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Satisfaction with and reasons for choosing faith-inspired health care provision in Ghana

Listed author(s):
  • Shojo, Mari
  • Tsimpo, Clarence
  • Wodon, Quentin

This paper relies on household survey data as well as qualitative fieldwork to answer two questions about the services provided by faith-inspired health care providers in Ghana: how satisfied are patients with the services received?; and why are patients choosing faith-inspired providers for care? The quantitative survey data suggests that the level of satisfaction with the services provided by faith-inspired facilities is similar to that for public facilities, but lower than for private non-religious facilities. The qualitative data suggests that the reasons that lead patients to choose faith-inspired providers are not related to religion per se, but rather to the quality of the services provided, including (but not only) through the values of dignity and respect for patients that these facilities exhibit. Indirectly this suggests that the satisfaction with and quality of services provided by faith-inspired providers may be higher than suggested by survey data. At the same time, patients mention some areas for improvement including in terms of availability of medicines and equipment.

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File URL: https://mpra.ub.uni-muenchen.de/45376/1/MPRA_paper_45376.pdf
File Function: original version
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Paper provided by University Library of Munich, Germany in its series MPRA Paper with number 45376.

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Date of creation: Nov 2012
Handle: RePEc:pra:mprapa:45376
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  1. Olivier, Jill & Wodon, Quentin, 2012. "Satisfaction with faith-inspired health care services in Africa: review and evidence from household surveys," MPRA Paper 45374, University Library of Munich, Germany.
  2. Jill Olivier & Mari Shojo & Quentin Wodon, 2014. "Faith-Inspired Health Care Provision In Ghana: Market Share, Reach To The Poor, And Performance," The Review of Faith & International Affairs, Taylor & Francis Journals, vol. 12(1), pages 84-96, January.
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