IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v15y2023i14p11445-d1201207.html
   My bibliography  Save this article

Discovering the Sustainable Innovation Service Process of Organizational Environment, Information Sharing and Satisfaction: The Moderating Roles of Pressure

Author

Listed:
  • Chih-Hsing Liu

    (Department of Tourism Management, National Kaohsiung University of Science and Technology, Kaohsiung 807, Taiwan)

  • Quoc Phong La

    (Department of Tourism Management, National Kaohsiung University of Science and Technology, Kaohsiung 807, Taiwan)

  • Yen-Ling Ng

    (Department of Tourism Management, National Kaohsiung University of Science and Technology, Kaohsiung 807, Taiwan)

  • Rullyana Puspitaningrum Mamengko

    (Department of Tourism Management, National Kaohsiung University of Science and Technology, Kaohsiung 807, Taiwan)

Abstract

Sustainability issues have been highly impacted during the pandemic period, and issues of sustainability are receiving increasing attention and have been embedded in tourism and hospitality management. To follow customer changes and sustainability requirements, employee behavior is a significant determinant of organizations’ sustainable service innovation. Data were collected from 454 restaurant employees to confirm the proposed hypothesis and investigate the organization of sustainable service innovation processes. The results showed that organizational environments may encourage employees to engage in information sharing and satisfaction to enhance sustainable service innovation through achievement and improvement. Further, this study also asserts that pressure is a critical attribute that moderates the relationship between achievement and improvement for sustainable service innovation. Theoretical and managerial implications are also introduced and discussed.

Suggested Citation

  • Chih-Hsing Liu & Quoc Phong La & Yen-Ling Ng & Rullyana Puspitaningrum Mamengko, 2023. "Discovering the Sustainable Innovation Service Process of Organizational Environment, Information Sharing and Satisfaction: The Moderating Roles of Pressure," Sustainability, MDPI, vol. 15(14), pages 1-26, July.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:14:p:11445-:d:1201207
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/15/14/11445/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/15/14/11445/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Park, Sangwon, 2020. "Multifaceted trust in tourism service robots," Annals of Tourism Research, Elsevier, vol. 81(C).
    2. Komlan Gbongli & Yongan Xu & Komi Mawugbe Amedjonekou, 2019. "Extended Technology Acceptance Model to Predict Mobile-Based Money Acceptance and Sustainability: A Multi-Analytical Structural Equation Modeling and Neural Network Approach," Sustainability, MDPI, vol. 11(13), pages 1-33, July.
    3. Jeou-Shyan Horng & Chung-Jen Wang & Chih-Hsing Liu & Sheng-Fang Chou & Chang-Yen Tsai, 2016. "The Role of Sustainable Service Innovation in Crafting the Vision of the Hospitality Industry," Sustainability, MDPI, vol. 8(3), pages 1-18, March.
    4. Defeng Yang & Aric Xu Wang & Kevin Zheng Zhou & Wei Jiang, 2019. "Environmental Strategy, Institutional Force, and Innovation Capability: A Managerial Cognition Perspective," Journal of Business Ethics, Springer, vol. 159(4), pages 1147-1161, November.
    5. Youn Kue Na & Sungmin Kang & Hye Yeon Jeong, 2019. "The Effect of Market Orientation on Performance of Sharing Economy Business: Focusing on Marketing Innovation and Sustainable Competitive Advantage," Sustainability, MDPI, vol. 11(3), pages 1-19, January.
    6. Shan Wu & Ying Li, 2023. "A Study on the Impact of Digital Transformation on Corporate ESG Performance: The Mediating Role of Green Innovation," Sustainability, MDPI, vol. 15(8), pages 1-17, April.
    7. Hui Li & Nazir Sajjad & Qun Wang & Asadullah Muhammad Ali & Zeb Khaqan & Shafi Amina, 2019. "Influence of Transformational Leadership on Employees’ Innovative Work Behavior in Sustainable Organizations: Test of Mediation and Moderation Processes," Sustainability, MDPI, vol. 11(6), pages 1-21, March.
    8. Lixin Zhou & Jie Lin & Yanfeng Li & Zhenyu Zhang, 2020. "Innovation Diffusion of Mobile Applications in Social Networks: A Multi-Agent System," Sustainability, MDPI, vol. 12(7), pages 1-17, April.
    9. Sheng-Fang Chou & Jeou-Shyan Horng & Chih-Hsing Liu & Yung-Chuan Huang & Yu-Chun Chung, 2016. "Expert Concepts of Sustainable Service Innovation in Restaurants in Taiwan," Sustainability, MDPI, vol. 8(8), pages 1-19, August.
    10. Ali Junaid Khan & Waseem Ul Hameed & Jawad Iqbal & Ashfaq Ahmad Shah & Muhammad Atiq Ur Rehman Tariq & Saira Ahmed, 2022. "Adoption of Sustainability Innovations and Environmental Opinion Leadership: A Way to Foster Environmental Sustainability through Diffusion of Innovation Theory," Sustainability, MDPI, vol. 14(21), pages 1-20, November.
    11. Sajjad Nazir & Wang Qun & Li Hui & Amina Shafi, 2018. "Influence of Social Exchange Relationships on Affective Commitment and Innovative Behavior: Role of Perceived Organizational Support," Sustainability, MDPI, vol. 10(12), pages 1-20, November.
    12. Ali, Ahsan & Bahadur, Waseem & Wang, Nan & Luqman, Adeel & Khan, Ali Nawaz, 2020. "Improving team innovation performance: Role of social media and team knowledge management capabilities," Technology in Society, Elsevier, vol. 61(C).
    13. Qaisar Iqbal & Noor Hazlina Ahmad & Yongmei Li, 2021. "Sustainable Leadership in Frontier Asia Region: Managerial Discretion and Environmental Innovation," Sustainability, MDPI, vol. 13(9), pages 1-14, April.
    14. Wu, Bao & Fang, Hanqing & Jacoby, Gady & Li, Geling & Wu, Zhenyu, 2022. "Environmental regulations and innovation for sustainability? Moderating effect of political connections," Emerging Markets Review, Elsevier, vol. 50(C).
    15. Dameng Hu & Yuanzhe Huang & Changbiao Zhong, 2021. "Does Environmental Information Disclosure Affect the Sustainable Development of Enterprises: The Role of Green Innovation," Sustainability, MDPI, vol. 13(19), pages 1-22, October.
    16. Shao, Yan & Nijstad, Bernard A. & Täuber, Susanne, 2019. "Creativity under workload pressure and integrative complexity: The double-edged sword of paradoxical leadership," Organizational Behavior and Human Decision Processes, Elsevier, vol. 155(C), pages 7-19.
    17. repec:mpr:mprres:7221 is not listed on IDEAS
    18. Ashley S. Otto & David M. Szymanski & Rajan Varadarajan, 2020. "Customer satisfaction and firm performance: insights from over a quarter century of empirical research," Journal of the Academy of Marketing Science, Springer, vol. 48(3), pages 543-564, May.
    19. Shanshan Gao & Wenqi Li & Jiayi Meng & Jianfeng Shi & Jianhua Zhu, 2023. "A Study on the Impact Mechanism of Digitalization on Corporate Green Innovation," Sustainability, MDPI, vol. 15(8), pages 1-21, April.
    20. Asif Khan & Chih-Cheng Chen & Kwanrat Suanpong & Athapol Ruangkanjanases & Santhaya Kittikowit & Shih-Chih Chen, 2021. "The Impact of CSR on Sustainable Innovation Ambidexterity: The Mediating Role of Sustainable Supply Chain Management and Second-Order Social Capital," Sustainability, MDPI, vol. 13(21), pages 1-25, November.
    21. Lin Liang & Zhishang Zhang & Jianlan Guo, 2023. "The Effectiveness of Augmented Reality in Physical Sustainable Education on Learning Behaviour and Motivation," Sustainability, MDPI, vol. 15(6), pages 1-28, March.
    22. Liu, Chih-Hsing Sam, 2018. "Examining social capital, organizational learning and knowledge transfer in cultural and creative industries of practice," Tourism Management, Elsevier, vol. 64(C), pages 258-270.
    23. Steven J. H. Shiau & Chi-Yo Huang & Chia-Lee Yang & Jer-Nan Juang, 2018. "A Derivation of Factors Influencing the Innovation Diffusion of the OpenStreetMap in STEM Education," Sustainability, MDPI, vol. 10(10), pages 1-29, September.
    24. Cristina M. Pulido & Laura Ruiz-Eugenio & Gisela Redondo-Sama & Beatriz Villarejo-Carballido, 2020. "A New Application of Social Impact in Social Media for Overcoming Fake News in Health," IJERPH, MDPI, vol. 17(7), pages 1-15, April.
    25. Rajan Varadarajan, 2017. "Innovating for sustainability: a framework for sustainable innovations and a model of sustainable innovations orientation," Journal of the Academy of Marketing Science, Springer, vol. 45(1), pages 14-36, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Qiuxiang Wen & Yingxuan Wu & Jing Long, 2021. "Influence of Ethical Leadership on Employees’ Innovative Behavior: The Role of Organization-Based Self-Esteem and Flexible Human Resource Management," Sustainability, MDPI, vol. 13(3), pages 1-15, January.
    2. Stanley Y. B. Huang & Chih-Wen Ting & Ming-Way Li, 2021. "The Effects of Green Transformational Leadership on Adoption of Environmentally Proactive Strategies: The Mediating Role of Green Engagement," Sustainability, MDPI, vol. 13(6), pages 1-11, March.
    3. Reem S. Al-Mansoori & Muammer Koç, 2019. "Transformational Leadership, Systems, and Intrinsic Motivation Impacts on Innovation in Higher Education Institutes: Faculty Perspectives in Engineering Colleges," Sustainability, MDPI, vol. 11(15), pages 1-26, July.
    4. Li-Min Chuang & Tsung-Shih Kuo & Guei-Yun Luo, 2020. "The Sustainable Service Innovation Model in the Chain Restaurant Industry: Circular Economy Perspective," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 10(4), pages 1-1.
    5. Nwankwo Cosmas Anayochukwu & Kanyangale Macdonald Isaac, 2019. "Market Orientation and Survival of Small and Medium Enterprises in Nigeria," Foundations of Management, Sciendo, vol. 11(1), pages 291-304, January.
    6. Arnold Pabian & Barbara Pabian, 2023. "Role of Social Media in Managing Knowledge of the Young Generation in the Sustainability Area," Sustainability, MDPI, vol. 15(7), pages 1-16, March.
    7. Francisco Liébana-Cabanillas & Nidhi Singh & Zoran Kalinic & Elena Carvajal-Trujillo, 2021. "Examining the determinants of continuance intention to use and the moderating effect of the gender and age of users of NFC mobile payments: a multi-analytical approach," Information Technology and Management, Springer, vol. 22(2), pages 133-161, June.
    8. Hu, Hui & Qi, Shaozhou & Chen, Yuanzhi, 2023. "Using green technology for a better tomorrow: How enterprises and government utilize the carbon trading system and incentive policies," China Economic Review, Elsevier, vol. 78(C).
    9. Nusirat Ojuolape Gold & Fauziah Md. Taib & Yaxin Ma, 2022. "Firm-Level Attributes, Industry-Specific Factors, Stakeholder Pressure, and Country-Level Attributes: Global Evidence of What Inspires Corporate Sustainability Practices and Performance," Sustainability, MDPI, vol. 14(20), pages 1-28, October.
    10. Ghulam Abid & Francoise Contreras & Saira Ahmed & Tehmina Qazi, 2019. "Contextual Factors and Organizational Commitment: Examining the Mediating Role of Thriving at Work," Sustainability, MDPI, vol. 11(17), pages 1-18, August.
    11. Petteri Repo & Kaisa Matschoss, 2019. "Social Innovation for Sustainability Challenges," Sustainability, MDPI, vol. 12(1), pages 1-12, December.
    12. Ana Labella-Fernández & M. Mar Serrano-Arcos & Belén Payán-Sánchez, 2021. "Firm Growth as a Driver of Sustainable Product Innovation: Mediation and Moderation Analysis. Evidence from Manufacturing Firms," IJERPH, MDPI, vol. 18(5), pages 1-22, March.
    13. Luo, Lianfa & Cheng, Zhiming & Ye, Qingqing & Cheng, Yanjun & Smyth, Russell & Yang, Zhiqing & Zhang, Le, 2023. "Nonmonetary Awards and Innovation: Evidence from Winning China's Top Brand Contest," GLO Discussion Paper Series 1345, Global Labor Organization (GLO).
    14. Varadarajan, Rajan & Kaul, Rupali, 2018. "Doing well by doing good innovations: alleviation of social problems in emerging markets through corporate social innovations," Journal of Business Research, Elsevier, vol. 86(C), pages 225-233.
    15. Chi-Yo Huang & Min-Jen Yang & Jeen-Fong Li & Hueiling Chen, 2021. "A DANP-Based NDEA-MOP Approach to Evaluating the Patent Commercialization Performance of Industry–Academic Collaborations," Mathematics, MDPI, vol. 9(18), pages 1-26, September.
    16. Hoda M. Aboalsamh & Laith T. Khrais & Sami A. Albahussain, 2023. "Pioneering Perception of Green Fintech in Promoting Sustainable Digital Services Application within Smart Cities," Sustainability, MDPI, vol. 15(14), pages 1-13, July.
    17. Johnson, Nathan & Turnbull, Benjamin & Reisslein, Martin, 2022. "Social media influence, trust, and conflict: An interview based study of leadership perceptions," Technology in Society, Elsevier, vol. 68(C).
    18. Rubio-Andrés, Mercedes & Ramos-González, Mª del Mar & Sastre-Castillo, Miguel Ángel & Gutiérrez-Broncano, Santiago, 2023. "Stakeholder pressure and innovation capacity of SMEs in the COVID-19 pandemic: Mediating and multigroup analysis," Technological Forecasting and Social Change, Elsevier, vol. 190(C).
    19. Magadán-Díaz, Marta & Sotiriadis, Marios & Rivas-García, Jesús, 2019. "Drivers of eco-innovation in the Spanish hospitality industry," MPRA Paper 94090, University Library of Munich, Germany.
    20. Xingwei Li & Jiachi Dai & Jinrong He & Jingru Li & Yicheng Huang & Xiang Liu & Qiong Shen, 2022. "Mechanism of Enterprise Green Innovation Behavior Considering Coevolution Theory," IJERPH, MDPI, vol. 19(16), pages 1-19, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:15:y:2023:i:14:p:11445-:d:1201207. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.