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Should a robot wear a mask during the pandemic?

Author

Listed:
  • Chen, Feier
  • Yang, Bi
  • Mattila, Anna S.

Abstract

•Tourists' responses to service robots' mask-wearing depend on political ideology.•Liberals prefer to interact with robots wearing masks.•Conservatives prefer to interact with robots without masks.•I-sharing may enhance tourists' acceptance of service robots.

Suggested Citation

  • Chen, Feier & Yang, Bi & Mattila, Anna S., 2022. "Should a robot wear a mask during the pandemic?," Annals of Tourism Research, Elsevier, vol. 94(C).
    • Handle: RePEc:eee:anture:v:94:y:2022:i:c:s0160738322000585
    DOI: 10.1016/j.annals.2022.103407
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    References listed on IDEAS

    as
    1. Park, Sangwon, 2020. "Multifaceted trust in tourism service robots," Annals of Tourism Research, Elsevier, vol. 81(C).
    2. Tussyadiah, Iis, 2020. "A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism," Annals of Tourism Research, Elsevier, vol. 81(C).
    3. Blair Kidwell & Adam Farmer & David M. Hardesty, 2013. "Getting Liberals and Conservatives to Go Green: Political Ideology and Congruent Appeals," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 40(2), pages 350-367.
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