IDEAS home Printed from https://ideas.repec.org/p/sol/wpaper/2013-138387.html
   My bibliography  Save this paper

Team Dynamics and the Marshmallow Challenge: studying team performance and personal satisfaction with a focus on verbal interactions

Author

Listed:
  • Hanna Daoudy
  • Michel Verstraeten

Abstract

The present study analyses the impacts of verbal interactions as well as the team’s international diversity on team performance and on team members’ satisfaction during a game called the Marshmallow Challenge. Ninety-one students from a business school participated in the game, forming twenty-three teams. The purpose was to construct the highest freestanding structure with 20 sticks of spaghettis and a marshmallow on top. Participants only had eighteen minutes to achieve this goal. The variables were measured through observations and through individual questionnaires. Results show that verbal interactions played a critical role on both performance and satisfaction. Teams where some of the members spoke more than others were more likely to achieve higher performance. Members in these teams were also more satisfied regarding the team outcome. Furthermore, open discussions in teams decreased the members’ communication process satisfaction. Finally interesting results appeared in international teams. For instance, the average level of anger and frustration was highest in these teams. This in turn had an impact on personal satisfaction. More specifically, the team’s international diversity affected negatively the members’ communication process satisfaction. Taken together, these findings show that communication strongly affected performance and satisfaction and it significantly influenced members’ willingness to remain in the same team. Despite these observations, the current study presents some limitations that will be discussed and that should be taken into account for further research.

Suggested Citation

  • Hanna Daoudy & Michel Verstraeten, 2013. "Team Dynamics and the Marshmallow Challenge: studying team performance and personal satisfaction with a focus on verbal interactions," Working Papers CEB 13-006, ULB -- Universite Libre de Bruxelles.
  • Handle: RePEc:sol:wpaper:2013/138387
    as

    Download full text from publisher

    File URL: https://dipot.ulb.ac.be/dspace/bitstream/2013/138387/1/wp13006.pdf
    Download Restriction: info:eu-repo/semantics/openAccess

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Keywords

    team performance; team members’ satisfaction; verbal interactions;

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sol:wpaper:2013/138387. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Benoit Pauwels). General contact details of provider: http://edirc.repec.org/data/cebulbe.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.