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Organisational Memory and Innovation Across Projects: Integrated Service Provision in Engineering Design Firms

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Abstract

This paper provides an exploration of the dynamics of organisational remembering in firms operating through projects. The paper focuses in particular on the deliberate use of experience accumulated in the past in order to sustain innovation in the provision of services. It relies on the notions of boundary objects and brokers to empirically explore how a common memory crossing occupational and organisational boundaries is built. In so doing, it highlights how a boundary object as memory device in a project environment operates at different levels, i.e. personal, project-specific, organisational-specific and occupational specific, and how it takes different formats to perform its roles at each level. Finally, the paper highlights the role of specific communities, beyond that of specific individuals, as boundary brokers.

Suggested Citation

  • Eugenia Cacciatori, 2004. "Organisational Memory and Innovation Across Projects: Integrated Service Provision in Engineering Design Firms," SPRU Working Paper Series 117, SPRU - Science and Technology Policy Research, University of Sussex.
  • Handle: RePEc:sru:ssewps:117
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    File URL: http://www.sussex.ac.uk/spru/documents/sewp117.pdf
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    References listed on IDEAS

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    8. Stephen E. Roulac, 2001. "Corporate Property Strategy is Integral to Corporate Business Strategy," Journal of Real Estate Research, American Real Estate Society, vol. 22(1/2), pages 129-152.
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    More about this item

    Keywords

    project development; innovation processes; organisational memory; boundary brokers;

    JEL classification:

    • O22 - Economic Development, Innovation, Technological Change, and Growth - - Development Planning and Policy - - - Project Analysis
    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives

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