Internal and external effects of quality on competitiveness: Applications for the hotel sector in Spain
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References listed on IDEAS
- Daughety, Andrew F & Nelson, Forrest D, 1988. "An Econometric Analysis of Changes in the Cost and Production Structure of the Trucking Industry, 1953-1982," The Review of Economics and Statistics, MIT Press, vol. 70(1), pages 67-75, February.
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- Bolton, Ruth N & Drew, James H, 1991. " A Multistage Model of Customers' Assessments of Service Quality and Value," Journal of Consumer Research, Oxford University Press, vol. 17(4), pages 375-384, March.
- Steenkamp, Jan-Benedict E. M., 1990. "Conceptual model of the quality perception process," Journal of Business Research, Elsevier, vol. 21(4), pages 309-333, December.
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NEP fieldsThis paper has been announced in the following NEP Reports:
- NEP-ALL-2004-02-29 (All new papers)
- NEP-COM-2004-02-29 (Industrial Competition)
- NEP-GEO-2004-02-29 (Economic Geography)
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