals of Tourism Research, Elsevier, vol. 87(C).
  66. Liu, Xing (Stella) & Yi, Xiao (Shannon) & Wan, Lisa C., 2022. "Friendly or competent? The effects of perception of robot appearance and service context on usage intention," Annals of Tourism Research, Elsevier, vol. 92(C).
  67. Plattfaut, Ralf & Koch, Julian, 2021. "Preserving the legacy – Why do professional soccer clubs (not) adopt innovative process technologies? A grounded theory study," Journal of Business Research, Elsevier, vol. 136(C), pages 237-250.
  68. Aikaterini Manthiou & Phil Klaus & Volker G. Kuppelwieser & William Reeves, 2021. "Man vs machine: examining the three themes of service robotics in tourism and hospitality," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(3), pages 511-527, September.
  69. Yulan Fan & Aliana Man Wai Leong & IpKin Anthony Wong & Jingwen (Daisy) Huang, 2024. "The perils of smart technology in museums," Information Technology & Tourism, Springer, vol. 26(4), pages 587-609, December.
  70. Liu, Xiaohui & He, Xiaoyu & Wang, Mengmeng & Shen, Huizhang, 2022. "What influences patients' continuance intention to use AI-powered service robots at hospitals? The role of individual characteristics," Technology in Society, Elsevier, vol. 70(C).
  71. Janarthanan Balakrishnan & Yogesh K. Dwivedi & Laurie Hughes & Frederic Boy, 2024. "Enablers and Inhibitors of AI-Powered Voice Assistants: A Dual-Factor Approach by Integrating the Status Quo Bias and Technology Acceptance Model," Information Systems Frontiers, Springer, vol. 26(3), pages 921-942, June.
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