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Information technology as a buffer against COVID-19

Author

Listed:
  • Choi, Sungwoo
  • Yeon, Jihwan
  • Song, Hyoung Ju
  • Hu, Jihao

Abstract

•Positive IT investment effects on hotel performance were reduced during the pandemic.•Continuous IT investment still provided a performance advantage.•This study informs the strategic responses of hotels to future external shocks.

Suggested Citation

  • Choi, Sungwoo & Yeon, Jihwan & Song, Hyoung Ju & Hu, Jihao, 2023. "Information technology as a buffer against COVID-19," Annals of Tourism Research, Elsevier, vol. 98(C).
    • Handle: RePEc:eee:anture:v:98:y:2023:i:c:s0160738322001785
    DOI: 10.1016/j.annals.2022.103527
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    References listed on IDEAS

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    1. Sharma, Abhinav & Shin, Hakseung & Santa-María, María Jesús & Nicolau, Juan Luis, 2021. "Hotels' COVID-19 innovation and performance," Annals of Tourism Research, Elsevier, vol. 88(C).
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    3. Jeffrey M Wooldridge, 2010. "Econometric Analysis of Cross Section and Panel Data," MIT Press Books, The MIT Press, edition 2, volume 1, number 0262232588, December.
    4. Tussyadiah, Iis, 2020. "A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism," Annals of Tourism Research, Elsevier, vol. 81(C).
    5. Hyoung Ju Song & Jihwan Yeon & Seoki Lee & Zhou Li, 2022. "The effect of an increase in federal minimum wage on the U.S. hotel industry: a difference-in-differences approach," Current Issues in Tourism, Taylor & Francis Journals, vol. 25(6), pages 887-900, March.
    6. Xiong, Xiling & Wong, IpKin Anthony & Yang, Fiona X., 2021. "Are we behaviorally immune to COVID-19 through robots?," Annals of Tourism Research, Elsevier, vol. 91(C).
    7. Qiu, Richard T.R. & Park, Jinah & Li, ShiNa & Song, Haiyan, 2020. "Social costs of tourism during the COVID-19 pandemic," Annals of Tourism Research, Elsevier, vol. 84(C).
    8. Melián-González, Santiago & Bulchand-Gidumal, Jacques, 2016. "A model that connects information technology and hotel performance," Tourism Management, Elsevier, vol. 53(C), pages 30-37.
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