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Satisfaction with faith-inspired health care services in Africa: review and evidence from household surveys

  • Olivier, Jill
  • Wodon, Quentin

Patient service satisfaction has become a critical concept, utilized both in the assessment of quality of care and to predict a range of health-related behaviors and outcomes. What can be said about patient satisfaction with faith-inspired institutions (FIIs) in the African context in comparison with other providers, and especially public providers? Our objective in this paper is first to review what evidence there is in the literature that might cast light on the comparative satisfaction of patients with FII-health services in Africa today. Second, we present new evidence from household surveys in six African countries on satisfaction rates. Overall, the results suggest that satisfaction with the services provided by FIIs is higher than with those provided by public facilities.

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File URL: http://mpra.ub.uni-muenchen.de/45374/1/MPRA_paper_45374.pdf
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Paper provided by University Library of Munich, Germany in its series MPRA Paper with number 45374.

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Date of creation: Nov 2012
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Handle: RePEc:pra:mprapa:45374
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Web page: http://mpra.ub.uni-muenchen.de

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  1. Reinikka, Ritva & Svensson, Jakob, 2004. "Working for God?," CEPR Discussion Papers 4214, C.E.P.R. Discussion Papers.
  2. Gemignani, Regina & Wodon, Quentin, 2012. "How do households choose between health providers? results from qualitative fieldwork in Burkina Faso," MPRA Paper 45375, University Library of Munich, Germany.
  3. Shojo, Mari & Tsimpo, Clarence & Wodon, Quentin, 2012. "Satisfaction with and reasons for choosing faith-inspired health care provision in Ghana," MPRA Paper 45376, University Library of Munich, Germany.
  4. Marty Makinen & Stephanie Sealy & Ricardo A. Bitrán & Sam Adjei & Rodrigo Muñoz, 2011. "Private Health Sector Assessment in Ghana," World Bank Publications, The World Bank, number 5956, August.
  5. Ritva Reinikka & Paul Collier, 2001. "Uganda's Recovery : The Role of Farms, Firms, and Government," World Bank Publications, The World Bank, number 13850, August.
  6. Pieter Serneels & Jose G. Montalvo & Gunilla Pettersson & Tomas Lievens & Jean Damascene Butera & Aklilu Kidanu, 2010. "Who Wants to Work in a Rural Health Post? The Role of Intrinsic Motivation, Rural Background and Faith-Based Institutions in Rwanda and Ethiopia," CSAE Working Paper Series 2010-10, Centre for the Study of African Economies, University of Oxford.
  7. Adetunji, Jacob Ayodele, 1992. "Church-based obstetric care in a Yoruba community, Nigeria," Social Science & Medicine, Elsevier, vol. 35(9), pages 1171-1178, November.
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