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Assessing Electronic Service Delivery in Municipalities

Author

Listed:
  • Tjerk Budding

    (School of Business and Economics, Vrije Universiteit Amsterdam)

  • Bram Faber

    (School of Business and Economics, Vrije Universiteit Amsterdam)

  • Raymond (R.H.J.M.) Gradus

    (School of Business and Economics, Vrije Universiteit Amsterdam; Tinbergen Institute, The Netherlands)

Abstract

In the Netherlands, electronic service delivery has become an important issue in many municipalities. Using the Internet for service delivery is seen as an important element of e-government. Based on 2014-2016 panel-data of ICT service delivery for all Dutch municipalities, we show that there is a large variety among the municipalities in the extent to which they offer their service delivery digitally. We explore the factors that may explain the differences among the municipalities. Some trends can be discerned, most notably the strong relationship of e-government adoption with demographic characteristics, such as population, population density and both older age and younger age groups. Remarkably, we did not find an influence of educa-tion and income. Finally, we did not observe a relation between municipal allocated costs and level of e-maturity, hereby leaving the question open if and how e-government can lead to cost reductions.

Suggested Citation

  • Tjerk Budding & Bram Faber & Raymond (R.H.J.M.) Gradus, 2017. "Assessing Electronic Service Delivery in Municipalities," Tinbergen Institute Discussion Papers 17-087/VIII, Tinbergen Institute.
    • Handle: RePEc:tin:wpaper:20170087
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    References listed on IDEAS

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    Cited by:

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    3. Maddalena Honorati & Florentin Kerschbaumer & Sara Johansson de Silva & Natalia Millan, 2019. "Work for a Better Future in Armenia," World Bank Publications - Reports 34412, The World Bank Group.
    4. Tu, Ran & Gai, Yijun (Jessie) & Farooq, Bilal & Posen, Daniel & Hatzopoulou, Marianne, 2020. "Electric vehicle charging optimization to minimize marginal greenhouse gas emissions from power generation," Applied Energy, Elsevier, vol. 277(C).

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    Keywords

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    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • H76 - Public Economics - - State and Local Government; Intergovernmental Relations - - - Other Expenditure Categories
    • H79 - Public Economics - - State and Local Government; Intergovernmental Relations - - - Other

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