Satisfaction with faith-inspired health care services in Africa: review and evidence from household surveys
Patient service satisfaction has become a critical concept, utilized both in the assessment of quality of care and to predict a range of health-related behaviors and outcomes. What can be said about patient satisfaction with faith-inspired institutions (FIIs) in the African context in comparison with other providers, and especially public providers? Our objective in this paper is first to review what evidence there is in the literature that might cast light on the comparative satisfaction of patients with FII-health services in Africa today. Second, we present new evidence from household surveys in six African countries on satisfaction rates. Overall, the results suggest that satisfaction with the services provided by FIIs is higher than with those provided by public facilities.
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| Date of creation: | Nov 2012 |
| Handle: | RePEc:pra:mprapa:45374 |
| Contact details of provider: | Postal: Ludwigstraße 33, D-80539 Munich, Germany Phone: +49-(0)89-2180-2459 Fax: +49-(0)89-2180-992459 Web page: https://mpra.ub.uni-muenchen.de More information through EDIRC
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References listed on IDEAS
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- Reinikka, Ritva & Svensson, Jakob, 2004. "Working for God?," CEPR Discussion Papers 4214, C.E.P.R. Discussion Papers.
- Serneels, Pieter & Montalvo, Jose G. & Pettersson, Gunilla & Lievens, Tomas & Butera, Jean Damascene & Kidanu, Aklilu, 2010.
"Who Wants to Work in a Rural Health Post? The Role of Intrinsic Motivation, Rural Background and Faith-Based Institutions in Rwanda and Ethiopia,"
IZA Discussion Papers
4831, Institute for the Study of Labor (IZA).
- Pieter Serneels & Jose G. Montalvo & Gunilla Pettersson & Tomas Lievens & Jean Damascene Butera & Aklilu Kidanu, 2010. "Who Wants to Work in a Rural Health Post? The Role of Intrinsic Motivation, Rural Background and Faith-Based Institutions in Rwanda and Ethiopia," CSAE Working Paper Series 2010-10, Centre for the Study of African Economies, University of Oxford.
- Ritva Reinikka & Paul Collier, 2001. "Uganda's Recovery : The Role of Farms, Firms, and Government," World Bank Publications, The World Bank, number 13850, October.
- Gemignani, Regina & Wodon, Quentin, 2012. "How do households choose between health providers? results from qualitative fieldwork in Burkina Faso," MPRA Paper 45375, University Library of Munich, Germany.
- Adetunji, Jacob Ayodele, 1992. "Church-based obstetric care in a Yoruba community, Nigeria," Social Science & Medicine, Elsevier, vol. 35(9), pages 1171-1178, November.
- Shojo, Mari & Tsimpo, Clarence & Wodon, Quentin, 2012. "Satisfaction with and reasons for choosing faith-inspired health care provision in Ghana," MPRA Paper 45376, University Library of Munich, Germany.
- Marty Makinen & Stephanie Sealy & Ricardo A. Bitrán & Sam Adjei & Rodrigo Muñoz, 2011. "Private Health Sector Assessment in Ghana," World Bank Publications, The World Bank, number 5956, October. Full references (including those not matched with items on IDEAS)
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